The City of Tshwane conducted a customer satisfaction survey in 2009 to measure the satisfaction of residents with core municipal services as well as with overall service delivery.  More than 40% of household respondents reported that they were satisfied with the services rendered.  The survey was done amongst households, business and embassies.  As a follow up, the City of Tshwane is in the process of conducting the 2011 satisfaction survey in all wards.