| Water and Sanitation Contact Numbers |
Water or Sewer related problems
( Water meters/leaks/blockages etc.) |
Report/Call Centre |
012-358 2111 |
Water Distribution
( Township Developments, Water Supply ) |
Lourens Lötter |
012-358 7834 |
| Bulk Water & Water Purification |
Mduduzi Shabangu |
012-358 8060 |
Water Consumer Management
( Customer Care ) |
Johan Pansegrouw |
012-358 8023 |
| Waste Water Collection |
Pierre Jordaan |
012-358 8030 |
Infrastructure Provision
( Tenders / Construction Projects ) |
Zoliswa Mpolweni |
012-358 7677 |
| Waste Water Treatment |
Koot Snyman |
012-358 0664 |
| Water & Sanitation Planning & Regulation |
Frans Mouton |
012-358 8022 |
| Sewer Design |
Retha Rall |
012-358 7686 |
| Water Design |
Tommy Hilder |
012-358 7659 |
| Water & Sanitation Technical Information Office |
Adriaan Kurtz |
012-358 3505 |
| Wayleaves for Water & Sanitation |
Samuel Makopo |
012-358 4584 |
| Water & Sanitation Standard Specifications & Drawings |
Retha vd Westhuizen |
012-358 7689 |
Enquiries about the disconnection of water
If your water supply has been disconnected, contact the Credit Control Centre of the Financial Services Department.
For general enquiries, call 012 358 8514 or visit Counter 5, 1st Floor, BKS Building, 373 Pretorius Street, Pretoria
You can also visit the municipal offices in Centurion, Akasia, Atteridgeville, Fortsig, Mamelodi, Laudium and Soshanguve.
Reporting faults
Please report any of the below faults to us on: 0123582111/9999 or 080 1111 556 (toll-free):
No water supply;
burst water pipes;
leaking meters;
blocked street sewers.
To apply for a new water meter, the following documents are required to be submitted:
These can be submitted at the following walk-in centres:
Pretoria Central – Room G21, Ground floor, Munitoria Building, Vermeulen Street. Tel: 012 358 7984 / 9172
Centurion – Room 1-27, Block I, Cnr. Basden and Rabie Streets. Tel: 012 358 7976 / 0969
Akasia – Room B1-22, Cnr. Dale and Heinrich Streets. Tel: 012 358 9057 / 9067
Water Supply and Treatment
Tshwane receives 81,3% of its water from Rand Water and Magalies Water. The city of Tshwane (CoT) supplies the remaining 18,7% from its own damns, boreholes and springs. The CoT has three water treatment plants, namely:
- The Temba water treatment plant at the Leeukraal dam;
- the Roodeplaat water treatment plant at Roodeplaat dam; and
- the Rietvlei water treatment plant at the Rietvlei dam.
We also operate 10 waste-water treatment plants where all water is treated before it is discharged into the river system. The discharged water must comply with specific standards issued by the department of water affairs
Water and Sanitation Standard Detail Documents
To download the Water and Sanitation Standard Detail Documents read through : Water and Sanitations, Terms and Conditions for the Use of Downloadable Files