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012 358 9999 customercare@tshwane.gov.za

MMOGO RE A GOLA (TOGETHER WE GROW)

"IT'S MY RESPONSIBILITY'' CAMPAIGN

Mmogo Re a Gola (Together We Grow) is an awareness and education programme by the City of Tshwane to ensure it gets sustainable revenue.

The budget of the City is funded by the revenue that is collected every month and services cannot be rendered or maintained if customers do not pay regularly for the services they get from the City of Tshwane.

Non payments of municipal accounts cause the debtor book to become unnecessarily inflated. This debt needs to be reduced so that the city's ability to provide quality services to all of its citizens can be improved and extended. The debtor book can only be decreased by customer payments of their municipal accounts, in full and on time.

Non-payment creates debt.

If services are not paid for, it becomes very difficult for the city to deliver those services and ultimately to sustain them.

Late or incomplete payment creates debt.

ASK YOURSELF: If your salary or wages were paid late and/or only in part every month, would you and your family be able to live well?

The city experiences the same problem when you don't pay your municipal bills in full and on time. In reality, the city should only provide partial services when this happens. However, the city continues to provide full services, meaning that funds allocated for other projects are redirected to service delivery. This delays other developmental projects which then impacts on the quality of life for the city's residents.

Illegal connections

This is theft. It costs money to provide these services and the residents who do pay end up footing the bill for non-payers . The illegal connections impacts the system as illegal usage is not recorded and the city cannot gauge its power usage which then results in inadequate power available to the city, and this result in   power-outages.

 

What can I do to take responsibility?

The answer is simple:

Pay your municipal account, in full and on time.

It is your responsibility to do this and to set a good example to your fellow citizens.

Pay your account in full, to enable the city to pay its creditors and service providers e.g. Eskom; Rand water and continue providing services to you.

Pay your account on time, to avoid being disconnected and charged penalties.

 

You can participate in and contribute to the growth of our City in the following ways:

•           Ensure that you are a legal consumer of services and registered as an account holder for your household.

•           If you are an irregular payer and are in debt you can make arrangements to pay outstanding debt

•           Ensure that you receive your municipal accounts by registering for e-tswane and by submitting email details for your                                            statement to be sent to you.

•           Report illegal connections, bad service, leaking pipes and taps etc

So, what if I can't afford to pay for my municipal account?

You can sign a repayment "Arrangement" with the City of Tshwane

A payment arrangement is a payment plan that allows you to pay off your outstanding amount over a period of months in monthly instalments. You will be required to pay for the services that you are receiving (current account)and the arranged instalment.

Clients can also apply for "Affordability Assessment"

For clients who cannot afford to repay their debt within the given maximum period for the arrangement can apply to pay their outstanding debt over a longer period. This will be granted after the City of Tshwane has conducted an affordability assessment on the applicant.

 

Clients can apply to be on the Indigent programme

Clients whose total monthly household income does not exceed the joint amount of two state old-age pensions, excluding any child support grant and foster care grant qualify for this programme.

Households that are registered as indigent qualify for the following free basic services:

•           12 kilolitres of water per month.

•           100 kWh of electricity per month.

•           Dust bin for refuse removal.

•           100% rebate on the value of the property and refuse removal.

•           Writing off of arrears accumulated at registration.

•           Provision and free connection of an electricity pre-paid meter.

 

What documents do I need to register as an indigent?

Certified copies of the following documents must accompany your application:

•           Proof of income, or if you are unemployed, a sworn affidavit to that effect

•           Your identity document and those of your spouse and your dependents

•           Your latest municipal account and pre-paid electricity meter number

•           The birth certificates of your children and proof of their school attendance (a school report or a letter from the school)

•           Proof of your marital status (marriage certificate, divorce certificate, proof of customary union or living together, or a death                              ​     certificate, as applicable)

 

City of Tshwane Incentive Scheme

On the condition of clients that want to settle their outstanding debt in full, they can request that all interest owed on their accounts as on31 August 2015 be written off.

*Interest write off programme is applicable to the 2015/16 financial year ending 30 June 2016.

 

Credit Control

When consumers are 30 days in arrears with their municipal accounts, the City will issue reminders and demands for payment. A disconnection notice (green letter) is physically delivered to the premise address of the debtor, who gets a 14-day period to bring the account up to date.

Upon receipt of the 14-day disconnection notice, immediately settle the account/s via eTshwane or visit the nearest municipal offices for a settlement plan.

