Customer interaction point or facility
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Service
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Address, customer hours and contact information
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Customer care walk-in centre services
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Customer care walk-in centre: Rayton
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Face-to-face interaction only: First point of contact for all City of Tshwane-related information or requests
This includes billing queries, readings, faulty meters, leakages, potholes and related requests, power failures, arrangements to pay off debt, rates queries (clearance certificates, journals, name changes, refunds) and waste applications.
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Ground Floor, corner of Oakley and Montrose Streets, Rayton
(Mondays to Fridays: 07:45 to 15:15)
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Customer care walk-in centre: Refilwe
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Face-to-face interaction only: First point of contact for all City of Tshwane-related information or requests
This includes billing queries, readings, faulty meters, leakages, potholes and related requests, power failures, arrangements to pay off debt
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MJ Rumo Drive, Refilwe
(Mondays to Fridays: 07:45 to 15:15)
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Building plans
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Chris Hani Building
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Handing in of building plans, as well as building plan-related queries
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Ground Floor, Chris Hani Flats, outside Cullinan on the R53
Building inspectors: (Mondays to Thursdays: 08:00 to 10:00)
Building plans administration: (Mondays to Thursdays: 08:00 to 13:00)
No public on Fridays
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Cashier/pay points
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Kameeldrift cashiers
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Account payments
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Next to Kameeldrift Police Station (Mondays to Fridays: 08:00 to 15:00)
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Rayton cashiers
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Account payments (prepaid electricity can also be bought at these cashiers)
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Corner of Oakley and Montrose Streets, Rayton
(Mondays to Fridays: 08:00 to 16:00)
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Refilwe cashiers
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Account payments (prepaid electricity can also be bought at these cashiers
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MJ Rumo Drive
Refilwe
(Mondays to Fridays: 08:00 to 16:00)
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Cemeteries
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Cemeteries: Rayton
Coetzee street
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Applications at Rayton cashier point
Burial orders submitted by the undertaker
Costs: Adult: R1 139 normal coffin (casket: R1 193)
Costs: Child: R982 normal coffin (casket R1 036)
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Corner of Oakley and Montrose Streets, Rayton
Walk-in only
Johanah Tlou or Klaas Maleka
(Mondays to Fridays: 08:00 to 16:00)
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Cemeteries: Cullinan
Cnr of Rietbok Str and
R515 Road
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Applications at Rayton cashiers
Burial orders submitted by the undertaker
Costs: Adult: R1 139 normal coffin (casket: R1 193)
Costs: Child: R982 normal coffin (casket: R1 036)
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Corner of Oakley and Montrose Streets, Rayton
Walk-in only
Johanah Tlou or Klaas Maleka
(Mondays to Fridays: 08:00 to 16:00)
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Cemeteries: Refilwe
Cnr. Of Theepe and MJ Rumo Streets
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Applications at Rayton cashiers
Burial orders submitted by the undertaker
Costs: Adult: R902 normal coffin (casket: R956)
Costs: Child: R409 normal coffin (casket: R463)
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Corner of Oakley and Montrose Streets Rayton.
Walk-in only
Johanah Tlou or Klaas Maleka
(Mondays to Fridays: 08:00 to 16:00)
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Cemeteries: Onverwacht
Thabo Mbeki Street
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Applications at Rayton cashiers
Burial orders submitted by the undertaker
Costs: Adult: R902 normal coffin (casket: R956)
Costs: Child: R409 normal coffin (casket: R463)
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Corner of Oakley and Montrose Streets Rayton
Walk-in only
Johanah Tlou or Klaas Maleka
(Mondays to Fridays: 08:00 to 16:00)
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Clinics (City of Tshwane)
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Stanza Bopape
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Clinic facilities
HIV testing, TB tests, baby immunization, etc, health care at any clinic in the region
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Hector Peterson Street, Extension 8, Mamelodi East
(Mondays to Fridays: 07:00 to 16:00)
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Clinics (provincial)
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Rayton
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Clinic facilities
HIV testing, TB tests, baby immunization, etc, health care at any clinic in the region
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Corner of Oakley and Montrose Streets, Rayton (Mondays to Fridays: 07:00 to 16:00)
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Satellite clinics: Kameeldrift, Ubuntu, Onverwacht and Lethabong
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Clinic facilities
HIV testing, TB tests, baby immunization, etc, health care at any clinic in the region
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(Mondays to Fridays: 07:00 to 16:00)
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Libraries
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Roodeplaat Library
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Library services
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Roodeplaat, Plot 171 behind Kameeldrift Police Station
(Mondays to Fridays: 09:00 to 17:00)
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Refilwe Library
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Library services
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Corner of MJ Rumo Drive and Tswelopele Street, Refilwe (Mondays to Fridays: 09:00 to 17:00)
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Rayton Library
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Library services
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Corner of Oakley and Montrose Streets, Rayton (Mondays to Fridays: 09:00 to 17:00)
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Licensing services
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All applications/transactions require eye tests.
