Skip Ribbon Commands
Skip to main content
Site Map
Contact Us
You are here : Skip Navigation LinksHome > Services > Water and Sanitation
Water and Sanitation
Water and Sanitation Contact Numbers
Water or Sewer related problems
( Water meters/leaks/blockages etc.)
Report/Call Centre 012-358 2111
Water Distribution
( Township Developments, Water Supply )
Lourens Lötter 012-358 7834
Bulk Water & Water Purification Mduduzi Shabangu 012-358 8060
Water Consumer Management
( Customer Care )
Johan Pansegrouw 012-358 8023
Waste Water Collection Pierre Jordaan 012-358 8030
Infrastructure Provision
( Tenders / Construction Projects )
Zoliswa Mpolweni 012-358 7677
Waste Water Treatment Koot Snyman 012-358 0664
Water & Sanitation Planning & Regulation Frans Mouton 012-358 8022
Sewer Design Retha Rall 012-358 7686
Water Design Tommy Hilder 012-358 7659
Water & Sanitation Technical Information Office Adriaan Kurtz 012-358 3505
Wayleaves for Water & Sanitation Samuel Makopo 012-358 4584
Water & Sanitation Standard Specifications & Drawings Retha vd Westhuizen 012-358 7689
Water Quality Complain Email


How to get reconnected

Enquiries about the disconnection of water

If your water supply has been disconnected, contact the Credit Control Centre of the Financial Services Department.  
For general enquiries, call 012 358 8514 or visit Counter 5, 1st Floor, BKS Building, 373 Pretorius Street, Pretoria 
You can also visit the municipal offices in Centurion, Akasia, Atteridgeville, Fortsig, Mamelodi, Laudium and Soshanguve.

Reporting faults

 Please report any of the below faults to us on: 0123582111/9999 or 080 1111 556 (toll-free):
  No water supply;
  burst water pipes;
  leaking meters;
  blocked street sewers.

New water meters

To apply for a new water meter, the following documents are required to be submitted:
  • Approved building plans or property tax and rates account.
  • A copy of the owner’s or applicant’s identity document.
These can be submitted at the following walk-in centres:
Pretoria Central – Room G21, Ground floor, Munitoria Building, Vermeulen Street. Tel: 012 358 7984 / 9172
Centurion – Room 1-27, Block I, Cnr. Basden and Rabie Streets. Tel: 012 358 7976 / 0969
Akasia – Room B1-22, Cnr. Dale and Heinrich Streets. Tel: 012 358 9057 / 9067

Water Supply and Treatment

Tshwane receives 81,3% of its water from Rand Water and Magalies Water. The city of Tshwane (CoT) supplies the remaining 18,7% from its own damns, boreholes and springs. The CoT has three water treatment plants, namely:
  • The Temba water treatment plant at the Leeukraal dam;
  • the Roodeplaat water treatment plant at Roodeplaat dam; and
  • the Rietvlei water treatment plant at the Rietvlei dam.
We also operate 10 waste-water treatment plants where all water is treated before it is discharged into the river system. The discharged water must comply with specific standards issued by the department of water affairs


Water and Sanitation Standard Detail Documents
​To download the Water and Sanitation Standard Detail Documents read through : Water and Sanitations,  Terms and Conditions for the Use of Downloadable Files




 Water Quality




 Related Documents


 Waste Water Monthly Effluent Results

 Share To  
Sign In
Contact Us | Sitemap | Terms and Conditions
Copyright © 2009-2010 City of Tshwane. All Rights Reserved.