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  • City Planning and Economic Development offices open

    City Planning and Economic Development offices open

    Wed, Jul 8, 2020

    The Economic Development and Spatial Planning Department offices have reopened on Wednesday, 8 July 2020.

    The following services are available to the City's customers:

    • Electronic submission (via email) of new land development applications (rezoning and township establishment)
    • Processing of all land development applications
    • Information counters for the collection of zoning certificates
    • Submission and collection of building plans
    • Building inspections and issuing of contravention notices
    • Informal and formal businesses permits and licence applications

      The following ten offices and/or buildings were assessed, analysed and declared ready to resume operations:

    Built Environment and Enforcement

    City Planning and Development

    Akasia municipal offices, 16 Dale Avenue, Karenpark

    Built Environment and Enforcement

    City Planning and Development

    Soshanguve Block F municipal offices, Stand 2275, Block F West, cnr Commissioner and Tlhatlhagane Street

    Built Environment and Enforcement

    City Planning and Development

    Sinoville municipal offices, Kudu House Building, 240 Marija Street
    Economic DevelopmentSaambou Building, 227 Thabo Sehume Street, Pretoria
    Built Environment and EnforcementShere municipal offices, 43 Struben Road (via Graham Road)

    Built Environment and Enforcement

    City Planning and Development

    Isivuno House, 143 Lilian Ngoyi Street, Pretoria
    Built Environment and EnforcementTraffic Licencing Building, Region 7
    Economic DevelopmentOu Raadsaal Building, Church Square, Pretoria
    Built Environment and EnforcementSammy Marks Building, cnr Madiba and Sisulu Street, Pretoria
    Economic DevelopmentOu Nederlandsche Bank Building, Church Square, Pretoria

    We apologise for the inconvenience and delays caused. The office closures were necessary as the City had a responsibility to protect its employees and the community in the wake of the COVID-19 pandemic, and to comply with lockdown regulations.

    Members of the public visiting any of our offices to access services are expected to wear a mask and follow the regulated COVID-19 requirements applicable in our municipal buildings.  

  • Introducing the e-Tshwane WhatsApp Service

    Introducing the e-Tshwane WhatsApp Service

    Thu, Jun 25, 2020

    Our e-Tshwane WhatsApp Service will make it easier for customers to access some of the municipal services on their mobile phones. Using WhatsApp, send "Hi" to the number 087 153 1001 on your cell phone to access a range of services. 

    Customers can access the following services on WhatsApp: 

    • View a summary of your municipal account
    • Pay your municipal account (only if you are registered on e-Tshwane)
    • Download forms to –
      • apply and cancel business services;
      • cancel household consumer services;
      • get refunds on electronic funds transfers;
      • apply for a refuse bin;
      • apply to lease a municipal property;
      • consolidate accounts; and
      • request to resolve a dispute
    • View and apply for jobs through the e-Recruitment link
    • Access various self-service and emergency services links 

    How to activate your e-Tshwane WhatsApp service 

    Step 1:    Type the number 087 153 1001 on your cell phone and save it.

    Step 2:    Open the WhatsApp application and send the word "Hi" to this number. A message will pop up on the screen with all the options that you can choose from.

    Step 3:    Choose an option and access the service you want. 

    WhatsApp is the perfect channel for the City to reach its customers. It will improve service delivery and make doing business with the municipality more convenient and pleasant. 

    Ratepayers who are not registered on e‑Tshwane are able to engage and perform most functions on the City's WhatsApp platform, but certain functions are only available to registered e-Tshwane users, for example making a payment to the City.   

    Register on e-Tshwane. Access all services and simplify your life by managing your account easily. Visit to register on e-Tshwane.

  • Report illegal land or building invasions and illegal electricity connections

    Report illegal land or building invasions and illegal electricity connections

    Fri, Jun 19, 2020

    Residents are urged to use the City of Tshwane's newly established By-law Enforcement Centre to report illegal land or building invasions as well as illegal electricity connections.


