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  • Incentive and Relief Programme

    Incentive and Relief Programme

    Thu, Jun 18, 2020

    The unprecedented spread of COVID-19 has had a wide-reaching impact on individuals, businesses and communities in general. The City understands the profound impact the pandemic may have on our customers' financial positions. We are, therefore, aware of the financial hard times and heightened economic burdens our customers may be experiencing during this period. As a caring municipality, we want to minimise the financial burdens of those who will likely not be able to meet all their obligations to the City.

    In response to this situation, the City of Tshwane has introduced an extensive individual and business Incentive and Relief Programme for those impacted by the COVID-19 national lockdown. The aim of the programme is to provide financial relief to residents and businesses who are struggling to keep up with account payments and provide an incentive to those who are still able to honour their financial obligations to the municipality, even during these trying times.

    The programme offers a decrease in account payments and writes off interest charges for customers who are in arrears. It is implemented through different packages on offer to customers. These packages are only for customers who are in dire need of such an intervention due to their inability to pay their accounts or for those who are in arrears. This aspect is very important as arrears attract interest on customers' accounts, causing debt to pile up and the accounts becoming difficult to manage.

    Residential customers and businesses have options to choose from.

    Relief options

    • Customers that are up to date, but cannot continue to make full payments
    • Customers in arrears (debt not older than 12 months)
    • Customers in arrears (debt older than 12 months)


    • Customers whose accounts are up to date are not left out. If their account remains up to date, customers will get rebates on their property rates. This also applies to customers who pay their accounts in advance.

    We urge all our customers to make use of this opportunity to bring their accounts up to date. The programme runs from 1 June until 31 December 2020.

    A payment application form is accessible on the website and at customer care centres. A payment illustration document is also available for customers to compare the different options.

    Incentive and Relief Programme Documents

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