In compliance with the favourable
ruling of the North Gauteng High Court dated 23 October 2018 on the
matter between the City of Tshwane and PEU/TUMS, the City of Tshwane has
progressed well with the replacement of the PEU/TUMS electricity meters.
The project was
successfully unveiled by the MMC for Utility Services, Cllr Abel Tau, on 1
March 2019. The project reached its final stage on 30 June 2019 as per the
court order, and the PEU/TUMS system was deactivated effective from 1 July
2019. The City has now taken over the management of the electricity metering
system previously managed by PEU/TUMS.
“We have successfully
managed to replace all PEU/TUMs meters with our own electricity meters. All our
customers who fall within the category of small power users (SPUs) will
continue on the City’s prepaid meters while the large power users (LPUs) use
the post-paid meters,” said Cllr Abel Tau.
The City wants to
assure residents that no consumer will lose any balance or credit that was
available on their account before the replacement of their PEU/TUMS meters. It
should also be emphasised that the cost of replacing the meters was borne by
the City, therefore consumers will not be billed for the meter replacement.
“Like any other project
or situation where change is effected, the City experienced various challenges with
the PEU/TUMS meter replacement project, which were effectively addressed. We
will continue to respond to and address complaints and/or challenges as and
when they are lodged,” assured Cllr Tau.
(small power users) are able to purchase prepaid electricity at any of the
City’s cashiers or one-stop centres. They can also utilise third party vending
such as Pick n Pay, garages, Spar and banks.
The process for vending
through banks is as follows:
in to the bank app or internet portal
the buy electricity option
the amount of electricity to be purchased
the electricity meter number
the cell phone number where the voucher must be sent to
20-digit voucher will be issued and sent to the cell phone number provided
All large power users
(businesses, schools, etc) will receive a billing statement from the City.
customers can contact the City’s customer contact centre on the following:
2111/012 427 2111 (emergency numbers)
The City would like to
thank consumers for their support and cooperation during the project
implementation. Furthermore, the City would like to apologise to consumers for
the inconvenience caused during the PEU/TUMS electricity meter replacement
for Utility Services, Cllr Abel Tau