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  • How to access our services during the 21-day lockdown

    How to access our services during the 21-day lockdown

    Mon, Apr 6, 2020

    Customers should please note that during the 21-day lockdown, the City's call centre, 012 358 9999, will only be operational during working hours from 07:30 to 16:00 to provide limited essential services. 

    Customers will only be assisted with fault reporting on electricity, water services and sewer blockages. Due to limited capacity, the call centres will not attend to account queries, general enquiries or complaints during the lockdown period. 

    Customers are encouraged to use the email services as the preferred method of communication during the day and after hours to report faults for all water leaks and blocked drain queries or requests. Alternatively, customers can also log requests via e-Tshwane and send an SMS to report all power failure queries or requests. 

    • Water leaks
      • Email:
      • Tel: 012 358 9999 (07:30 to 16:00)


    • Sewer blockages
      • Email:
      • Tel: 012 358 9999 (07:30 to 16:00)


    • Power failures
      • SMS: SMS the word "power", followed by your account number to 082 612 0333 or 44676
      • Online: Visit and follow the "Report power failure" link
      • Tel: 012 358 9999 (07:30 to 16:00)

    • Reconnection of services and unblocking of prepaid meters
      • Email: and attach your proof of full payment. 

    Customers can view their account, capture readings and make payments to the City of Tshwane electronically at www. This service is available all hours of the day. E-Tshwane allows customers to upload meter readings, view statements, and make account payments from the comfort of their home or office. 

    Option 2 of the telephone service (012 358 9999) provides customers with their latest account balance, their last payment received and the due date of their next payment. 

    Customers can contact the Emergency Services Department by dialling 107, or 012 358 9999 and selecting Option 1. 

    Urgent by-law offences can be reported to the Tshwane Metro Police Department at 012 358 9999 (select Option 1).

  • Informal traders to submit applications for special permission to trade

    Informal traders to submit applications for special permission to trade

    Mon, Apr 6, 2020

    Informal traders in Tshwane are requested to submit applications for special permission to trade during the 21-day lockdown period. This is in line with the amended regulations announced by the Minister of Cooperative Governance and Traditional Affairs, Dr Nkosazana Dlamini-Zuma, on 2 April 2020.


    Grocery stores and wholesale produce markets, including spaza shops and informal food traders, should get written permission from the Municipality to operate.


    As indicated by Minister Dlamini-Zuma, informal food traders refer to spaza shops, and fruit and vegetable stores, but do not include informal street traders.


    The regulations are aimed at preventing and curbing the spread of COVID-19 during the 21-day lockdown period. Informal traders whose applications are approved will be allowed to trade from 09:00 to 18:00 on weekdays.


    Applicants should physically submit applications at one of the following City of Tshwane offices:

    • Region 1: 2275 Block F, Speaker's office, Soshanguve
    • Region 2: Temba, Hammanskraal Offices
    • Region 3: Municipal offices, Komane Street, Atteridgeville
    • Region 4: Centurion Offices, Block G
    • Region 5: Refilwe Community Hall, cnr Rumo and Masina Street
    • Region 6: Mini-Munitoria, Mamelodi West
    • Region 7: Mini Forum, Regional Head's office, Bronkhorstspruit


    Office hours are from 09:00 to 15:00.


    Applicants should bring along a certified copy of their identity document and proof of residence when submitting applications.


    Informal traders are expected to –

    • comply with national regulations and only sell essential products;
    • observe physical distancing of two metres;
    • practice proper hygiene by regularly washing hands with soap and water for at least 20 seconds; and
    • use hand sanitisers with an alcohol content of 60% or more.


    The submission of the application form does not automatically guarantee the granting of permission. The Municipality will critically assess submissions and ensure that the criteria for basic foodstuffs as set by the national government are met.

  • COVID-19 screening and testing campaign in Tshwane

    COVID-19 screening and testing campaign in Tshwane

    Mon, Apr 6, 2020

    The City of Tshwane has started an aggressive screening campaign to identify people with symptoms of COVID-19 and to isolate them from those without symptoms.