Credit Control and Customer Care counters operate from 07:45 to 15:15 from Mondays to Fridays. However, after-hour services are available from 16:00 to 19:00. This enables people who are at work to visit counters after normal operating hours. The BKS Building is also open on Saturdays from 07:45 to 12:00 to render similar services over weekends, except when the system has to be maintained.

Prepaid electricity

Accounts for prepaid electricity will be blocked when the property is 30 days in arrears. Consumers are blocked from vending until the amount owing is settled.


Where can I pay my account?

Municipal services must be paid for, whether an account has been received or not. Payments can be made at City of Tshwane cashier points, through eTshwane or at accredited third-party pay points such as the post office, Pick 'n Pay, Shoprite/Checkers, USave, OK, Spar, Boxer, Caltex, BP, EP kiosks, Investec, MTN, FNB, Absa, Nedbank or Standard Bank. Payments can also be made via electronic fund transfers.

Ratepayers should not to pay their accounts at collection agencies or to individual City of Tshwane officials.


Contact Numbers

012 358 9999

080 1111 556

 

The City has the following customer care walk-in centers:

REGION 1

·         Akasia Customer Care Centre, 16 Dale Avenue, Karenpark

·         Beirut Customer Care Centre, Stand 1864, Beirut

·         Bodibeng Customer Care Centre, 1424 Block BB, Soshanguve

·         Mabopane Customer Care Centre, Stand 2033, Block A, Mabopane (Eskom area)

·         Ga-Rankuwa Customer Care Centre, Stand 9111,

·         Setlogelo Street, Zone 5 (Eskom area)

·         Mabopane Customer Care Centre, Stand 1653, Block X, Mabopane (Eskom area)

·         Rosslyn Customer Care Centre, cnr C van Niekerk and Doreen Streets, Rosslyn

·         Soshanguve Customer Care Centre, Stand 2275, Block F West, cnr of Commissioner and Thantlhagane Streets, Soshanguve

·         Soshanguve Customer Care Centre, Stand 920, Block X

 

REGION 2

·         Temba Customer Care Centre, Stand 4424, Unit 2, Temba/Kudube (Eskom area)

·         Hammanskraal Customer Care Centre, Hammanskraal

·         Thusong Service Centre, 532 Lovelane Street, Mandela Village

·         Sinoville Customer Care Centre, Kudu building, cnr of Marija & Pafuri Streets, Sinoville

 

REGION 3

·         Fortsig Customer Care Centre, Entrance 20, Van der Hoff Road Extension, Boekenhoutkloof

·         HB Phillips Customer Care Centre, Ground Floor, HB Phillips Building, Cnr

·         Bosman and Schoeman Streets

·         Atteridgeville Customer Care Centre, Office Block E, 1-12, Atteridgeville Municipal Office (Mini-Munitoria/Thusong Centre),                                   Komane Street (between Mngadi & Radebe Streets)

·         BKS Customer Care Centre, Counters 1 and 7, BKS Building, 373 Pretorius Street, Pretoria

·         Munitoria Customer Care Centre, Ground Floor, G14, Munitoria, cnr of

·         Vermeulen and Prinsloo Streets, Pretoria

 

REGION 4

·         Centurion Customer Care Centre, cnr Clifton Avenue and Rabie Street, Lyttelton

·         Laudium Customer Care Centre, Laudium Community Centre, cnr Tangerine Street and 6thAvenue, Laudium

·         Olievenhoutbosch Customer Care Centre, Olievenhoutbosch Thusong Service Centre, Stand 1900, cnr Retlhabile and Legong                           ​Streets, Olievenhoutbosch, Extension 13


REGION 5

·         Rayton Customer Care Centre, Ground Floor, cnr Oakley and Montrose Streets, Rayton.

·         Refilwe, MJ Rumo Drive, Refilwe


REGION 6

·         Mamelodi Customer Care Centre, Mamelodi Mini-Munitoria/Thusong Centre, 189 Makhubela Street, Stand 4079, Mamelodi                                 West

·         Nellmapius Customer Care Centre, 200 Love Drive, Nellmapius

·         Eersterust Customer Care Centre, cnr PS Fourie Drive and Hans Coverdale Road West, Eersterust Recreation Centre

·         Stanza Bopape Customer Care Centre, cnr 27401, Rammupudu Street, Mamelodi East


REGION 7

·         Physical address: Muniforum 1, cnr Mark and Botha Street, Bronkhorstspruit

·         Zithobeni Thusong Service Centre

·         Rethabiseng Thusong Service Centre

·         Stand 321, cnr Nyembe and Mokwena Drive, Rethabiseng, 1026

·         Dark City Thusong Service Centre​

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