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    The City of Tshwane’s licensing centres have been experiencing an unprecedented increase in volumes of people who apply for either driver’s licences or professional permits.
Deputy City Manager: Service Delivery Co-Ordinator
​​

Dr Ndivho Lukhwareni


Principles And Core Functions:

  • Manage and steering transformation;
  • Investing in our people;
  • Be customer focused;
  • Lead by example;
  • Implement best practice;
  • Communicate effectively;
  • Promoting diversity and employment equity; and
  • Building beneficial relationships with all stakeholders.

Powers, Roles And Responsibility of both The Executive Mayor and The City Manager are informed by:

  • Corporate System of Delegations
  • Municipal Systems Act
  • Municipal Structures Act
  • Municipal Finance Management Act

Norm Associated Behaviour Norm Associated Behaviour
1 Commitment
  • Passion
  • Hard Working
  • Being the best
4 Teamwork
  • Sharing of information
  • Consultation
  • Collaboration
2 Honesty
  • Listen to each other
  • Doing what we promise · Respect
5 Integrity
  • Taking responsibility and being accountable
  • Open and true communication
3 Goal orientated
  • Being focused
6 Customer centric
  • Show empathy
  • Courteous
  • Responsive
  • Accessibility

Strategic Executive Head: Service Delivery Co-Ordinator

 

Regional KPA Performance Indicator

 

City Strategic Objective 1 : Provide quality basic services and infrastructure

Service Delivery Coordinator KPA
To develop the SDBIP of the CoT % compliance of the SDBIP to legislative requirements
Oversee Compilation of quarterly SDBIP reports Number of quarterly reports timeously submitted to MAYCO
Oversee compilation of mid-year SDBIP reports Number of mid-year reports timeously submitted to MAYCO
Oversee compilation of annual SDBIP reports Number of annual reports timeously submitted to MAYCO
Oversee Incorporation of SDBIP target changes after adoption of the adjustment budget Number of adjusted SDBIP reporting templates furnished to departments
Oversee facilitation of co-ordination of Service Delivery in Regions Number of follow-ups made with departments as per Regional requests
Oversee and comment on all departmental adjustment budget (CAPEX) submissions regarding their impact on Service Delivery Number of presentations/reports timeously submitted to Finance
Oversee the development, update and monitor the implementation of approved Service Delivery norms and standards Number of annual reviews
Oversee and ensure that community needs are identified and that strategies to address such needs are implemented

Percentage of number of strategic matters discussed at external (community) stakeholder meetings, referred to Departments for attention

Percentage of number of strategic matters discussed at internal (CoT depts) stakeholder meetings and referred to Departments for attention

Percentage of number of strategic matters discussed at internal (CoT depts) stakeholder meetings and referred to Departments for attention

% of Regional Business Plans developed within 30 days of date of approval of the SDBIP

Oversee and ensure service delivery initiatives to address operational and maintenance community needs are implemented % of Regional IDP proposals submitted to the IDP Office as inputs into the IDP process according BPME's approved process plan.

 

City Strategic Objective 2: Economic growth and development that leads to sustainable job creation

Service Delivery Coordinator KPA
Oversee the co-ordination of reporting on anti-poverty measures/instruments: EPWP, Co-operatives and SMME's, Food banking and Indigent Programmes Number of quarterly reports timeously submitted to MAYCO

 

Strategic Objective 3.1 : To fight poverty, build clean healthy, safe and sustainable communities

Service Delivery Coordinator KPA
Oversee and ensure the formulation of integrated sustainable community programs as identified in the region % of budgeted capital projects monitored verified, and evaluated

 

Strategic Objective 3.2 : Integrated social services for sustainable communities.

Service Delivery Coordinator KPA
Oversee and ensure the formulation of integrated sustainable community programs as identified in the Region Number of identified community empowerment programs facilitated (eg. Libraries - education and literacy programmes.SRAC - training of disabled and disadvantaged people and women. Museums - community directed programmes)

 

Strategic Objective 4: Foster participatory democracy and Batho Pele principles through a caring, accesible and accountable service

Service Delivery Coordinator KPA
Oversee the process to bring local government closer to the people and to enhance public participation in the Region Number of public participation processes/programmes facilitated in the Region
Strategic Objective 5.1 : Promote sound governance
Service Delivery Coordinator KPA
To oversee and manage the recovery of under achieved targets Number of interventions proposed by supervisor for implementation as a proportion of under achieved targets.
% of under achieved targets recovering in the next period as a result of the intervention proposed
Oversee and ensure compliance with time lines to ensure that operational and maintenance community needs are implemented Monthly Enforcement of norms and standards of service delivery
To oversee and mitigate and report registered strategic risks as per the approved risk management plan % of registered strategic risks mitigated and reported on as per approved risk management plan (Yes to all=100%, Some=0%)

 

Strategic Objective 5.2 : Ensure financial sustainability

Service Delivery Coordinator KPA
To oversee and manage optimise Financial Management % of OPEX spent (Targets achieved within the minimum budget)
% of CAPEX spent (Targets achieved within the minimal budget)
To annually disclose fruitless expenditure details Number of incidences of fruitless expenditure​
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