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PHARMACEUTICAL SERVICES

Pharmaceutical Services section ensures that clinics have a constant supply of essential medicines. The section also ensures that the available medicine is used appropriately by the health practitioners and the community.

Pharmacy: Frequently Asked Questions

Availability of medication and services
1

Until what time can I come to collect my medicine?

 

All Primary Health Care Clinics are open from 7:30 until 16:00 and some clinics are open on Saturday mornings. You can collect your medicine during this time. Try and avoid early mornings and late afternoons as these are the busiest times at the Primary Health Care Clinics.

 

2

Is the following medicine ……….available again?

 

Unfortunately you will have to phone your local Primary Health Care Clinic. What local Primary Health Care Clinic are you using? (Get clinic name from patient)

Please phone _(clinic name)__ on the following number to enquire. (Give clinic number) .

(utilise official clinic list to obtain the detailed information)

 

3

May I make use of the clinic even though I do have a medical aid?

 

Yes you may, but it is preferable that you rather use your medical aid. However, if your medical aid is depleted you will be assisted at your local Primary Health Care Clinic. Just remember that you will then be treated as a new patient which implies that you will be assessed and treated according to our available medication and protocols.

 

4

My medical aid funds are exhausted. May I hand in my prescription from my private medical practitioner at the clinic dispensary?

 

Unfortunately not. If you want to make use of any local Primary Health Care facility you will be reassessed and treated according to our Standard Treatment Guidelines. Please remember that only medicines, which appear on the Essential Medicines List for Primary Health Care facilities will be prescribed and dispensed.

 

5

May I have a headache tablet without seeing a Healthcare Professional?

 

Unfortunately not. Only medicines prescribed by nurses and doctors in that specific Primary Health Care Clinic may be dispensed by the Primary Health Care Clinic dispensary.

 

6

May I have more than one month's supply because I am going overseas/ am visiting my family in another province?

 

You need to enquire at your local Primary Health Care Clinic. Depending on your chronic disease profile, availability of medicine, etc., they will take a decision.  Remember to enquire whether you qualify for the Central Chronic Medicine Dispensing and Distribution (CCMDD) programme. If you qualify you will be able to get two months' supply at any outside pick up point which might be more convenient for you.

 

Bear in mind that the law does not permit more than one month of medicine to be taken across the border without prescribed documentation.

 

7

May I have two month's supply because I have transport problems?

 

Unfortunately not, but we would advise you to rather go and enquire at your local Primary Health Care Clinic  whether you qualify for the Central Chronic Medicine Dispensing and Distribution (CCMDD) programme. If you qualify you will be able to obtain two months' supply at any pick up point which will be more convenient for you.

 

Enquire at your local Primary Health Care Clinic whether you qualify and how to enrol.

 

8

Can I save medicines when I feel better for later use in case I get sick?

 

Use your medicines as prescribed. There are medicines that have to be taken until finished and therefore cannot be saved for later use.

How and where you store medicine affect the efficacy of the medicine and if you use the medicine after some time it might not be as effective as when you received it. 

Talk to a health professional on how your medicine should be used and stored.

 

Chronic medication programme for stable PHC patients

1

 

Can I get more information about the programme for CHRONIC patients where I can collect my medication at a private pharmacy, doctor OR where my medication is ready and awaiting me at the clinic?

 

All Primary Health Care Clinics participate in this programme. If you are on specific medication and you are stable you could qualify. More information can be obtained from your local Primary Health Care Clinic.

 

2

How do I enrol in the Central Chronic Medicine Dispensing and Distribution (CCMDD) programme?

 

During your next visit ask the attending nurse/ doctor to determine whether you qualify for enrolment. If you qualify you can be enrolled and the process will be explained to you. Take your identification book or any other identification document like a passport along as it is needed when enrolling.

 

3

My chronic medication was not available when I visited my pick-up-point

 

Please visit or phone your Primary Health Care clinic or phone Pharmaceutical Services at 012-358 8769. They will be able to assist you.

 

 

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