    The By-law Enforcement Centre, which is the brainchild of the administration team, will serve as a hub to receive complaints and to coordinate interventions to curb by-law contraventions and criminal activities in Tshwane.


    Parts of Tshwane have been plunged into darkness recently due to cable theft and illegal electricity connections. Land and buildings have also been invaded since the start of the COVID-19 lockdown period.


    Ms Lebogang Mahaye, a member of the administration team, has urged residents to call the By-law Enforcement Centre to report illegal activities. She warned that the Tshwane Metro Police Department will act swiftly and harshly to protect the City's assets and infrastructure.


    Ms Mahaye said: "Law-abiding citizens who are paying for their services have been without electricity due to cable theft and those that have been illegally connecting electricity. This has put a strain on the grid and resulted in spontaneous power outages. This behaviour constitutes criminality and we will not hesitate to act decisively to bring to book those that have been involved in unlawful and illegal acts. Some people have been taking advantage of the lockdown to commit crime and contravene the City's by-laws." She further stated that the authorities have received information that some owners of high-rise buildings have made illegal electricity connections, which resulted in parts of the city experiencing blackouts.


    Ms Mahaye added: "We understand the anger and frustration of residents that have been adversely affected by these criminal and unlawful activities. It's totally unacceptable for our residents that are paying for the services to be sitting in darkness in these wintry temperatures due to the illegal activities of a few. We can't weed out this illegal, unlawful and criminal activity alone without the active involvement of our communities. We have also experienced a surge in land and building invasions and have vowed to put a stop to these. We urge our residents to be our ears and eyes and to report such acts to the centre anonymously."


    The By-law Enforcement Centre is operational 24 hours a day, seven days a week, and can be contacted on 012 358 7095/7096.


  • Incentive and Relief Programme

    Incentive and Relief Programme

    Thu, Jun 18, 2020

    The unprecedented spread of COVID-19 has had a wide-reaching impact on individuals, businesses and communities in general. The City understands the profound impact the pandemic may have on our customers' financial positions. We are, therefore, aware of the financial hard times and heightened economic burdens our customers may be experiencing during this period. As a caring municipality, we want to minimise the financial burdens of those who will likely not be able to meet all their obligations to the City.

    In response to this situation, the City of Tshwane has introduced an extensive individual and business Incentive and Relief Programme for those impacted by the COVID-19 national lockdown. The aim of the programme is to provide financial relief to residents and businesses who are struggling to keep up with account payments and provide an incentive to those who are still able to honour their financial obligations to the municipality, even during these trying times.

    The programme offers a decrease in account payments and writes off interest charges for customers who are in arrears. It is implemented through different packages on offer to customers. These packages are only for customers who are in dire need of such an intervention due to their inability to pay their accounts or for those who are in arrears. This aspect is very important as arrears attract interest on customers' accounts, causing debt to pile up and the accounts becoming difficult to manage.

    Residential customers and businesses have options to choose from.

    Relief options

    • Customers that are up to date, but cannot continue to make full payments
    • Customers in arrears (debt not older than 12 months)
    • Customers in arrears (debt older than 12 months)


    • Customers whose accounts are up to date are not left out. If their account remains up to date, customers will get rebates on their property rates. This also applies to customers who pay their accounts in advance.

    We urge all our customers to make use of this opportunity to bring their accounts up to date. The programme runs from 1 June until 31 December 2020.

    A payment application form is accessible on the website and at customer care centres. A payment illustration document is also available for customers to compare the different options.

    Incentive and Relief Programme Documents

  • COVID-19 screening and testing in Tshwane

    COVID-19 screening and testing in Tshwane

    Wed, Jun 17, 2020

    The City is conducting a COVID-19 screening and testing outreach programme with the aim of reaching a high number of people across all seven regions of Tshwane. Screening, testing and education campaigns are conducted at taxi ranks, shopping centres and places that are perceived to be high-risk areas in terms of the spread of COVID-19. 