    This move is in line with the announcement by President Cyril Ramaphosa on Monday, 30 March 2020 with regard to COVID‑19 mass screening.

    The City of Tshwane has already screened an average of more than 4 400 people per day at its 24 clinics as part of an intensified drive to control and curb the spread of the virus.

    City of Tshwane health workers will be visiting homes to screen residents for COVID-19 symptoms such as fever, cough and shortness of breath. During the visits, residents will be asked questions about their symptoms and their travel history, in addition to their temperatures being checked.

    Testing will only be done if the health worker determines through the screening process that a person is exhibiting COVID-19 symptoms, and the affected person will be referred to a clinic for testing.

    People who have tested positive for the coronavirus but have mild symptoms will remain in isolation at home if their home environment is suitable for self-isolation. Otherwise, they will be isolated at a government-provided facility.

    Those with severe symptoms will immediately be transferred to hospitals. Fieldworkers will be rapidly deployed to trace people who have been in contact with those confirmed to be infected with the virus.

    The screening and testing campaign will help to identify those who exhibit symptoms of COVID-19 as quickly as possible in order to curb its spread.

    This drive by the City is aimed at protecting its communities, and the City is mindful of the fact that healthcare workers play an important role and are at the forefront of this fight. The healthcare workers will wear protective equipment such as gloves and masks, and they will use hand sanitiser to prevent spreading the virus to communities.

    The screening, testing and tracing campaign will assist the government to monitor and understand the geographical location of new cases in real time in its quest to combat the spread of the disease.

    It is important for residents to remain in their homes during the 21-day lockdown period and not to travel, unless they fall in the category of essential services workers.

    Concerned community members who have information to share should call the toll-free COVID-19 hotline at 0800 029 999 for guidance.


    If we all work together, we can win this battle. It is entirely in our hands. The City appeals to the community for cooperation and support during this difficult period.

    COVID-19 health guidelines

    Practise good hygiene

    • Wash your hands frequently with soap and water for about 20 seconds or use hand sanitiser with an alcohol content of 65% or more.
    • Practise good cough and sneeze etiquette by covering your mouth and nose with your bent elbow or a tissue when you cough or sneeze. 

    Don't touch your face 

    Avoid touching your face, especially your mouth, nose and eyes. Your hands touch many surfaces and can pick up viruses. Once contaminated, your hands can transfer the virus to your eyes, nose or mouth.


    Keep your physical distance 

    Maintain your physical distance. Keep a distance of at least one metre between yourself and other people. When someone coughs or sneezes, they spray small liquid droplets from their nose or mouth which may contain the virus.


    Regularly disinfect surfaces and items 

    Clean and disinfect surfaces and items that are regularly touched. These include shared items in the kitchen, bathroom and living areas, such as door handles, appliances, taps, remote controls, keyboards, cell phones, etc. 

  • City of Tshwane monitoring COVID-19 on a daily basis

    City of Tshwane monitoring COVID-19 on a daily basis

    Fri, Mar 20, 2020

    The City of Tshwane is taking decisive action to protect residents and employees against COVID-19. The situation is being monitored on a daily basis, and residents are assured that measures are being put in place to manage the situation. 

    Delivering basic services to residents is a priority. Where possible, the City will continue to provide services, but never at the risk of residents or employees. For this reason, daily safety assessments will be conducted. The City will not hesitate to suspend services or to take any other decisive action if the situation calls for it. 

    Where possible, residents are requested to make use of online alternatives to interact and transact with the City.

    Residents should note that COVID-19 tests are not conducted at City of Tshwane clinics in line with the existing approved protocols of the Department of Health and the National Institute for Communicable Diseases (NICD). Medical personnel will only screen you and contact the NICD if they suspect that you have the disease.

    If you suspect that you have come into contact with the coronavirus, you must contact either the NICD at 0800 029 999 or your medical practitioner, who will advise you whether or not a test is warranted.

