In terms of the resolution by the City of Tshwane dated 29 August 2007 five regions were created as a new and more community focussed corporate management model for the City of Tshwane.
Given the enormity of the developmental gap that must be addressed and the multiplicity of programmes and projects that must be implemented to achieve the objects of the City Development Strategy, the CoT has examined and adopted a multi-dimensional approach to delivery that includes the Alternative Service Delivery (ASD) model as well as ‘regionalisation’.
The regionalisation concept was adopted to:
- provide accountable government to communities;
- facilitate a customer-centric service delivery orientation;
- promote accelerated prioritised targeted development (within the region);
- promote service integration across functional lines;
- facilitate councillor interaction with CoT administration;
- provide effective governance;
- bring local government closer to the people;
- providing customers with greater accessibility (e.g. customer centres closer to the community)
- adding a personal touch to customer interface points
- address past shortcomings - uneven development prioritisation – with a focus on developed areas (i.e. South); racially segregated governance; centralisation – with resultant inaccessibility; inefficiencies; and
- allow for the benefits of cross-subsidisation.
Thus the Regions’ role has been conceived as being both administrative and functional in monitoring day to day operations related to service delivery, as well as developmental in the sense that the Regions coordinate and monitor the matching of interventions implemented through City Departments with local (regional) needs.