    During an operation at the Bloed Street Mall last week, the Municipal Health Services Section inspected 13 food premises. All 13 food premises complied with the COVID-19 disaster management regulations. Hand sanitising and social distancing were applied and the shops had thermometers to measure clients' temperatures. 

    A total of nine premises were found to be operating without business licences. Verbal warnings were issued to the premises that were found to be non-compliant with business permits. 

    The COVID-19 awareness team made contact with 2 000 people during the outreach. A total of 343 people agreed to be screened for COVID-19, of which 29 were tested and four were referred for testing. 

    The City appeals to its residents to be safe and to practise good hygiene at all times. This can be done in the following ways: 

    • Wear a face mask
    • Adhere to physical distancing measures
    • Wash your hands regularly with soap and water or use an alcohol-based sanitiser
    • Cover your mouth and nose when coughing or sneezing
    • Stay at home when you are sick

  • City licencing centres open on Saturdays

    City licencing centres open on Saturdays

    Wed, Jun 17, 2020

    ​In its quest to accelerate service delivery and clear the backlog caused by the COVID‑19 lockdown regulations, the City of Tshwane has extended operational days at all its licencing centres to include Saturdays.

    The City of Tshwane was the first municipality in South Africa to resume licencing operations on 3 June 2020 under Level 3 lockdown regulations, but operations were limited to weekdays only.

    The current operational hours for licencing centres are from 08:00 to 15:00 on weekdays and from 08:00 to 13:00 on Saturdays.

    The City urges customers to only visit licencing centres with a valid appointment and an optometrist's certificate to renew their driving licences. This arrangement will ensure that customers are catered to while they keep a proper social distance of at least one metre.

    The following services are rendered:    

    • Registration and licencing of motor vehicles
    • Renewal of a driving licence card by appointment
    • Application for a temporary driving licence, subject to submitting a valid optometrist's certificate
    • Application and testing for a learner's licence via the online booking system
    • Application and testing for a driving licence via the online booking system
    • Licencing and registration of motor vehicles at public walk-in facilities 

    Saambou Building, which operates from 08:00 to 15:00, will only offer bulk registration and licencing of motor vehicles. 

    In order for customers to be assisted, they must wear a cloth face mask. 

    The following link can be accessed to make bookings for driving licence renewal, driving licence testing and learner's licence application:

  • Unleash your creativity and enter the university challenge

    Unleash your creativity and enter the university challenge

    Thu, Jun 11, 2020

    Do you have a product or a solution that will rock the world and change the face of service delivery in our city? Then the Tshwane Inter-University Innovation Challenge is just the thing for you.  

    The City is looking for ideas that could have a real impact on how it delivers services to its residents. The Inter-university Innovation Challenge provides a platform for innovators at tertiary institutions to come up with innovative solutions to assist the City in solving service delivery challenges. The challenge intends to capacitate registered students from the University of Pretoria (UP), Tshwane University of Technology (TUT) and University of South Africa (Unisa) to think outside the box and to generate and implement innovative solutions that can solve some of the City's most pressing service delivery challenges and ultimately improve residents' quality of life. 

    With this programme, we aim to build a vibrant, competitive entrepreneurship community in Tshwane. We want to build a pipeline of entrepreneurs and innovators and create a platform for student entrepreneurs to showcase their innovative ideas. We also seek to identify service-delivery-focused innovations that can be scaled up and commercialised while providing support (financial and non-financial) to student entrepreneurs. 

    We would like to see your innovative ideas in the following areas 

    Energy and electricity:  

    We need ideas that will help us address the issue of theft of overhead and underground copper cables, which results in power outages and significant replacement costs for the City, and tampering with or bypassing electricity meters, or unauthorised or illegal connections to the electricity network, which means that some residents do not pay for services and create safety issues in their communities 

    Waste (clean technology):  

    Suggest new approaches to waste collection and storage for informal waste recyclers; ways to reduce the rate of accidents on roads and to promote health and safety; use of technology to reduce times and distances for waste recyclers; and opportunities to pursue systematic conversion to a circular economy. 

