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  • UPDATE ON THE DISRUPTION OF SERVICES IN TSHWANE

    UPDATE ON THE DISRUPTION OF SERVICES IN TSHWANE

    Wed, Nov 8, 2017

    The City of Tshwane would like to inform its customers about the disruption of services as a result of ongoing protest action by the taxi industry today.

     

    Bus operations status: A Re Yeng bus operations have been suspended in the wake of blockades along routes in Mamelodi. Tshwane Bus Services operations in Pretoria North have been delayed, as some drivers were unable to reach the bus depot.

     

    Customer care centres: The protest action is anticipated to impact on the operational efficiency and performance in the City's customer care centres, as staff may be unable to reach their workstations. This may result in an increase in abandoned calls, prolonged holding times when calling and delays in responses to service disruptions.

     

    In the interim, customers are urged to make use of the following alternative avenues to lodge service delivery complaints or queries:

     

    • General queries: Send an email to customercare@tshwane.gov.za.

     

    • Potholes: Send an email to potholes@tshwane.gov.za.

     

    • Faulty traffic lights: Send an email to trafficsignalfaults@tshwane.gov.za.

     

    • Water leaks: Send an email to Waterleaks@tshwane.gov.za.

     

    • Water quality: Send an email to drinkingwater@tshwane.gov.za.

     

    • Meter readings: Send an email to meterrecords@tshwane.gov.za on the correct billing period date. For billing periods, please visit www.tshwane.gov.za.

     

    • Power failures: SMS the word "power" followed by your account number to 082 612 0333 or 44676, or visit www.tshwane.gov.za and follow the Report Power Failure link.

     

    • Clients can also view their City of Tshwane account statements, lodge a complaint or query, and make payments to the City of Tshwane electronically on www.tshwane.gov.za. Click on the e-Tshwane link and follow the instructions. This service is available all hours of the day.

     

    We sincerely apologise for any communication delays, challenges and barriers that may be experienced by customers when communicating with the City.

     

    The City of Tshwane will monitor the situation and once it returns to normality, all services will be resumed in earnest.

     

    While we acknowledge that the right to protest is constitutionally guaranteed, the protesters have no right to blockade routes and intimidate those who wish to travel to their workplaces and to school.

     

    The Tshwane Metropolitan Police Department assures the community that police officers and other law enforcement agencies are ready to deal with the protest action. Officers have been deployed to all areas that may be affected. Unlawful activity will not be tolerated.

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