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Email enquiries: 

Please make sure that you use an email address to which we can reply, as it often happens that email replies are returned as undeliverable because of incorrect email addresses or selective blocking at work email addresses.

Meter Readings - reading dates and submission forms
Emergency service complaints/problems:
Call Centre (Pieter Delport Centre) 012 358 2111 / 012 427 2111 (24 hours)
For more information, please check the Services pages or email us at email us at Customer Care
Office hours 07:30 to 16:00 except where otherwise indicated.
Cash handling hours 07:30 to 15:15, except on Wednesdays when the hours will be 08:30 to 15:15 because of training and administration.
Credit Control are open until 19:00 from Mondays to Fridays.
Tshwane councillors can be contacted:
via mail at
PO Box 440 or PO Box 6338
Republic of South Africa
or fax +27 12 323 5117 - please mark clearly for whose attention
Fax no for Members of the Mayoral Committee: +27 12 323 0054
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