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012 358 9999 customercare@tshwane.gov.za

Region 5

REGIONAL EXECUTIVE DIRECTOR: Frederick R. Lekwane

Physical Address:  Room L39107, Corner Oakley and Montrose, Rayton

Tel: 012 734 6005

Email Address:

CUSTOMER CARE WALK –IN CENTRES IN THE REGION

Walk-in Centre

Physical Address

Rayton

Roodeplaat

Cullinan

Spar Shopping Complex

Roodeplaat

Community Hall Center BEHIND Kameeldrift Police station


REGIONAL SERVICE DELIVERY APPROACH

The City of Tshwane's approved macro structure has led to the re-engineering of the Municipality to better perform its functions as a developmental local government.

A noticeable character of the new institutional arrangements is the introduction of the regional services model which aims to bring government and services closer to the people and improve service delivery.

REGIONAL INFORMATION

Locality

Region 5 consists of the bulk of the former Nokeng Tsa Taemane Local Municipality, with the inclusion of a small area from the former Kungwini area in the south, and the exception a north western portion, that currently forms part of the newly formed Region 2.

The region is bordered by the Magaliesberg Mountain range and the N1 to the west and the N4 freeway to the south. Region borders on Mpumalanga to the east and Limpopo to the north.  The newly formed region 2 is bound on region 5's western border, region 6 on the southern border and region 7 on the south eastern corner.

The region can be reached through N1 freeway which links it from the south to Centurion, Midrand and Johannesburg further south and Polokwane to the North.  The N4 freeway entering through the east of the City to the region, gives access to Mpumalanga.

The N4 forms a dominant central mobility spine within the region; accessible from a regional point of view it is served by both north-south and east-west first order roads linking it to the rest of Gauteng and the broader region.

 

AREA

Region 5 is in extent 1 555 km² (one thousand five hundred and fifty five square kilometres). This is the region with the largest geographical area.

DEMOGRAPHIC OVERVIEW

Region 5 had a population of about 90 898 people according to 2011 Census.

POPULATION SIZE AND COMPOSITION

Only 14.2% people are economically active in the Region. The issue of youth unemployment is of great concern and must be addressed.

High

Medium

Low

Total

5892

20309

61763

87964

Source: Review of the Strategic Road Network for Gauteng 2010

The rural population is approximately 15 000 people, and this figure excludes people living in informal settlements.  The largest concentration of people in the rural areas is in the south western quadrant, close to Roodeplaat Dam where a population density of 1,6 persons/ha is indicated.

dewllingsregion5.png

In terms of income groups 39 % can be regarded as within the Low income group (monthly household income of less than R2000 rand a month).

REGIONAL CHARACTERISTICS

Region 5 includes various communities with different needs and requirements. The spatial fabric ranges from urban areas such as Rayton, Cullinan and Refilwe, Sable Hills, Pebble Rock and  rural residential areas such as the Roodeplaat Area, Onverwacht, agricultural land, conservancies, and areas having tourism potential.

The area's diversity, one of its strengths, contributes to its unique character. (IDP 2006/2007).

The region's relative isolation from the pressures of urbanisation, that are evident in the sub-region, provides for the area's tourism potential. The area is close enough to be accessible, but far enough to provide for a sense of isolation and adventure. The area offers significant recreation, heritage and conservation assets.


The southern boundary of the region experiences great development pressure especially in the Kameeldrift and Derdepoort area.

REGIONAL PROFILE

Region 5 has 3 Wards (Ward 89, 99 and 100) in Eersterus, Derdepoort , Cullinan, Rayton and Refilwe.

Region 5 Councillors

Ward                                                     Councillor           

87                                                           Cllr Jan Boshoff

99                                                           Cllr Thabetse Matshela

100                                                         Cllr Christopher Mahlatse​


CAPEX EXPENDITURE FOR THE 2012/13 FINANCIAL YEAR  

For the 2012/13 Financial Year, the City of Tshwane spent its Capex budget allocated to Region 5 on the following service delivery projects:


Department

Project

Expenditure

Ward

Water and Sanitation

Water Supply To Agric Holdings

R499,823

100

Water and Sanitation

 

Lengthening Of Network & Supply Pipes

R3 999 796

100

Emergency Services

Upgrading Fire House Rayton

R492 435. 43

100

Agriculture and Environmental Management

Fencing off Spruit Areas

R5 913 249

87

TOTAL

 

R9574 624.43

 


PROJECTS RECENTLY COMPLETED AND PROJECTS CURRENTLY UNDERWAY

Total nr of Projects

Nr of projects that achieved planned milestones

Ward

Project status

1

Onverwhacht

1 Highmast light 40m

100

Project completed waiting for handover

1

Dewagensdrift

1 Highmast light 40m

99

Project completed waiting handover

1

Lethabong

1 Highmast light 40m

100

Project completed waiting for handover

1

Kameeldrift

1 Highmast light 25m

87

Project completed waiting for handover

1

Refilwe Leisure Park

100

Project 80% complete

1

Replacement     of worn out asbestos pipes

100

Project completed in  December 2012

1

Library Park in Cullinan

100

Earth works complete except for cable relocation. Cancellation of building tender submitted to SCM due budget shortfall.

