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What to do in an Emergency
The following numbers may be used in emergency situations:​ ​
City of Tshwane Call Centre (Reroutes all emergency calls through guided options 24 hours a day)​ 012 358 9999​
Fire and Rescue Services​
Toll free number​: 10177​
24-hour number​: 012 310 6300 / 6400​
Central Fire station​: 012 310 6200​
Ambulance Services
24 hour number​: 012 310 6300 / 6400​
All emergencies​: 012 358 2111​
General enquiries​: 012 358 2237​
Tshwane Metro Police Customer Service Centre
24 hours, all emergencies: 012 664 4445 / 2058​
Metro Police, Traffic Accidents​: 012 358 7095/6​
Disaster Management (To report incidents or disasters in your area)
Office hours​: 012 358 2225 / 2280 / 2255​
After hours​: 084 570 9695​
General enquiries (Information Centre)​: 012 358 9625 / 6463 / 2253​
General enquiries (Information Centre) Fax​: 012 358 2003​
Special Events​: 012 358 2293​
Drug abuse​
Report drug and substance abuse on​: Idac@tshwane.gov.za
Pro-active policing​
Contact details of the Metro Police Services available to the Community ​
Enquiries: (Traffic Fines shared Services Municipal Courts) ​: 012 358 7139 / 7140​
24-hour Traffic Fines information ​: 012 358 7154 / 7157 / 7088 / 7089 ​
Accidents Reports (Enquiries)​: 012 358 7244 / 7114​
Special ops
Specialised Canine, Equestrian & Special Operations​
General enquiries:​ 012 358 0927​
Emergency numbers: 012 358 7095 / 6​
Email:: socialcrime@tshwane.gov.za
Drug Enforcement e-mail address: ldac@tshwane.gov.za
By-law offences
External​: 012 358 0070​
Or toll-free​: 080 111 1556​
Sanitation
After-hours sewerage complaints:​ 080 000 4135​
Storm water drainage, pothole repairs​: 012 358 0614​
Reporting of water problems​
Pieter Delport Reporting Centre: ​ 012 358 2111​
Soshanguve Depot: ​ 012 358 9213​
Proes Street Depot:​ 012 327 0147​
Fax after hours:​ 0800 00 4135​
Important Telephone Numbers
Power failures:​ 012 339 9111​
All services except electricity:​ 012 358 2111 or 012 427 2111​
Electricity disconnections (office hours extended to 22:00)​: 012 339 9111​
Electricity, street lights - Main switchboard (07:30 to 16:00):​ 012 358 7911​
 
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