    Finance (revenue generation or collection):  

    Help us improve the sustainability of cash flow in the City by proposing innovative approaches to encourage homeowners and renters in residential areas to pay regularly for water services and property rates.

    Clean transport or mobility:  

    Provide solutions to address challenges related to efficient public transport services in partnership with independent service providers (the bus and taxi industry); also solutions to optimise the minibus taxi industry as a mode of transport along roads from the north that lead to the Pretoria CBD (the R80, Hornsnek Road and Paul Kruger Street), the barrier being the Magaliesberg mountain range.



    • All participants (individually or team) must be enrolled for the current academic year in UP, TUT, UNISA as an undergraduate or postgraduate student at the time of the application.
    • Full time enrolment is not required. Part-time enrolment is accepted.
    • Participants must have a registered legal entity or the business must be in the process of being registered (proof will be required) from the challenge official launch date and boot camp phase.
    • At the time of funds allocation/disbursement participating entities must be registered and in good standing.
    • Majority shareholding (50%+) of the entity must rest with the participant.
    • Members of the organising committee will not be allowed to enter.
    • The closing date is 30 June 2020.  

    Use innovation to ignite excellence in your city!

  • Let your voice be heard: Submit your comments on the Integrated Development Plan and the budget

    Let your voice be heard: Submit your comments on the Integrated Development Plan and the budget

    Tue, Jun 9, 2020

    As a result of the current COVID-19 pandemic, we need to observe the compulsory disaster management regulations. This year, the City of Tshwane will not host public meetings for the draft review of the Integrated Development Plan (IDP) and the budget. However, we will still afford residents the opportunity to make inputs and share their views. Residents are invited to submit written comments on the following:

    ·         The 2020/21 draft review of the 2017–2021 Tshwane IDP
    ·         The 2020 draft Metropolitan Spatial Development Framework (MSDF)
    ·         The 2020/21 draft Medium-term Revenue and Expenditure Framework (MTREF) and related tariffs
    ·         The draft Property Rates Policy and By-law

    All these documents can be accessed on the City's public website (

    Those who wish to comment on these documents can submit their comments as follows:

    ·         Draft review of the IDP: Send an email to or hand-deliver comments to the IDP comments box at the reception desk, Ground Floor, Tshwane House, 320 Madiba Street, Pretoria
    ·         Draft MSDF: Send an email to Namugaya Kisuule at and/or Dennis Madumo at or hand-deliver comments to the MSDF comments box, Room 6019, 6th Floor, Isivuno House, 143 Lilian Ngoyi Street, Pretoria
    ·         Draft MTREF and related tariffs: Send an email to Stephani Botes at or hand-deliver comments to the MTREF comments box at the reception desk, Ground Floor, Tshwane House, 320 Madiba Street, Pretoria
    ·         Draft Property Rates Policy and By-law: Send an email to Sam Chepape at or hand-deliver comments to the Property Rates Policy and By-law comments box at the reception desk, Ground Floor, Tshwane House, 320 Madiba Street, Pretoria

    The 2020/21 draft review of the IDP seeks to ensure that the poor remain our priority and that current projects are completed timeously and within the budget. The budget demonstrates our commitment to improving the lives of Tshwane residents through service delivery. We need to know what our communities are saying and be able to identify the key matters that the City must focus on, which is why Tshwane communities are requested to provide written submissions of their concerns.

    Proposed tariff increases as per main service:

    ·         Sanitation: 6,6%
    ·         Refuse removal: 6%
    ·         Water: 6,6%
    ·         Electricity: 6,23%
    ·         Property rates: As per the new valuation roll

    You can view the 2020/21 draft MTREF at the following link:

    You can view the draft review of the 2017–2021 IDP at the following link:

    Please note that all comments must be in writing and submitted on time. All comments must be sent to the City of Tshwane as indicated above. The closing date for comments is 19 June 2020 at 15:00. The closing date for comments on the draft MSDF is 20 July 2020 at 15:00.