NEW PROJECTS

PROJECT NAME

PROJECT DISCRIPTION

Budget

Ward No

Refilwe Hostel

Hostel upgrading/ refurbishment Social and rental housing                 Tshwane

7500

100

Upgrades and additions to Rayton Clinic

Additional consulting rooms needed

 

1, 250

100

Public lighting

Installation of streetlights and high mast lights

 

Not yet identified

Human Settlement and Housing

Formalization of informal settlements (In Situ) upgrading and relocations

Not yet     determined / planned

87, 99 &100

ACHIEVEMENTS RECORDED BY REGION 5 FOR THE 2012/2013 FINANCIAL YEAR

Total nr of Projects

Nr of projects that achieved planned milestones

Benefiting ward

Nr of projects that did not achieve planned milestones

1

R 515  with 101 streetlights (R515 north of fourways)

99

Project completed waiting  handover

1

MJ Rumo with 37 street lights

99

 

Project completed waiting handover

1

Tswelopele with 33 streetlights

100

Project completed waiting  handover

1

Railway street with 16 streetlights(R513 west of fourways)

100

Project completed waiting handover

1

R 515  with 56 streetlights (R515 south of fourways)

99

Project completed waiting handover

1

R156 Rayton to Cullinan 20 streetlights

100

Project completed waiting handover

1

R 513 WITH 48 streetlights (R513 east of fourways)

99

Project completed waiting  handover


Health, Social Development & SRAC

  •  All 4 libraries in Region 5 provide internet access for users.
  • Roodeplaat Library partially ready for handing over to the City by the Provincial government.
  • Cullinan Library Park construction is currently on course to be completed by end of January 2014

Urban Management

  • Roll-out of the replacement of 85L bins with 240L bins.
  • Delivery of refuse bags to informal settlements throughout the Region as well as the distribution of skip bins to strategic locations in both formal and informal settlements .
  • Waste collection and removal from informal settlements.
  • Collection of illegal dumping throughout the Region.
  • Waste collection, grass cutting and horticultural activities,
  • refurbishment and digging of cemeteries throughout the region.
  • The process of formalising the informal settlements according to the priority list is underway.
  • Relocation of Machaka informal settlement to plot: Die Oog van Boukenhoutskloof 288 JR part of which is Refilwe Manor with 2000 stands for formalization.
  • Through the Tsosoloso programme the Refilwe business nodal complex is under construction and about 95% complete.


TRANSPORT & INFRASTRUCTURE SERVICES

  • The re-surfacing and upgrading of the tarred roads in and around Cullinan, Refilwe and Rayton has been achieved.
  • Road markings and maintenance of the road is currently being implemented and is a continuous         process (repairing of roads and fixing of potholes).

ENERGY & ELECTRICITY

  • Installation of 16 streetlight poles on Hospital (R513) road from Shell Garage (R513 and R515 intersection) towards Cullinan achieved.
  • Installation of 33 streetlight poles on Tswelopele Drive in Refilwe on the east site of the road has been achieved.
  • Installation of 37 streetlight poles on MJ Rumo to extend the existing (North West wards) has been achieved.
  • The electrification of street lights between Cullinan and Refilwe is the greatest achievement ever since the proclamation of Refilwe township 35 years ago

WATER & SANITATION

The Refilwe water treatment project is completed and the maintenance thereof is on-going.

The replacement of the old asbestos underground water and sewage pipes between Cullinan and Rayton has been completed.

The Refilwe water treatment project is completed and the maintenance thereof is on-going.

Water purification in certain parts of the Region e.g. Onverwhacht is conducted bi-monthly to deal with water contamination challenges.

REGIONAL CHALLENGES

Challenge

Mitigation

Illegal dumping of waste material by industries, private enterprises and some community members

Comprehensive Illegal Dumping Program for the Region (Region is implementing urban Waste Management cleansing programme through VAT Alles EPWP initiative). Prosecution and arrest of perpetrators and removal of dumps to prevent spread of disease and environmental degradation

By-Law Enforcement

Establishment of an Integrated Regional By-Law Enforcement Task Team (Awareness and Enforcement)

Linking of operational projects to the indigent register to facilitate job creation

Indigent register to be used for job creation to ensure reduction of registered Regional Indigents.

