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Welcome to City of Tshwane

012 358 9999

Where we can be found

The head office of the Fire Brigade Services Division is located in the Pieter Delport Centre on the corner of Government Avenue and Beckett Street in Arcadia.

The services we provide

We strive to enable the community of Tshwane to prosper in a safe environment and have therefore, amongst others, set ourselves the following goals:

  • To provide comprehensive fire-fighting, rescue and fire safety services to prevent loss of life and property
  • To coordinate resources to identify and reduce risks and to minimise the impact of disasters and emergencies on the people, property, environment and economy of the city
  • To achieve these goals and to comply with certain laws, particularly the Fire Brigade Services Act and the Constitution of the Republic of South Africa, the following essential services are provided:
  • Fire-fighting services
  • Rescue services

This section is responsible for fire-fighting and rescue services. It also provides, as part of its core functions, specialised services and humanitarian services, including a service to deal with incidents involving hazardous substances.

It also provides non-core functions in support of the essential services of the department, including services related to the Reservist Force.

Making use of our services

You only need to make a call to our Emergency Control Centre on 012 310 6300 or 012 310 6400 and report your emergency. We will contact the nearest available fire station to assist you.

Our service standards

We have set the following minimum standards for the level and quality of the services we provide:

  • We strive to provide the customer with acceptable service standards that will be monitored by the department and reviewed at regular intervals.
  • We undertake to respond to your emergency within internationally recognised response times and with the appropriate equipment for your emergency.

How we will deal with complaints and enquiries

If you have a complaint

  • Report it to us in writing and send it to the Chief Fire Officer, Pieter Delport Centre, corner Government Avenue and Beckett Street, Arcadia.
  • We will acknowledge the correspondence within three working days of receiving it.
  • We will refer the matter for internal investigation and try to put things right immediately.
  • We will respond to you on completion of the investigation.

Your rights as our customer

  • You have the right to expect treatment that follows all the Batho Pele principles and we will respond to your emergency at all times.

Your obligations as our customer

  • Respect the dignity of our fire fighters.
  • Allow them to execute their duties without hindrance.

Service delivery charters should be available at strategic points and visible to all customers.

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