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Unit overview

The Research and Innovation Unit was established in 2012 with a specific mandate – as expressed in our mission statement – to provide platforms to ensure efficient and effective service delivery and a high quality of life for the citizens of Tshwane.


To be a catalyst for collaborative research and innovation aimed at enhancing service delivery and socio-economic development, making the City of Tshwane a world-class knowledge capital.


To provide platforms for collaboration, facilitation and coordination in research, innovation, quality and knowledge management initiatives and ensuring that services are delivered in an efficient and effective manner; thus ensuring that citizens of Tshwane enjoy a high quality of life.

Strategic objectives

·         To improve the efficiency and effectiveness of the City of Tshwane's service delivery through the Quality Management System

·         To strategically redesign and optimise end-to-end value chain processes in order to continuously improve service delivery to                            customers, suppliers and citizens

·         To drive and stimulate innovation in Tshwane through using targeted innovation programmes to establish new value chains,                              products and services

·         To advance municipal research and development through collaborative research partnerships so as to support long-term                                    planning, strategy and policy

·         To enhance municipal capacity by institutionalising knowledge management practices in the City of Tshwane


The Research and Innovation Unit consists of two divisions: Integrated Innovation Services and Integrated Research Services.



Key staffing and contact details

SED: Research and Innovation
MS Zukiswa Ncunyana
Tel: 012 358 2000

ED: Integrated Innovation Services
Tafadzwa Muzvidziwa
Tel: 012 358 3731

Director: Innovation Centre
Bridgette Morris 
Tel: 012 358 2417

Director: Stakeholder Management
Sibongile Nteta
Tel: 012 358 7358

Director: Knowledge Management
Pearl Maponya 
Tel: 012 358 4559

Director: MOAS
Dikagiso Mashaba
Tel: 012 358 4754

Services/key performance areas

Quality assurance and continuous improvement

This initiative aims to –

·         improve the efficiencies and effectiveness of the City of Tshwane in delivering services through the Quality Management                                      System; and

·         continuously improve business value for customers and citizens through strategically re-engineering and optimising end-to-                              end value chain processes.

Innovation Centre

The Innovation Centre has established the Tshwane Innovation Zone, which is designed to optimise innovation and creativity in a unique environment. The services provided by this facility include the following:

·         Innovation cafés and awareness sessions

·         Strategic conversations and trend-watch sessions

·         Public PitchPot sessions


These programmes aim to drive and stimulate innovation in Tshwane in a manner that establishes new value chains, products and services.

Strategic research

Services provided by strategic research include the following:

·         Coordinating research projects with strategic partners

·         Facilitating a graduate research programme

·         Convening the Tshwane Research Symposium


Knowledge management

The services provided by knowledge management include the following:

·         Thematic seminars

·         Benchmarking exercises

·         Documentation of lessons learned

·         Knowledge management awareness sessions ​

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