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Rayton Licensing Services
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1. Drivers licence renewal – certified copy of ID
Cost: R228
2. Temporary drivers licence –original ID
Cost: R72
Applicant must be present.
3. Public drivers licence – certified copy of ID, original ID, 2x ID photos
Cost: R324
4. Drivers licences appointment – certified copy of ID, copy of learners licence, original ID, original learners licence, 2x ID photos
5. Learners licence appointment – certified copy of ID, original ID
Cost: R108
Duplicate of learners licence: Affidavit and application form, 2x ID photos and certified copy of ID
6. Registration of motor vehicle: R156
7. Licensing of motor vehicle: Depends on the weight of the vehicle
8. Duplicate certificate of motor vehicle
Cost: R264
9. Deregistration of motor vehicle (licence disc of motor vehicle should be valid)
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Corner of Oakley and Montrose Streets, Rayton (Mondays to Fridays: 08:00 to 15:00)
Contact : 012 358 6998/6995
(for any enquiries regarding driver’s licence cards)
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Kameeldrift/Roodeplaat Licensing Services
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Vehicle licence renewals only
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Next to Kameeldrift Police Station and the Community Hall (Mondays to Fridays: 08:00 to 15:00)
Contact No: 012 819 1572
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Metro Police
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Road policing, crime prevention, by-law enforcement, client service centre, escorts, point duties
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Corner of Oakley and Montrose Streets, Rayton
24 hours
Main control room: 012 358 7095/6 - Pretoria
Region 5 client service Centre – 012 734 4120 / 012 358 5984
E-mail address: cscnokeng@tshwane.gov.za
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Sports facilities and recreation
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Onverwacht Sports Centre
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Netball court, tennis court,
soccer ground
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123 Thabo Mbeki Street, Onverwacht
Contact William Kutumela on
074 557 7324.
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Refilwe Stadium
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Braai, Sports events can be held and a gym is also available
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7793 MJ Rumo Drive
Contact: Mapule Matlala
012 800 1280/1279
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Cullinan Library
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Library, multipurpose sporting facility and indoor sports hall
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730 Essenhout Road, Cullinan
Contact Thabo Mnguni on
072 328 3769.
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Refilwe Community Hall
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Bookings for events, meetings, etc
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1168 Corner of Rumo and Masina Streets, Refilwe (Mondays to Fridays: 08:00 to 15:00)
Contact Sibusiso Sobahle on
072 011 1592.
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Rayton Community Hall
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Bookings for events, meetings, etc
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Corner of Oakley and Montrose Streets, Rayton ((Mondays to Fridays: 08:00 to 15:00)
Contact Frieda Vilakazi on
060 763 7646.
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Onverwacht Community Hall
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Bookings for events, meetings, recreation hall and hub services
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123 Thabo Mbeki Street, Onverwacht
Contact William Kutumela on
074 557 7324.
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Roodeplaat Community Hall
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Bookings for events, meetings, etc
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Plot 171 Kameeldrift (behind police station)
(Mondays to Fridays: 08:00 to 15:00)
Contact Esther Tutja on 012 819 1572
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Cullinan Library
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Bookings for events, meetings, etc
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730 Essenhout Road, Cullinan
Contact Thabo Mnguni on
072 328 3769.
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Derdepoort Recreational Resort /span>
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Braai, conference, swimming, mountain biking, Animal Farm and children playground.
Entrance Fee:
0-7 Years- R 11.00
8-12 Years – R18.00
Adults – R30.00
Pensioners – R19.00
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Baviaanspoort Road, Jan Niemand Park
Contact Stance Mothogoane on 012 800 1279/1280
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OTHER
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Emergencies:
Fire and Emergency Medical Services
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All fire and ambulance and Metro Police related emergencies
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Fire and ambulance : 012 358 7030 and 083 805 0506
Emergency control room: 012 358 6300
Metro Police: Main control room: 012 358 7095/6
Region 5 client service centre: 012 734 4120/012 3586983/4
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IEC office
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Election-related information
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Corner of Oakley and Montrose Streets, Rayton
Contact Nomsa Miya on 012 734 4017(08:30 to 13:00).
