In order to standardise by-law enforcement processes within the city, the Community Safety Department has developed a By-law Policing Policy which will guide by-law enforcement practices in the city.
Further integration and community involvement will be an ongoing priority to ensure that by-law policing will continue to improve its services.
The BEC call centre is open during regular office hours, Monday to Friday, 07:30 to 16:00.
In order to increase accessibility to by-law enforcement services, clients can contact the BEC as follows:
When the call centre logs off the call centre phones there is a message directing the public to phone the Metro Police radio room.
The contact details are as follows:
| Telephone: |
012 358 0070 |
| Toll-free number |
0801 111 556
(Dial option 1 for Fire, Ambulance and Metro Police, then dial option 3 for By-law Enforcement Centre) |
| Physical address |
By-law Enforcement Centre
Tshwane Metropolitan Police Headquarters,
Corner of DF Malan Drive and Church Street,
Pretoria West
|
| Postal address |
P.O. Box 4133, Pretoria, 0001 |
| E-mail |
bec@tshwane.gov.za or
BylawEnforcementCenter@tshwane.gov.za
|