    Following the directive of 18 March 2020 by the Premier of Gauteng, David Makhura, in order for Gauteng to contain the spread of the coronavirus, the following amenities will be closed with immediate effect:

    • Swimming pools
    • Libraries
    • Parks and resorts
    • Community halls
    • Nature reserves
    • Early childhood development centres (until schools re-open) 

    Museums are limiting access to a maximum of ten visitors per group. All large events and bookings of lapas and chalets in resorts and nature reserves have already been cancelled until further notice.


    The City will also be disinfecting its public transport system before the buses leave the depot, during breaks and when the buses return to the depot. Sanitisers will be provided at all entry points at licencing centres for use by officials and members of the public. 

    The City wishes to discourage the public from visiting customer care walk-in-centres, except in extremely exceptional circumstances, in order to limit human contact between employees and the public. The public is encouraged to use alternative avenues to obtain information from the City, such as utilising the City's electronic services.

    Important telephone numbers 

    City of Tshwane call centre

    Toll-free number

    012 358 9999

    080 111 1556

    24-hour emergencies (fire, ambulance)


    012 358 6300/6400

    24-hour Tshwane Metro Police Department012 358 7095/7096
    Tshwane Bus Services012 358 0839/0840



         City of Tshwane | Official (page)

      City of Tshwane (@CityTshwane)


    The City of Tshwane can also be contacted as follows:


    Customer care:


    Meter readings:

    Street lights:

    Traffic lights:

    Water leaks:

    Quality of drinking water:


    E-Tshwane, the online self-service platform:

    For more information on COVID-19, please visit or join the WhatsApp support group for South Africans at 0600 123 456.

  • Digital Knowledge Centre for Tshwane

    Digital Knowledge Centre for Tshwane

    Thu, Feb 27, 2020

    Important aspects of a successful organisation are the recruitment, development and retention of highly committed, resourceful and capable employees. This can be achieved by understanding and engaging with employees in a holistic way that will result in mental stimulation, vigour and a feeling of belonging.


    The City launched its in-house Digital Knowledge Centre that will be used to stimulate an innovation culture within the municipality. This facility will steer Tshwane employees to achieve the organisations's goal of igniting excellence.


    The centre will enable employees to enhance their skills and improve the city's service delivery to communities. The facility will also modernise existing technologies and processes and assist in finding solutions to current challenges.


    The facility will utilise high-tech data projectors, computers and a surround-sound audio system, and it will be operational from 1 July 2020.

  • State of the Province Address

    State of the Province Address

    Fri, Feb 21, 2020

    ​State of the Province Address

  • Tshwane’s class of 2019 is the cream of the crop

    Tshwane’s class of 2019 is the cream of the crop

    Fri, Jan 24, 2020

    Earlier this month, the Minister of Basic Education, Angie Motshekga, announced the overall matric results and it was clear that Gauteng, and in particular Tshwane, had done well. The city also made its mark for having two of the top three performing districts in the country, with progressed learners included. The Tshwane South and Tshwane North districts were placed in first and third position respectively.

    Today, the acting Executive Mayor, Cllr Abel Tau, hosted an awards ceremony for the 42 top achievers in Tshwane. The City of Tshwane rightfully takes great interest in the performance of learners in general, and Grade 12 learners in particular. It is this very interest that should remind us that education is everybody's business.

    The acting Executive Mayor is very proud of the learners' achievements and he stated that they are the agents of change, community builders as well as ambassadors of the city. He further encouraged them to focus on excelling at university and to continue behaving like the champions they are. "Always be the best version of who you want to be," he said.

    We are very proud of the class of 2019. They give true meaning to our slogan, "Igniting Excellence."

  • Ratepayers burdened by vandalism and theft of municipal assets

    Ratepayers burdened by vandalism and theft of municipal assets

    Fri, Jan 17, 2020

    ​Municipalities face huge challenges with regard to vandalism and theft, and the City of Tshwane is no exception. Over the past years, cable theft and vandalism of the City's infrastructure have become a liability and created a huge bill to fix those assets.