Misuse and vandalization of municipal facilities like cemeteries waste disposal facilities etc. by community members

The Central Department to ensure that  security contracts are in place to provide security

Lack of relevant machinery/equipments in Regional cemeteries to dig graves

Procure necessary equipment and employ more staff to carry out the function.

Low water pressure

Engage Emergency Services and Infrastructure Services in central Department

Water contamination in certain areas e.g. Onverwhacht Ward 100

Water Surveys to be conducted bi-monthly

Illegal Electricity connections which overload the infrastructure

Regular rip exercise will be conducted and law enforcement implemented to curb illegal connections​

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City of Tshwane

Igniting excellence in Region 5

Your A to Z guide on interacting with Region 5

Region 5 offers the following services:

Customer interaction point or facility

Service

Address, customer hours and contact information

Customer care walk-in centre services

Customer care walk-in centre: Rayton

Face-to-face interaction only: First point of contact for all City of Tshwane-related information or requests This includes billing queries, readings, faulty meters, leakages, potholes and related requests, power failures, arrangements to pay off debt, rates queries (clearance certificates, journals, name changes, refunds) and waste applications.

Ground Floor, corner of Oakley and Montrose Streets, Rayton (Mondays to Fridays: 07:45 to 15:15)

Customer care walk-in centre: Refilwe

Face-to-face interaction only: First point of contact for all City of Tshwane-related information or requests

This includes billing queries, readings, faulty meters, leakages, potholes and related requests, power failures, arrangements to pay off debt

MJ Rumo Drive, Refilwe

(Mondays to Fridays: 07:45 to 15:15)

Building plans

Chris Hani Building

Handing in of building plans, as well as building plan-related queries

Ground Floor, Chris Hani Flats, outside Cullinan on the R53 Building inspectors: (Mondays to Thursdays: 08:00 to 10:00) Building plans administration: (Mondays to Thursdays: 08:00 to 13:00) No public on Fridays

Cashier/pay points

Kameeldrift cashiers

Account payments

Next to Kameeldrift Police Station (Mondays to Fridays: 08:00 to 15:00)

Rayton cashiers

Account payments (prepaid electricity can also be bought at these cashiers)

Corner of Oakley and Montrose Streets, Rayton (Mondays to Fridays: 08:00 to 16:00)

Refilwe cashiers

Account payments (prepaid electricity can also be bought at these cashiers

MJ Rumo Drive Refilwe (Mondays to Fridays: 08:00 to 16:00)

Cemeteries

Cemeteries: Rayton Coetzee street

Applications at Rayton cashier point Burial orders submitted by the undertaker Costs: Adult: R1 139 normal coffin (casket: R1 193) Costs: Child: R982 normal coffin (casket R1 036)

Corner of Oakley and Montrose Streets, Rayton Walk-in only

Johanah Tlou or Klaas Maleka (Mondays to Fridays: 08:00 to 16:00)

Cemeteries: Cullinan

Cnr of Rietbok Str and

R515 Road

Applications at Rayton cashiers Burial orders submitted by the undertaker Costs: Adult: R1 139 normal coffin (casket: R1 193) Costs: Child: R982 normal coffin (casket: R1 036)

Corner of Oakley and Montrose Streets, Rayton Walk-in only

Johanah Tlou or Klaas Maleka (Mondays to Fridays: 08:00 to 16:00)

Cemeteries: Refilwe Cnr. Of Theepe and MJ Rumo Streets

Applications at Rayton cashiers Burial orders submitted by the undertaker Costs: Adult: R902 normal coffin (casket: R956) Costs: Child: R409 normal coffin (casket: R463)

Corner of Oakley and Montrose Streets Rayton. Walk-in only Johanah Tlou or Klaas Maleka (Mondays to Fridays: 08:00 to 16:00)

Cemeteries: Onverwacht Thabo Mbeki Street

Applications at Rayton cashiers Burial orders submitted by the undertaker Costs: Adult: R902 normal coffin (casket: R956) Costs: Child: R409 normal coffin (casket: R463)

Corner of Oakley and Montrose Streets Rayton Walk-in only Johanah Tlou or Klaas Maleka (Mondays to Fridays: 08:00 to 16:00)

Clinics (City of Tshwane)

Stanza Bopape

Clinic facilities HIV testing, TB tests, baby immunization, etc, health care at any clinic in the region

Hector Peterson Street, Extension 8, Mamelodi East (Mondays to Fridays: 07:00 to 16:00)

