The Municipal Systems Act 32 of 2000, (1) explains that a municipality’s administration is governed by the democratic values and principles embodied in section 195 (1) of the Constitution which states that:
(1) Public Administration must be governed by the democratic values and principles enshrined in the Constitution, including the following principles:
a. A high standard of professional ethics must be promoted and maintained.
b. Efficient, economic and effective use of resources must be promoted
c. Public administration must be development-oriented.
d. Services must be provided impartially, fairly, equitably and without bias.
e. People’s needs must be responded to, and the public must be encouraged to participate in policy making.
f. Public administration must be accountable
g. Transparency must be fostered by providing the public with timely, accessible and accurate information.
h. Good human resource management and career-development practices, to maximize human potential must be cultivated.
i. Public administration must be broadly representative of South African people, with employment and personnel management based on ability, objectivity, fairness and the need to redress the imbalances of the past to achieve broad representation.
- The CoT as an organisation has to act professional at all times and strives to deliver affordable services on time and to all people.
- To ensure growth and to realise its vision, the CoT needs to focus on the way in which it deals with customers and other organisations.
- Characteristics of professionalism include: respect, approachability, responsiveness, transparency and accountability
- The CoT is continuously seeking innovative means to ensure maximum impact.
- Creative strategies are continuously employed to enable the address of service delivery backlogs as well as for the preparation for future growth.
- An environment exists to continually develop the CoTs policies, procedures and practices to ensure quality service delivery and to provide for future growth.
- Systems should continuously be revised and reviewed to ensure all community needs are addressed, support an environment of ownership and to differentiate the CoT from other municipalities.
- Each and every role player needs to be fully committed to the vision for the City, both from an institutional as well an individual point of view.
- Commitment to serve the community is the highest priority.
- Excellence in all endeavours must be a defining virtue by which the CoT pursues its vision.
- Only through achieving complete excellence can the CoT realise its vision
- Integrity refers to the CoT taking responsibility for its promises, dealing with customers in a value based manner (customer relations) and taking ownership of challenges (accountability).
- It is the CoT vision to improve quality of life, this is directly linked to the quality level of services delivered
- The CoT is to participate in all aspects of community needs, fulfilling its required obligations and contributing to solutions that will ensure the delivery of quality services to the community.
- The CoT should always be seen in a decisive, precise and leading light.
- Leadership through example is extremely important to ensure communities receive basic services, which in turn will improve their quality of life.