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012 358 9999 customercare@tshwane.gov.za

Paying by debit order

You can pay your municipal account with a debit order. The City of Tshwane will require your bank account number, identity number and municipal account particulars are to activate this method of payment.

You will need to provide the following information as well:

The maximum amount that you will allow to be deducted from your bank account to pay;

your municipal account;

The date of transfer of the amount from your bank account to the municipality’s bank account. It could be:

the 1st or the 15th of each month;

the end of each month; or

the due date on your municipal account statement.

1.1 What are the advantages of paying by debit order?

Your payment is made electronically.

Your account is credited in advance – even before funds are actually transferred from your bank account.

Your account statement is still mailed to you and reflects whether or not the deductions were adequate.

1.2 Bank deposits

When paying an account making a bank deposit – over the counter or electronically – please enter your municipal services account number.

Here are some easy-to-follow steps for making a bank deposit to key banks

Standard Bank

Over-the-counter payments for a City of Tshwane M65 deposit slip from any branch and fill in an amount, your ten digit customer account number and contact number – and deposit it at the bank teller, who will process and finalise the transaction.

Electronic payments (Internet banking)

Create a beneficiary

Choose beneficiary type “Company”.

Type in “City of Tshwane”

Click on “Search”.

Next screen: Select “CITY OF TSHWANE METROPOLITAN MUNICIPALITY”.

Add your municipal account number (ten digits) as reference.

ABSA

Over-the-counter payments You need to fill in a deposit slip at any branch with the following information:

Deposit to City of Tshwane; amount; municipal account number (water and electricity = ten digits); and contact number. Deposit the amount at the bank teller, who will process and finalise the transaction.

Electronic payments (Internet banking)

Create a beneficiary

Choose beneficiary type “Municipalities”

Click “Search”.

Click or select “Tshwane Municipal Account”.

Enter municipal water and electricity account number (ten digits).

Enter the account holder’s name: “Surname and Name”.

Enter description for customer statement.

Payment:

Select a beneficiary from the list.

Insert payment date.

Payment made by: “Client name and surname”

Made to: “City of Tshwane”

Fill in the amount.

FNB

Over-the-counter payments a deposit slip at any branch and add the following information>

Deposit to City of Tshwane; the amount; customer account number (water and electricity = ten digits); and the contact number. Deposit the amount at the bank teller, who will process and finalise the transaction.

Electronic payments (Internet banking)

Login to FNB Online Banking with your personal access details.

Click on the “Payments” tab.

Click on “Add Recipient” on the left of your page.

Click on “Public Recipient”.

Type in “City of Tshwane” and then click “go”.

Select “City of Tshwane Sap Collection” from the drop-down list and then “add”.

Scroll to the bottom of the page and click “Add Recipient”.

Confirm recipient by entering your one-time pin.

Return to your “Payments” page; the new recipient will show up with all other recipients.

Nedbank

Electronic payments (Internet banking)

On the “Add New Beneficiary” menu:

Select “Add a bank-approved beneficiary”.

Type in “C” for the first letter of the beneficiary name.

On the drop-down list choose: “City of Tshwane (Pretoria)”.

Note that another option – “City of Tshwane (Centurion)” -- is also visible. But please do not select it.

Paying at an approved external pay point. You can also pay at any post office or any store with an Easy Pay counter, such as Pick ‘n Pay or Shoprite/Checkers. Hand your municipal account to cashiers, who must enter your municipal account number correctly. If this number is not entered correctly, your municipal account will not be credited with the payment, and the credit will be allocated to a suspense account and recorded as an unknown payment. If this happens, you will have to submit an original receipt as proof of payment to enable the suspense account administration to allocate the payment to your account.

Pay at a municipal office

You can pay your account at cashier points at municipal offices. If you have received a letter of demand or summons regarding your account, you will have to pay at a municipal office. If you are in arrears you are not allowed to pay at venues other than municipal offices. Notify the Municipality’s debt collectors of your payment on the same day, and they will not take further steps to collect the outstanding debt.

Drive-through cashiers

Residents can pay their municipal accounts and renew their vehicle licences at the drive-through cashiers in Schoeman Street (Schoeman and Skinner Street fork, diagonally across from the Shell garage).

List of pay points

You can pay your account at a cashier at the following municipal offices:

Pay point Location
BKS Building 373 Pretorius Street
Mamelodi 19481 Makobela Street
Saambou 227 Andries Street
Atteridgeville cnr Komane and Mngadi Streets
Eersterust 282 Hans Coverdale Road West
HB Phillips cnr Bosman and Schoeman Streets
Akasia 16 Dale Avenue
Soshanguve F Cnr Tlhantlhagane and Commissioner Streets
Soshanguve X Community Centre, Block X, Soshanguve
Rosslyn Cnr Doreen and Van Niekerk Streets
Centurion cnr Basden and Clifton Streets, Centurion
Laudium cnr Tangerine and Jewel Avenue, Laudium
Olievenhoutbosch cnr Rethabile and Lebogang Streets
Crocodile River 20 Van der Hoff Road, Boekenhoutkloof
Hammanskraal Community Centre, Hammanskraal
Winterveld Plot 1657
Beirut Plot 1862
Mabopane A Plot 2033
Mabopane B 272 Block B, Mabopane
Mabopane X 1653 Block X, Mabopane
Ga-Rankuwa 9111 Setlogelo Street
Temba 4424 Unit 2, Temba
Bodibeng Community Centre, Block BB, Soshanguve
Waste Management 1 Von Wielligh Street
C de Wet Nel 175 DF Malan Drive
Munitoria Cnr Vermeulen and Prinsloo Streets
Sinoville cnr Marija and Pafuri Streets
Stanza Bopape 27401 Mamelodi Extension 5

1.3 Account enquiries

Financial Services or Customer Relations Management offices

Call Centre: 012 358 9999

Counter 7 1st Floor, BKS Building, 373 Pretorius Street, Pretoria

To supply meter readings

Telephone: 012 358 8515

Fax: 012 359 6888

E-mail: meterrecords@tshwane.gov.za

Visit: 160:362 Pretorius Street, Pretoria

Temba and Hammanskraal: 012 717 0046

Ga-Rankuwa: 012 358 9330

Winterveld: 012 358 1524

Mabopane: 012 358 9681


Meter readings should be supplied at least five days before the final date for the payment of the account. If you have received a letter of demand or summons regarding your account, you will have to pay at a municipal office, and not at one of the other venues available. After paying your account, notify the Municipality‘s debt collectors of your payment on the same day, and they will not take further steps to collect the outstanding debt.

After-hour service

An after-hour service is available from 16:00 to 19:00 at the following pay points:

BKS Building, 373 Pretorius Street

Centurion, Cnr Basden and Clifton Streets

Akasia, 16 Dale Avenue

Disconnection of water

For enquiries about the disconnection of water, call 012 358 8514 or visit Counter 5, 1st Floor, BKS Building, 373 Pretorius Street, Pretoria

Open on particular Saturdays

The cashier services are also available on the Saturday after month end and the Saturday after the 15th of every month. Consult the media or the website for possible changes to the Saturday schedule.

CRM/ Customer Care Booklet

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