Clinics (provincial)

Rayton

Clinic facilities HIV testing, TB tests, baby immunization, etc, health care at any clinic in the region

Corner of Oakley and Montrose Streets, Rayton (Mondays to Fridays: 07:00 to 16:00)

Satellite clinics: Kameeldrift, Ubuntu, Onverwacht and Lethabong

Clinic facilities HIV testing, TB tests, baby immunization, etc, health care at any clinic in the region

(Mondays to Fridays: 07:00 to 16:00)

Libraries

Roodeplaat Library

Library services

Roodeplaat, Plot 171 behind Kameeldrift Police Station (Mondays to Fridays: 09:00 to 17:00)

Refilwe Library

Library services

Corner of MJ Rumo Drive and Tswelopele Street, Refilwe (Mondays to Fridays: 09:00 to 17:00)

Rayton Library

Library services

Corner of Oakley and Montrose Streets, Rayton (Mondays to Fridays: 09:00 to 17:00)

Licensing services

All applications/transactions require eye tests.

Rayton Licensing Services

1. Drivers licence renewal – certified copy of ID Cost: R228 2. Temporary drivers licence –original ID Cost: R72 Applicant must be present. 3. Public drivers licence – certified copy of ID, original ID, 2x ID photos Cost: R324 4. Drivers licences appointment – certified copy of ID, copy of learners licence, original ID, original learners licence, 2x ID photos 5. Learners licence appointment – certified copy of ID, original ID Cost: R108 Duplicate of learners licence: Affidavit and application form, 2x ID photos and certified copy of ID 6. Registration of motor vehicle: R156 7. Licensing of motor vehicle: Depends on the weight of the vehicle 8. Duplicate certificate of motor vehicle Cost: R264 9. Deregistration of motor vehicle (licence disc of motor vehicle should be valid)

Corner of Oakley and Montrose Streets, Rayton (Mondays to Fridays: 08:00 to 15:00) Contact : 012 358 6998/6995 (for any enquiries regarding driver’s licence cards)

Kameeldrift/Roodeplaat Licensing Services

Vehicle licence renewals only

Next to Kameeldrift Police Station and the Community Hall (Mondays to Fridays: 08:00 to 15:00) Contact No: 012 819 1572

Metro Police

Road policing, crime prevention, by-law enforcement, client service centre, escorts, point duties

Corner of Oakley and Montrose Streets, Rayton 24 hours Main control room: 012 358 7095/6 - Pretoria Region 5 client service Centre – 012 734 4120 / 012 358 5984 E-mail address: cscnokeng@tshwane.gov.za

Sports facilities and recreation

Onverwacht Sports Centre

Netball court, tennis court, soccer ground

123 Thabo Mbeki Street, Onverwacht Contact William Kutumela on 074 557 7324.

Refilwe Stadium

Braai, Sports events can be held and a gym is also available

7793 MJ Rumo Drive Contact: Mapule Matlala 012 800 1280/1279

Cullinan Library

Library, multipurpose sporting facility and indoor sports hall

730 Essenhout Road, Cullinan Contact Thabo Mnguni on 072 328 3769.

Refilwe Community Hall

Bookings for events, meetings, etc

1168 Corner of Rumo and Masina Streets, Refilwe (Mondays to Fridays: 08:00 to 15:00) Contact Sibusiso Sobahle on 072 011 1592.

Rayton Community Hall

Bookings for events, meetings, etc

Corner of Oakley and Montrose Streets, Rayton ((Mondays to Fridays: 08:00 to 15:00) Contact Frieda Vilakazi on 060 763 7646.

Onverwacht Community Hall

Bookings for events, meetings, recreation hall and hub services

123 Thabo Mbeki Street, Onverwacht Contact William Kutumela on 074 557 7324.

Roodeplaat Community Hall

Bookings for events, meetings, etc

Plot 171 Kameeldrift (behind police station) (Mondays to Fridays: 08:00 to 15:00) Contact Esther Tutja on 012 819 1572

Cullinan Library

Bookings for events, meetings, etc

730 Essenhout Road, Cullinan Contact Thabo Mnguni on 072 328 3769.

Derdepoort Recreational Resort /span>

Braai, conference, swimming, mountain biking, Animal Farm and children playground. Entrance Fee: 0-7 Years- R 11.00 8-12 Years – R18.00 Adults – R30.00 Pensioners – R19.00

Baviaanspoort Road, Jan Niemand Park Contact Stance Mothogoane on 012 800 1279/1280

OTHER

Emergencies: Fire and Emergency Medical Services

All fire and ambulance and Metro Police related emergencies

Fire and ambulance : 012 358 7030 and 083 805 0506 Emergency control room: 012 358 6300 Metro Police: Main control room: 012 358 7095/6 Region 5 client service centre: 012 734 4120/012 3586983/4

IEC office

Election-related information

Corner of Oakley and Montrose Streets, Rayton Contact Nomsa Miya on 012 734 4017(08:30 to 13:00).

