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  • Customer emails cannot be attended to currently

    Customer emails cannot be attended to currently

    Tue, Mar 9, 2021

    ​The City of Tshwane Customer Relations Management Department is currently experiencing challenges in attending to customers' emails due to water damage affecting the City's email server. 

    The following email addresses are currently not accessible: 

    Due to the email server challenges, reporting the above matters on the e-Tshwane platform will also be affected.  

    Customers are therefore requested to report matters 012 358 9999 or to visit one of the City's customer care walk-in centres. 

    Residents can submit meter readings via the e-Tshwane platform as per the billing calendar as the email address is also not functioning at this stage. Visit, click on the e-Tshwane link and follow the instructions. 

    Consumers can get a summary of their municipal account, pay their account, and download various forms to apply and cancel services via the e-Tshwane WhatsApp Service on 087 153 1001. Please ensure that you register on e-Tshwane first, because customers who are not registered will not be able to get billing information. 

    The following alternative reporting facilities are available: 

    • Power failures can be reported by SMS or online. SMS the word "power" followed by your account number to 082 612 0333 or 44676, or visit and follow the Report Power Failure link.
    • Billing information is available on 080 1111 556, Option 2 (self-service). You will require your ten-digit account number.  

    The City apologises for the inconvenience caused.

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