    Vandalism of municipal infrastructure has a negative effect on the City and its residents, because it prevents the City from providing services and causes interruptions in the delivery of electricity and water to residents and businesses. The City incurs enormous costs to repair or replace vandalised infrastructure. As a result, funds that were meant to be used for restoring the dignity of residents by providing new water and electricity connections, fixing potholes, installing street lights, building RDP houses and maintaining roads must now be used to repair or replace vandalised and stolen infrastructure. 

    The people responsible for these acts of vandalism live within the borders of Tshwane. The City therefore appeals to the community to participate in fixing this problem and bringing the perpetrators to book by reporting vandalism and theft of municipal assets. 

    Since the establishment of its Cable Theft Unit in October 2016, the City has made several arrests in areas such as Hammanskraal, Soshanguve, Villieria and Pretoria West. Perpetrators were arrested for transgressions like possession of suspected stolen goods, tampering with essential municipal infrastructure, attempted cable theft, damage to municipal infrastructure, and theft of precious material.

    The City has now set its sights on scrapyard dealers who buy stolen municipal assets. 

    The community at large can join forces with law enforcement agencies and the City to fight vandalism by becoming the municipality's eyes and ears and reporting such acts at 012 358 7095/6 or 10111.

  • Municipal offices closed over the festive season

    Municipal offices closed over the festive season

    Fri, Dec 20, 2019

    The offices of the City of Tshwane will be closed for non-essential services on 27, 30 and 31 December 2019 and will reopen on 2 January 2019.

    Please take note that offices will close at 12:00 on 24 December 2019.

    Account payments

    The following municipal pay points will be open on 27, 30 and 31 December 2019, but will close at 12:00 on 31 December 2019:

    • Tramshed
    • Akasia
    • Soshanguve F
    • Olievenhoutbosch
    • Eersterust
    • Ga-Rankuwa
    • Hammanskraal
    • Temba
    • Beirut
    • Mabopane X
    • Mabopane B
    • Soshanguve KK
    • Bronkhorstspruit

    If you are away during the festive season, there are easy, quick and safe electronic facilities you can use to make payments. Always pay for municipal services, whether you have received a notice or not. You can make your payments through e-Tshwane or at accredited third-party pay points, such as the post office, Pick 'n Pay, USave, OK, Spar, Boxer, Caltex, BP, EP kiosks, Investec, MTN, FNB, Absa, Nedbank, Standard Bank, Shoprite or Checkers. You can also make payments via electronic fund transfers.

    Refuse collection

    Residents are advised that there will be no refuse collection on Christmas Day.

    Those whose refuse collection falls on 25 December 2019 (Christmas Day) should not take out their refuse bins on that day. The collection dates will be as follows:

    • Collection for 25 December 2019 will fall on 26 December 2019
    • Collection for 26 December 2019 will fall on 27 December 2019
    • Collection for 27 December 2019 will fall on 28 December 2019

    Emergency services

    The Tshwane Metro Police Department and Emergency Services Department are on full alert this festive season and will operate 24 hours a day to assist residents.

    For assistance, call:

    Emergency Services: 107 or 012 310 6300/6400

    Tshwane Metro Police Department: 012 358 7095

  • Mamelodi and Atteridgeville ECD Centres’ enrolment done at The Tramshed

    Mamelodi and Atteridgeville ECD Centres’ enrolment done at The Tramshed

    Wed, Dec 18, 2019

    ​Parents and guardians who wish to enrol their children for 2020 at one of the City-managed Early Childhood Development (ECD) Centres (crèches) in Atteridgeville and Mamelodi are advised to submit documents for capturing at the Customer Care Centre at The Tramshed.

    The address to submit documents is Room 119, Tramshed, Francis Baard Street.

    For more information, please contact Thando Tybosch at 012 358 3060 or

  • A charity concert to give to those in need

    A charity concert to give to those in need

    Fri, Dec 13, 2019

    This is a time of giving and sharing. We invite you to participate in our Purple Christmas Legacy Concert which will take place from 17:00 until 22:00 on Tuesday, 17 December 2019 at the Sun Arena at Time Square, Menlyn.