Illegal connections: Water and electricity

Electricity tampering fine: R650,51 Water tampering fine: R650,51 Cable removal fine: R2 619,72

Report all illegal connections at the Customer care walk-in centre/Rayton/Refilwe (Mondays to Fridays: 07:45 to 15:15) Or call 012 358 9999 (24-hours)

Indigent registration (poorest of the poor)

Documents bring along: Your identity documents and those of your spouse and your dependents. Proof of income or if you are unemployed, a sworn affidavit to that effect. Your latest municipal account. The birth certificate of your children and proof of school attendance (a school report or letter from the school). Proof of your marital status (marriage certificate, divorce certificate, proof of customary union or living together, or a death certificate, as applicable) Waiting period +/-3 months and re-evaluation every 2 years

Community Hall, MJ Rumo Drive Refilwe Every Thursday from 08:00 - 16.00 Rayton offices, Corner of Oakley and Montrose Streets, Rayton (Mondays – Wednesday from 8:00-16.00) Contact number: 012 358 6976

Meter Readings

Customers can take their own electricity or water meter readings and provide the readings to Customer Care walk-in centres 5 days before the billing date

Mail meter readings to meterrecords@tshwane.gov.za Or fax: 012 359 6888 or bring in to the Customer care walk-in centre/Rayton/Refilwe

Noise

Reporting of any disturbing noise

Health Services: 012 358 4656, (Mondays to Fridays 07:30 to 16:00) or the Metro Police: 012 358 7095 or visit the Customer care walk-in centre/Rayton/Refilwe

Potholes

Report potholes

Transport Services depot at MJ Rumo Drive, Mondays to Fridays: 07:20 to 16:00 or at the Customer care walk-in centre/Rayton/Refilwe or e-mail to Pothole@Tshwane.gov.za

Power failures

Reporting of power failures

Report by sending an SMS: Type “power" and your account number to 082 612 0333 or call 012 339 9111 or 012 358 9999 (24 hours) or email: customercare@tshwane.gov.za or visit the Customer care walk-in centre/Rayton/Refilwe

Pre-paid electricity sales

Buying of pre-paid electricity.

Prepaid electricity can be bought at the Spar in Cullinan, the Engen Garage in Rayton and the Cashier at Rayton Offices (corner of Oakley and Montrose streets) Cashier at Refilwe office (MJ Rumo Drive) Office hours

Rates: Pensioner rebates/Assessment rates application for pensioners.

Documents needed: Identity document. Proof of income and 3 months bank statements. If there is any income for which there is no receipt, e.g. rent, SASSA or money received from children, an affidavit to this effect must be made and attached to application. If the applicant was declared medically unfit, a medical report as confirmation must be handed in with the application form. If the applicant is not the registered owner of the property, but pays the assessment rates account, an affidavit must be submitted.

Customer care walk-in centre/Rayton/Refilwe

Refuse removal/waste applications

All refuse-related requests and enquiries or complaints/waste application

Customer care Walk-in Centres in Rayton/Refilwe (Mondays to Fridays: 07:45 to 15:15) Martha Magubane: 012 358 6972 (Mondays to Fridays 7:30 to 16:00)

Sewerage and storm water complaints after hours

To report after hours sewage/storm water complaints

080 000 4135 or 012 358 9999

Street lights (faulty)

Report faulty street lights or request for new street lights.

Streetlights@tshwane.gov.za or call 080 1111 556/012 358 999 or visit the Customer Care Walk-in Centre in Rayton/Refilwe

Traffic lights

Reporting of traffic lights or traffic signs that are out of order or missing

trafficsignalfaults@tshwane.gov.za or visit the Customer care walk-in centre/Rayton/Refilwe

Transport services depot in Refilwe

All road and transport-related enquiries, requests or complaints, eg potholes, maintenance of roads

MJ Rumo Drive Office hours: (Mondays to Fridays: 07:30 to 16:00) or at the Customer care walk-in centre/Rayton/Refilwe or e-mail to Pothole@Tshwane.gov.za

Water problems/sewerage and storm water

Reporting of any water related problems, including sewage and storm water complaints.

Customer care walk-in centre/Rayton/Refilwe (Mondays to Fridays: 07:45 to 15:15) ​
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