2009 Customer Satisfaction Survey Results
The City of Tshwane conducted a customer satisfaction survey in 2009 to measure the satisfaction of residents with core municipal services as well as with overall service delivery. More than 40% of household respondents reported that they were satisfied with the services rendered. The survey was done amongst households, business and embassies. As a follow up, the City of Tshwane is in the process of conducting the 2011 satisfaction survey in all wards.