Operating hours
Municipal offices are open to the public from Monday to Friday from 07:45 to 15:15.
Important telephone numbers
| City of Tshwane Call Centre |
012 358 9999 |
| Toll-free number (call centre) |
080 111 1556 |
| Emergency Services (fire, ambulance) |
012 358 6300/6400 or
107 |
| Tshwane Metro Police |
012 358 7095/7096 |
| Tshwane Bus Services |
012 358 0839/0840 |
| Environmental Health Services |
012 358 4656 or 012 358 2111 (after hours) |
Email queries
Tshwane Call Centre
Our call centre agents are available to assist you on a 24-hour basis. They will guide you to speedily resolve your enquiries or service requests.
What to do when contacting the call centre
- Follow the voice prompts and select the option relevant to your needs.
- Provide the call centre agent with your full name and account number and/or contact details.
- State your physical address and/or the address where you would like a service to be provided.
- Give the details of the main reason for your call.
- Provide as much information as possible for us to be able to assist you.
- Note the reference number provided by the call centre agent and wait for our prompt response to resolve your issue.