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Illegal connections: Water and electricity
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Electricity tampering fine: R650,51
Water tampering fine: R650,51
Cable removal fine: R2 619,72
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Report all illegal connections at the Customer care walk-in centre/Rayton/Refilwe
(Mondays to Fridays: 07:45 to 15:15)
Or call 012 358 9999 (24-hours)
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Indigent registration
(poorest of the poor)
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Documents bring along: Your identity documents and those of your spouse and your dependents. Proof of income or if you are unemployed, a sworn affidavit to that effect.
Your latest municipal account.
The birth certificate of your children and proof of school attendance (a school report or letter from the school).
Proof of your marital status (marriage certificate, divorce certificate, proof of customary union or living together, or a death certificate, as applicable)
Waiting period +/-3 months and re-evaluation every 2 years
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Community Hall, MJ Rumo Drive
Refilwe
Every Thursday from 08:00 - 16.00
Rayton offices, Corner of Oakley and Montrose Streets, Rayton
(Mondays – Wednesday from 8:00-16.00)
Contact number: 012 358 6976
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Meter Readings
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Customers can take their own electricity or water meter readings and provide the readings to Customer Care walk-in centres 5 days before the billing date
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Mail meter readings to meterrecords@tshwane.gov.za
Or fax: 012 359 6888 or bring in to the Customer care walk-in centre/Rayton/Refilwe
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Noise
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Reporting of any disturbing noise
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Health Services: 012 358 4656, (Mondays to Fridays 07:30 to 16:00)
or the Metro Police: 012 358 7095 or visit the Customer care walk-in centre/Rayton/Refilwe
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Potholes
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Report potholes
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Transport Services depot at MJ Rumo Drive, Mondays to Fridays: 07:20 to 16:00 or at the Customer care walk-in centre/Rayton/Refilwe
or e-mail to Pothole@Tshwane.gov.za
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Power failures
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Reporting of power failures
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Report by sending an SMS: Type “power" and your account number to 082 612 0333 or call 012 339 9111 or 012 358 9999 (24 hours) or email: customercare@tshwane.gov.za or visit the Customer care walk-in centre/Rayton/Refilwe
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Pre-paid electricity sales
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Buying of pre-paid electricity.
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Prepaid electricity can be bought at the Spar in Cullinan, the Engen Garage in Rayton and the Cashier at Rayton Offices (corner of Oakley and Montrose streets)
Cashier at Refilwe office (MJ Rumo Drive) Office hours
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Rates: Pensioner rebates/Assessment rates application for pensioners.
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Documents needed: Identity document.
Proof of income and 3 months bank statements.
If there is any income for which there is no receipt, e.g. rent, SASSA or money received from children, an affidavit to this effect must be made and attached to application.
If the applicant was declared medically unfit, a medical report as confirmation must be handed in with the application form.
If the applicant is not the registered owner of the property, but pays the assessment rates account, an affidavit must be submitted.
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Customer care walk-in centre/Rayton/Refilwe
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Refuse removal/waste applications
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All refuse-related requests and enquiries or complaints/waste application
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Customer care Walk-in Centres in Rayton/Refilwe (Mondays to Fridays: 07:45 to 15:15)
Martha Magubane: 012 358 6972
(Mondays to Fridays 7:30 to 16:00)
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Sewerage and storm water complaints after hours
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To report after hours sewage/storm water complaints
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080 000 4135 or
012 358 9999
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Street lights (faulty)
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Report faulty street lights or request for new street lights.
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Streetlights@tshwane.gov.za or call 080 1111 556/012 358 999 or visit the Customer Care Walk-in Centre in Rayton/Refilwe
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Traffic lights
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Reporting of traffic lights or traffic signs that are out of order or missing
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trafficsignalfaults@tshwane.gov.za or visit the Customer care walk-in centre/Rayton/Refilwe
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Transport services depot in Refilwe
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All road and transport-related enquiries, requests or complaints, eg potholes, maintenance of roads
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MJ Rumo Drive
Office hours: (Mondays to Fridays: 07:30 to 16:00) or at the Customer care walk-in centre/Rayton/Refilwe
or e-mail to Pothole@Tshwane.gov.za
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Water problems/sewerage and storm water
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Reporting of any water related problems, including sewage and storm water complaints.
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Customer care walk-in centre/Rayton/Refilwe
(Mondays to Fridays: 07:45 to 15:15)
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