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By-law Enforcement Centre

In order to standardise by-law enforcement processes within the city, the Community Safety Department has developed a By-law Policing Policy which will guide by-law enforcement practices in the city. 

Further integration and community involvement will be an ongoing priority to ensure that by-law policing will continue to improve its services.

The BEC call centre is open during regular office hours, Monday to Friday, 07:30 to 16:00.

In order to increase accessibility to by-law enforcement services, clients can contact the BEC as follows: 

When the call centre logs off the call centre phones there is a message directing the public to phone the Metro Police radio room. 

The contact details are as follows:

Telephone:                        ​ 012 358 0070​
Toll-free number​
0801 111 556
(Dial option 1 for Fire, Ambulance and Metro Police, then dial option 3 for By-law Enforcement Centre)
Physical address​
By-law Enforcement Centre
Tshwane Metropolitan Police Headquarters,

Corner of DF Malan Drive and Church Street,
Pretoria West​
Postal address​ P.O. Box 4133, Pretoria, 0001​
E-mail​ or

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