PROFESSIONALISM |
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The CoT as an organisation has to act professional at all times and strives to deliver affordable services on time and to all people.
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To ensure growth and to realise its vision, the CoT needs to focus on the way in which it deals with customers and other organisations.
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Characteristics of professionalism include: respect, approachability, responsiveness, transparency and accountability
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INNOVATION |
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The CoT is continuously seeking innovative means to ensure maximum impact.
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Creative strategies are continuously employed to enable the address of service delivery backlogs as well as for the preparation for future growth.
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DEVELOPMENT |
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An environment exists to continually develop the CoTs policies, procedures and practices to ensure quality service delivery and to provide for future growth.
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Systems should continuously be revised and reviewed to ensure all community needs are addressed, support an environment of ownership and to differentiate the CoT from other municipalities.
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COMMITMENT |
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Each and every role player needs to be fully committed to the vision for the City, both from an institutional as well an individual point of view.
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Commitment to serve the community is the highest priority.
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EXCELLENCE |
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Excellence in all endeavours must be a defining virtue by which the CoT pursues its vision.
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Only through achieving complete excellence can the CoT realise its vision
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INTEGRITY |
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Integrity refers to the CoT taking responsibility for its promises, dealing with customers in a value based manner (customer relations) and taking ownership of challenges (accountability).
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QUALITY |
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It is the CoT vision to improve quality of life, this is directly linked to the quality level of services delivered
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PARTICIPATIVE |
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The CoT is to participate in all aspects of community needs, fulfilling its required obligations and contributing to solutions that will ensure the delivery of quality services to the community.
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LEADING |
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The CoT should always be seen in a decisive, precise and leading light.
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Leadership through example is extremely important to ensure communities receive basic services, which in turn will improve their quality of life.
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