  • Fire safety tips for winter

    Fire safety tips for winter

    Wed, May 27, 2020

    The icy cold winter weather is on us and temperatures will drop to the extent where we will want to hide inside our homes where it is warm. While staying indoors during winter seems like the smart thing to do, there are dangers we must guard against.

    Home fires skyrocket during the colder seasons. Overloading plugs, makeshift fires left unattended, and the incorrect or negligent use of heaters are some of the contributing factors to fires. An emergency can strike at any time. You can avoid injury and loss of property by ensuring that proper safety measures are in place.

    Fires in informal settlements increase during the colder months. Gas heaters and open flames in small rooms are the common causes of fires in informal settlements. Residents are urged to take special care. Fires can spread rapidly due to the flammable materials used to build several of the houses. Fires also spread easily as a result of the houses being located close to each other.

    When using paraffin stoves, gas stoves and electrical stoves as cooking sources, keep the following in mind: Cooking is a relaxing and fun activity that brings friends and family together and it is during this time that people often forget the risks and dangers that are just an arm's length away.

    Cooking fires are the primary cause of home fires, home fire injuries and death. Most cooking fires start with the ignition of common household items, such as wall coverings, paper or plastic bags, or curtains.

    If any home fire should occur, the City of Tshwane Emergency Services Department team is ready to respond. Call the toll-free number 107 using a cellular phone or landline.

    General fire safety tips

    • Keep matches and lighters out of the reach of children
    • Never leave candles or paraffin lamps unattended; always extinguish them before leaving the room or going to sleep
    • Always keep candles and paraffin lamps out of the reach of children
    • Keep candles and paraffin lamps in the centre of the table and away from curtains, papers and other combustible items
    • Never sleep with a lit cigarette in your hand
    • Never discard a lit cigarette in areas that could easily be set alight (such as a veld or dustbin)

  • City launches computerised learner licence testing system

    City launches computerised learner licence testing system

    Mon, May 25, 2020

    ​The City of Tshwane is becoming technologically advanced and this was showcased at the successful launch of a computerised learner licence testing system at the Centurion Licencing Centre, which was led by the Minister of Transport, Fikile Mbalula, who was accompanied by the Gauteng Roads and Transport MEC, Jacob Mamabolo, and the City of Tshwane Administrator, Gilberto Martins. 

    The computerised learner licence test is done in real time with the introduction of this modern technology. It has a bank of questions which are drawn completely at random, so that a learner can never predict which questions he/she will receive. As soon as a learner completes the final question, he/she will receive the results. This cuts down on the waiting time and prevents any kind of possible corruption between a learner and the examiner. One of the key advantages of the computerised system is that a learner can take the test in any of the country's 11 official languages. 

    "We continue to serve our citizens by ensuring that we invest in technology in our quest to accelerate service delivery. Modernising the licencing system has become part of our essential services," Administrator Martins said. 

    The system is designed in such way that it promotes social distancing, and it is user-friendly and efficient in complying with COVID-19 risk-mitigation measures. 

    As part of the City's workplace occupational health and safety readiness, we are working around the clock to ensure that our seven licencing centres are ready to welcome the return of employees by ensuring the provision of personal protective equipment and encouraging adherence to all measures put in place to prevent the transmission and spread of COVID-19 when we resume operations on 1 June 2020. 

    Residents are urged to use the online booking system. The City will ensure that only clients with a reference number and a prior appointment are allowed to enter our premises. No client will be allowed access to any of our licencing centres without a protective face mask, and screening and testing will be conducted at all entry points. 

    The rules are simple: No booking, no service. No reference number, no service. 

    The new computerised learner licence testing system will be rolled out to the other centres in the regions of Tshwane in the coming weeks and months. 

    The Minister of Transport said that licence testing centres, registering authorities, vehicle testing stations and driving schools would resume their services with effect from 1 June 2020, subject to hygiene, disinfection control, social distancing and sanitising measures being adhered to. "If these measures are not put in place or are put in place but not observed, the centre will be closed," Mbalula warned.