    The aim of the concert is to create a platform where all our communities can join hands to provide for those in need by donating various items. These items will be handed over to vulnerable persons, especially women, children and persons with disabilities.

    To secure your entrance to the concert you must donate one of the following on our wish list: school shoes (from size 10 to 6), casual shoes (from size 10 to 6), sanitary pads, a bag of toiletries, stationery packs, school bags, polar fleece blankets or disposable nappies.

    The theme colour of the concert is purple, so you are encouraged to wear the colour of our beautiful jacaranda blossoms to the event. To claim your ticket, please logon to TickiPay at, or on the day of the event, exchange the items you donate for your ticket at the venue.

    The multi-segmented festival stage and arena-style seating will provide entertainment for up to 8 500 people and employ persons with various skills, including stage set-up, lighting, sound, security, cleaning, event infrastructure, as well as Expanded Public works Programme (EPWP) workers.

    The City will also demonstrate its commitment to the arts and creative industry by involving more than 30 backup dancers, DJs and artists, including Mango Groove, DJ Maphorisa, Kwesta, Thebe, Watershed, Holy Rey, Brian Themba, Boity, Tressor and many more. Various choirs, including the Tshwane Gospel Choir, Tshwane Metro Police Choir, Tshwane Bus Services Choir and other local choirs will perform with the mentioned artists.

    The entertainment programme will include Choral vs Amapiano, Orchestral vs Hip Hop Christmas Carols with a twist and Old School Music.

    Please join us and enjoy a wonderful evening of music.

  • We are indeed Africa’s innovation capital

    We are indeed Africa’s innovation capital

    Fri, Nov 29, 2019

    The capital city's three tertiary institutions, the University of Pretoria, the Tshwane University of Technology and the University of South Africa, have joined hands with the City of Tshwane in a bid to tackle service delivery issues. This was announced during the launch of a project called the Inter-University Innovation Challenge at the Innovation Hub earlier this week.

    The Inter-University Innovation Challenge provides the platform for innovators at universities to come up with possible solutions to assist the City to solve service delivery challenges. The challenge is meant to capacitate registered students from the University of Pretoria, the Tshwane University of Technology and the University of South Africa to think outside the box, generate and implement innovative solutions that can solve some of the City's most pressing service delivery challenges, and ultimately improve residents' quality of life.

    It is envisaged that suitable solutions that come out this process will be incubated in the various programmes offered by collaboration partners, be piloted in the real city environment, improved on where there are gaps, and eventually commercialised.

    Also on board are other partners in the innovation space, such as the Technology Innovation Agency, Tuksnovation, the Innovation Hub and Entrepreneurship Development in Higher Education.  

    With technology and innovation being at the forefront of development, it is imperative that the City embraces the well of resources at its disposal, notably the academic institutions, the Department of Science and Innovation (DSI), the Technology Innovation Agency (TIA), the Council for Scientific and Industrial Research (CSIR), the National Research Foundation (NRF), the Innovation Hub, and other research, development and innovation bodies and agencies.

  • Tshwane ya di busa this Saturday!

    Tshwane ya di busa this Saturday!

    Wed, Nov 27, 2019

    The Union Buildings will be a hub of activity this Saturday, 30 November 2019, when the I am Tshwane Jacaranda Festival will make its first appearance on the City's events calendar.    

    This festival will be held at the Union Buildings triangle (cnr Zeederberg and Madiba Street) on the same day as the Diplomatic Fun Fair organised by the Department of International Relations and Cooperation (DIRCO). The Diplomatic Fun Fair has been hosted annually since 2006 and serves as a platform for South African citizens to learn about the countries with which South Africa maintains economic, political and cultural relations.  

    The City joined forces with DIRCO to ensure a great experience for attendees of both events by showcasing local and international arts and culture, crafts, music, fashion and food. It is expected that 60 embassies will partake in the Diplomatic Fun Fair. 

