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The Gauteng Rental Housing Tribunal (GRHT) was established under the Rental Housing Act, 1999 (Act 50 of 1999). It is a statutory body that provides mechanisms to resolve disputes and build positive relationships between tenants and landlords. It is administered by the Gauteng Department of Local Government and Housing. All services of the GRHT are rendered free of charge.



The GRHT was established in 2001, and an information office was established and became effective in Tshwane in February 2004. Currently, there are five information offices in Tshwane, located in the Pretoria CBD, Centurion, Laudium, Akasia and Mamelodi.


Functions of the Gauteng Rental Housing Tribunal

The GRHT is vested with certain obligations in terms of the Rental Housing Act, 1999, its Unfair Practices Regulations (under Section 15) and its Procedural Regulations. The GRHT performs the following functions:

  • Receives complaints lodged by tenants, landlords, property agents and groups of tenants
  • Resolves disputes between landlords and tenants through the Procedural Regulations
  • Gives advice to interested parties or individuals with regard to their rights and obligations
  • Conducts consumer education for communities and stakeholders


Objectives of the Gauteng Rental Housing Tribunal 

  • To investigate cases that are lodged by complainants using the services of inspectors
  • To mediate between the parties through independent mediators
  • To conduct hearings and resolve disputes through the GRHT members appointed by the Gauteng Department of Human Settlements
  • To inform landlords and tenants of their rights and obligations, should unfair or unlawful practices arise​
  • To administer all disputes between landlords and tenants in residential properties in Gauteng and within the Tshwane regional borders


Matters handled by the Gauteng Rental Housing Tribunal 

The GRHT has the authority to deal with disputes, complaints and/or problems that include the following issues: 

  • Non-payment of rent
  • Non-refund of deposits by landlords, property agents and so forth
  • Problems in respect of lease agreements
  • Rights and duties of tenants and landlords
  • Maintenance problems
  • Damage to properties
  • Short notices
  • Threats, lock-outs, illegal evictions (that is, without court orders)
  • Spoliation and attachment of properties without court orders


Who can lodge a complaint or dispute? 

Any tenant, landlord, property agent or group of tenants who resides within the borders of the City of Tshwane Metropolitan Municipality may lodge a complaint with the GRHT in the prescribed manner concerning an unfair practice.


How to lodge a complaint or dispute


  • Personally at any GRHT information office near your rental abode
  • By mail to the GRHT information office closest to your rental abode
  • By email to the GRHT information office closest to your rental abode


Contact us 

Gauteng Rental Housing Tribunal information offices in Tshwane 

1.     Pretoria Central and Central West (Region 3) 

1st Floor, Block B

Tshwane House

320 Madiba Street


Tel: 012 358 8852/4312/1359



2.     Laudium (Region 4)

Laudium Community Centre

186 6th Avenue, cnr Tangerine Street


Tel: 012 358 8547



3.     Centurion (Region 4) 

Block L

Crystal Park Offices

249 Basden Avenue


Tel: 012 358 4293



4.     Akasia (Region 1) 

Room 109

Akasia Municipal Office  

16 Dale Avenue


Tel: 012 358 9069/7453



5.     Mamelodi (Region 6) 

Office C37

Mamelodi Mini-Munitoria

Cnr J Letwaba and Makhubela Street


Tel: 012 358 5547/1159



6.     Bronkhorstspruit (Region 7) 

Muniforum 2 (Thatched roof building)

Cnr Church and Fiddies Street


Tel: 012 358 6885

Cell: 072 152 3750



7.     Sinoville (Region 2) 

Room 64

Kudu House

240 Marija Street


Tel: 012 358 5545/4023



8.     Rayton (Region 5) 

Room L39069

Rayton Municipal Office

Cnr Oakley and Montrose Street


Tel: 012 358 7062 


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