  • Valuation roll open for inspection and lodging of objections

    Valuation roll open for inspection and lodging of objections

    Mon, May 18, 2020

    The valuation roll for the period 1 July 2020 to 30 June 2024 is open for public inspection and the time to submit objections and comment has been extended.  Submission must be made before or on 26 June 2020 at 12:00.  

    The valuation roll can be viewed on the City of Tshwane's public website at the following link:  

    Any owner or interested person who wants to lodge an objection in respect of any matter in or omitted from the valuation roll should do so on the prescribed forms. These forms are available at regional municipal offices or on the City's website. 

    An objection must be in relation to a specific individual property and not against the valuation roll as such. Lodging an objection does not defer liability for payment of rates beyond the date determined for payment. 

    Completed forms must be submitted to the City of Tshwane's Property Valuation Section, PO Box 2067, Pretoria, 0001 or delivered to the Property Valuation Section, 9th Floor, Bothongo Plaza East, 285 Francis Baard Street. 

    For enquiries, contact one of the following officials: 

    • Sherry Hendricks

    Tel: 012 358 8377


    • Letticia Tshuto

    Tel: 012 358 8343


    The valuation roll will also be available for inspection at the following municipal offices once they open for the public: 

    • Akasia Customer Care Centre, 16 Dale Avenue, Karenpark
    • Hammanskraal Customer Care Centre, 532 Lovelane Street, Mandela Village
    • Atteridgeville Customer Care Centre, Block E, Komane Street
    • Ga-Rankuwa Customer Care Centre, Stand 9111, Setlogelo Street, Soshanguve Zone 5
    • Beirut Customer Care Centre, Stand 1864, Beirut, Winterveld
    • Mabopane Customer Care Centre, Block X, Stand 1653, Mabopane
    • Bothongo Plaza East, 285 Francis Baard Street, Pretoria Central
    • Mamelodi Customer Care Centre, Mini Munitoria, Makhubela Street, Mamelodi
    • Centurion Customer Care Centre, cnr Basden Avenue and Rabie Street, Lyttelton
    • Soshanguve Customer Care Centre, Block F West, Stand 2275, cnr Commissioner and Tlhantlhangane Street, Soshanguve
    • Eersterust Customer Care Centre, Eersterust Recreation Centre, cnr PS Fourie Drive and Hans Coverdale Road West
    • Temba Customer Care Centre, Stand 4424, Unit 2, Temba
    • Fortsig Customer Care Centre, Van der Hoff Road, Boekenhoutkloof Ext 20
    • Rayton Customer Care Centre, cnr Oakley and Montrose Street, Rayton
    • Bronkhorstspruit Customer Care Centre, Muniforum 1 Building, cnr General Louis Botha and Market Street, Bronkhorstspruit 

  • Our nurses show resilience during COVID-19 pandemic

    Our nurses show resilience during COVID-19 pandemic

    Wed, May 13, 2020

    This day is especially emotional as the focus is on nurses and health workers, who are on the frontline of the response to COVID-19 across the world. They are the real heroes who risk their lives to save the millions affected by COVID-19. They play a major role in providing high-quality, respectful treatment and care, and leading community dialogue to address fears and questions.

    We all depend on the resilience of nurses and their ability to deal with everything thrown at them and still return the next day, or night, to do it all over again. We depend on nurses’ conviction to treat us with their clinical excellence every day, irrespective of the circumstances, but also to render that care with compassion.

    The lessons of Florence Nightingale’s nursing practice during the Crimean War are still being applied today during the COVID-19 pandemic: practicing basic hand washing, maintaining standards of cleanliness, learning from the data, and more.

    Today is International Nurses Day. It is a day that always deserves to be celebrated, but now carries extra significance and meaning as nurses continue to serve on the frontline of the COVID-19 pandemic. The dedication they show towards their job is marvellous and praiseworthy. Nursing is not an easy job and those who dedicate their whole lives to serve in this profession must be respected and celebrated. 