    A key highlight of the I am Tshwane Jacaranda Festival will be a proudly Tshwane market with over 60 stalls with food, arts and crafts, and other consumer goods on sale. The day will be family-friendly and filled with entertainment activities, and will provide a platform for attendees to celebrate our diversity. There will be live performances by artists such as Black Motion, Zamo, Encore, Willem Botha and many more. 

    Entrance is free and festivities will start at 08:00 and end at 22:00.

  • Second EPWP drive yields 145 145 applicants

    Second EPWP drive yields 145 145 applicants

    Tue, Nov 26, 2019

    Following its successful second Expanded Public Works Programme (EPWP) recruitment drive in August this year, this week the City drew the names of 3 417 applicants for placement.

    Names are drawn randomly through a lottery-type selection process. This selection process ensures that the City remains committed to fairness, compliance and equal opportunities.

    An audit and verification process is currently underway and as soon as the applicants' particulars have been confirmed, placement within the City's departments will take place. It is expected that the first applicants will assume their duties on 1 December 2019. Their tenure at the City will be for 12 months. The EPWP stipend is R100,00 per day.

    The City has committed to run two lottery sessions per month, depending on the departmental demand for resources. The City also encourages those who have not registered on the City's EPWP database to visit their nearest customer care centres to register.

    More than 145 145 aspirant EPWP participants have registered on the City's EPWP database since August 2019. The City provided jobs to 20 105 applicants during the first round of database registrations.

    The City has set a target to create 27 000 jobs in this financial year through the EPWP. This is done in a context to effect redress, with 60% of the vacancies being filled by women, 55% by youths, and 2% by people living with disabilities, as well as a new 5% indigent target.

    "EPWP is one of the efforts to reduce unemployment, alleviate poverty, and provide residents with experience through labour-intensive work opportunities," said the MMC for Human Capital Management and Shared Services, Cllr Richard Moheta, during the lottery session.

    EPWP is a nationwide programme covering all spheres of government and state-owned enterprises, and the City supports and participates in the programme by employing workers on a temporary basis with the intention of transferring skills and providing income. 

  • North-eastern Tshwane residents experiencing water interruptions as a result of their excessive water use

    North-eastern Tshwane residents experiencing water interruptions as a result of their excessive water use

    Thu, Nov 14, 2019

    ​Water provision to the north-eastern parts of Tshwane are severely constrained due to the excessive use of water by residents. Reservoirs are running empty and water levels cannot normalise as residents are using too much water.  

    Since last week, the main supply reservoir – Garsfontein Reservoir – has been battling to maintain levels above 45% due to the high water demand. The Garsfontein Reservoir supplies water to about 40% of Tshwane's residents via the following reservoirs. 

    • Elarduspark
    • Koedoesnek
    • Eersterust
    • Montana
    • Sinoville HL and LL
    • Magalieskruin
    • Carina
    • Monument Park
    • Waterkloof Argo Place
    • Waterkloof
    • Wonderboom  

      Its area of supply includes all suburbs east of the N1 freeway stretching from Moreleta Park in the south to Mamelodi in the north. It also supplies reservoirs west of the N1 freeway, which include Queenswood, Waverley Hl, Waverley Ll and Villieria, and supplements the supply to Montana. From Montana it supplies water to Magalieskruin, Sinoville Hl, Sinoville Ll, Wonderboom and Magaliesberg. Wonderboom serves Pretoria North, Florauna Hl, Florauna Ll, Rooiwal and many consumers along the line.  

      Residents are therefore urged to reduce their water consumption drastically and not to water gardens within 24 hours of rainfall. Residents are also not allowed to use sprinkler systems to water gardens. 

      Please note that the following water restrictions are in place: 
    • No watering/irrigation of gardens with hosepipes or sprinkler systems between 06:00 and 18:00
    • No washing of vehicles with hosepipes
    • No filling of swimming pools 

    Please note that failure to adhere to the restrictions can result in prosecution.

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