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 Group Information & Communication Technology and Management


To provide reliable, secure, innovative and cost efficient ICT systems to COT departments in support of business operations and service delivery programmes


To be dependable, accountable, customer focused and aligned to the business of the City


ICT Governance

To define and set ICT standards , norms , policies around all ICT operational domains in the City in order to maintain best practice standards , implementation of policies , and maximise the utilization of ICT’s to reduce duplication of effort and to improve operational inefficiencies

ICT Applications Management

To maintain and manage the data and information resources of the City in order to ensure reliable and up to date information is available for strategic management and operations. To manage the information systems of the City and ensure the reliability and integrity of information across all departments. To plan and execute the integration of all business systems and applications in the City in order to improve and increase the efficient use of systems in the City.

ICT Infrastructure Management

To manage all converged ICT Infrastructure and operations on a daily basis in order to ensure the availability of systems to support the City’s services delivery objectives.

Main Activities and Projects

  • The Merger – Merger of the new CoT as part of the Finance and Technology stream
  • Implementation of the Enterprise Project Management System
  • Implementation of the Electronic Performance Management system
  • Automation of the Mayoral Committee Report tracking and Management system
  • Implementation of the Document Management system for Municipal Courts
  • Implementation of the multichannel Customer Relations Management System
  • Upgrade of Call centre infrastructure
  • Upgrade of the Voice network to VOIP
  • Implementation of Automated Meter Reading
  • Implementation of the Electronic Bill Management system
  • Revision of the Corporate ICT Strategy for the next 5 years
  • Implementation of the Smart City Master Plan
  • Implementation of the Broadband Strategy

Co-ordination of the Smart and Innovative City Programme

To manage and co-ordinate the programmes of the Smart and Innovative City Programme in support of service delivery. To manage programmes that enable innovative technology driven initiatives to drive local economic development, skills development and to bridge the digital divide between the rich and poor by providing affordable access to the internet through the City free Wireless internet project in strategic areas of CoT business such as customer care and libraries.


Group Chief Information Officer​

Mr Dumisani Otumile
Tel: (012) 358 - 1066

Executive Director: Applications Management

Mr Kodisang Mabena
Tel: 012 358 3777

Executive Director: Infrastructure Management

Ms Tshepo Bokaba
Tel​: 012 358 3635

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