  • City of Tshwane assists drug users in their fight against substance abuse during the COVID-19 lockdown

    City of Tshwane assists drug users in their fight against substance abuse during the COVID-19 lockdown

    Fri, Apr 17, 2020

    The City of Tshwane is pleased with the progress of the methadone drug-dispensing programme for drug-dependent residents at its various COVID-19 homeless shelters.

    Substance abuse continues to destroy the lives of substance users and their loved ones, often leaving many displaced from their homes as they opt for an unstable life as drug addicts on the city streets.

    For this reason, the City of Tshwane entered into a service-level agreement with the University of Pretoria in an effort to minimise the impact of substance abuse through the Community-oriented Substance Use Programme (COSUP).

    Compliance Administrator, Ms Lebogang Mahaye, visited shelters to assess the compliance of shelters for the homeless with the COVID-19 disaster management regulations, and to observe the reception of methadone in those who are addicted to substances.

    "Through administering methadone as an alternate drug, the City is making significant progress in preventing, treating, rehabilitating and reintegrating people affected by substance abuse," said Ms Mahaye during her site visit to one of the shelters.

    Approximately 6 700 people have been registered on this programme, with a 64,8% retention rate compared to the 50% global benchmark.

    In demonstrating that indeed nobody will be left behind, the City of Tshwane has been responsive by providing the necessary medical attention, as well as social and psychological support.

  • Tshwane COVID-19 Helpline

    Tshwane COVID-19 Helpline

    Tue, Apr 14, 2020

    ​The City of Tshwane has set up a toll-free COVID-19 hotline in partnership with the University of Pretoria.

    The hotline number is 0800 611 197. It is fully operational between 08:00 and 17:00, and managed by clinical professionals who will assist callers with the following:

    • Education and awareness related to COVID-19 matters
    • Telephonic screening for residents who suspect that they have contracted COVID-19 by using an approved screening questionnaire
    • Referrals to COVID-19 screening and testing sites
    • Information and guidance about precautionary measures to take
    • Assistance with other health-related enquires

  • How to access our services during the 21-day lockdown

    How to access our services during the 21-day lockdown

    Mon, Apr 6, 2020

    Customers should please note that during the 21-day lockdown, the City's call centre, 012 358 9999, will only be operational during working hours from 07:30 to 16:00 to provide limited essential services. 

    Customers will only be assisted with fault reporting on electricity, water services and sewer blockages. Due to limited capacity, the call centres will not attend to account queries, general enquiries or complaints during the lockdown period. 

    Customers are encouraged to use the email services as the preferred method of communication during the day and after hours to report faults for all water leaks and blocked drain queries or requests. Alternatively, customers can also log requests via e-Tshwane and send an SMS to report all power failure queries or requests. 

    • Water leaks
      • Email:
      • Tel: 012 358 9999 (07:30 to 16:00)


    • Sewer blockages
      • Email:
      • Tel: 012 358 9999 (07:30 to 16:00)


    • Power failures
      • SMS: SMS the word "power", followed by your account number to 082 612 0333 or 44676
      • Online: Visit and follow the "Report power failure" link
      • Tel: 012 358 9999 (07:30 to 16:00)

    • Reconnection of services and unblocking of prepaid meters
      • Email: and attach your proof of full payment. 

    Customers can view their account, capture readings and make payments to the City of Tshwane electronically at www. This service is available all hours of the day. E-Tshwane allows customers to upload meter readings, view statements, and make account payments from the comfort of their home or office. 

    Option 2 of the telephone service (012 358 9999) provides customers with their latest account balance, their last payment received and the due date of their next payment. 

    Customers can contact the Emergency Services Department by dialling 107, or 012 358 9999 and selecting Option 1. 

    Urgent by-law offences can be reported to the Tshwane Metro Police Department at 012 358 9999 (select Option 1).

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