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  • Temporary closure of municipal offices over the festive season

    Temporary closure of municipal offices over the festive season

    Thu, Dec 24, 2020

    The City of Tshwane would like to inform residents and businesses that municipal offices will close from 12:00 on 24 December 2020 to 07:30 on 4 January 2021.

    Only essential services will be available, which means services related to water and sanitation, electricity, refuse collection, the Tshwane Metro Police Department and Emergency Services.

    Household waste collection that is scheduled for collection on Friday, 25 December 2020, will be collected on Saturday, 26 December 2020. Landfill and garden waste sites will also be fully operational during the festive season, except on 25 December 2020.

    Municipal accounts can be paid at any of the following pay points: Tram Shed, Akasia, Olievenhoutbosch or Beirut. These pay points will be open on 28, 29, 30 and 31 December 2020, but will close at 12:00 on 31 December 2020.

    If you are away from home during the festive season, there are easy, quick and safe electronic facilities that you can use to make payments. Payments can be made through e-Tshwane or at accredited third-party pay points, such as the Post Office, Pick 'n Pay, Shoprite, Checkers, Usave, OK, Spar, Boxer, Caltex, BP, EP kiosks, Investec, MTN, FNB, Absa, Nedbank or Standard Bank. You can also make payments via electronic fund transfers. Always pay for municipal services, whether you have received a notice or not.

    Call centre services will remain operational during the festive season to assist with reporting of the following matters:

    • Power failures
    • Street lights
    • Water leaks
    • Household waste collection that is scheduled for collection on Friday, 25 December 2020, will be collected on Saturday, 26 December 2020.
    • Potholes
    • Traffic signals
    • Water and sanitation

    The following email services will be available during the festive season:

    • To report potholes: potholes@tshwane.gov.za
    • To report faulty traffic lights: trafficsignalfaults@tshwane.gov.za
    • To report water leaks: waterleaks@tshwane.gov.za
    • To report sewer problems: sewerblockage@tshwane.gov.za
    • For enquiries related to water quality: drinkingwater@tshwane.gov.za  

    The following email services will not be functional from 12:00 on 24 December 2020 to 4 January 2021 at 07:30:  

    • Customer care
    • Meter reading
    • Bulk waste management
    • Domestic waste management

     

    The following services will not be operational during festive period: 

    • All walk-in customer care centres will be closed.
    • No billing and meter reading enquiries will be attended to.
    • Meter readings will not be captured.

       
      The licencing centre at 227 Thabo Sehume Street in the central business district (CBD) will not be affected by the temporary closure of municipal offices over the festive season. 

      This licencing centre will remain open for the period of 28 December 2020 to 2 January 2021. However, this period excludes 1 January 2021, which is New Year's Day. The office will open for business from 08:00 to 14:00 on weekdays and from 08:00 to 14:00 on Saturdays. 

      The following services will be rendered at the licencing centre:
    • Registration of motor vehicles
    • Licencing of motor vehicles

     

    Residents are advised to utilise the following numbers in the case of emergency: 

    Emergency Services: 107 or 012 310 6300/6400

    Tshwane Metro Police Department: 012 358 7095/6

    The City of Tshwane wishes all its residents a merry Christmas and a happy new year.

    Let us continue to practise the golden rules of COVID-19.

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