REGIONAL EXECUTIVE DIRECTOR : Nava Pillay

Physical address: 16 Dale Avenue, Karen Park, Akasia

Tel: 012 358 9142/012 358 8817

Email address: Navapi@tshwane.gov.za

CUSTOMER CARE WALK–IN CENTRES IN THE REGION​

PERFORMANCE INFORMATION FOR CUSTOMER CARE CENTRES, JULY 2012 TO MAY 2013

A total of 87 866 contacts occurred at customer walk-in centres

• 91% of reported cases were immediately resolved.  
• Only 9% of reported complaints were referred for further attention.
• A total of 1 650 written complaints were received from residents, of which 1 565 were resolved. 

REGIONAL SERVICE DELIVERY APPROACH

The City of Tshwane's approved macro structure has led to the re-engineering of the Municipality to better perform its functions as a developmental local government.

A noticeable feature of the new institutional arrangement is the introduction of the regional services model, which aims to bring government and services closer to the people and improve service delivery. 

REGIONAL INFORMATION

LOCALITY

Region 6 is bordered by the Magaliesberg Mountain range to the north and the N1 freeway to the west and Ekhuruleni Local Municipality to the South.

The Region includes large parts of the former Kungwini and Nokeng Tae Tsamane regions.

• The N4 freeway which links the City of Tshwane with Mpumalanga Province and runs east-west through the region. 
• The N1 freeway which runs on the western side of the region and links the City of Tshwane with the Limpopo Province in the north and Johannesburg, Bloemfontein and Cape Town towards the south
  
• The R21 freeway along the western boundary of the region which links the City with the Ekurhuleni Municipality and the OR Tambo International Airport.The region clearly enjoys a high level of accessibility.

AREA

The region is 885 km² in extend.

Demographic

Region 6 had a population of about 605554 people according to the 2011 Census.

In terms of income groups 48 % can be regarded as within the Low income group (monthly household income of less than R 2000.00 a month).

​

Region 6 has an unemployment figure of about 20.5 % which is below the national average of 25%

REGIONAL CHARACTERISTICS

The main characteristics of Region 6 are discussed below:

• The south-eastern section of this region has the highest income per capita and could be considered the fuel injection of the city.
• However, there is also a huge concentration of people in the north east quadrant, representing low and no- income groups.
• It is the region with the greatest development pressure.
• Decentralised nodes accommodate a wide range of urban facilities.
• The region is popular in terms of retail as well as office functions as many of the higher category retail and office functions of the City have relocated to this region over the past few years.  Further to this is also the second most important industrialised area in Tshwane situated in Silverton/ Silvertondale/ Waltloo/ Bellevue- area.
• Suburban areas are mostly low density in nature and the region accommodates a number of Golf and Life Style Estates such as Woodhill, The Hills and Silver lakes. However, there is also a high density area to the north of the region with large areas planned for RDP type development and informal settlements invaded the land before construction of services took place. 
• The east-west transportation linkages between nodes are saturated during peak hours.
• The historical radial linkages to the CBD are prominent.
• There is a high dependency on private motor vehicles, from the southern section of the region, placing an impossible demand on the road infrastructure.  Further to this is a high rail related dependency of the north eastern quadrant to the City Centre.  No south connection is possible.
• There are also an unusually high dependency on bus travel through the area from the far outlying rural areas e.g. Moutse and Moloto.
• The Bronberg and the Magaliesberg Mountain range is a major environmental feature running east to west in the northern part of the region. It provides limited thoroughfare, with only two major crossing points.
  
• The Moreleta Spruit and its tributaries cover virtually the entire area to the south of the Bronberg, contributing to the well-defined regional open space system of the southern part of the region.
• Further to the south of the region is the Rietvlei Dam and Nature reserve which is one of the larger open space assets of the City.
• The region contains a number of strategic land uses including the CSIR, South African National Intelligence Service and the Menlyn Park Retail Node which has a metropolitan function in terms of facilities.
  
• The Hatherley landfill site has a metropolitan function in terms of its Strategic nature and size.  No other sites are known for future development in the Metro as yet.
  
• The region contains three large private hospitals as well as the Pretoria East Cemetery
  
• Almost all the developable land within the southern section of the Region has been developed and the uncontrolled development in the old Kungwini area places a burden on the existing saturated road infrastructure
  
• The north-eastern section of the region accommodates mostly low-income communities and industrial land uses.
  
• The middle and south-western section of the region accommodates medium to high-income areas with large institutional uses.
  
• The northern section of the region includes a number of strategically located undeveloped areas in terms of accessibility and infrastructure which offer significant development potential

​STRUCTURING ELEMENTS

The main structuring elements of the region include:

• The N1 and N4 Freeways facilitating north-south and east-west regional linkages with the rest of the country.
• The secondary (mobility) roads including Lynnwood Road, Atterbury Road, Garsfontein Road, radiating from the CBD through the region and Solomon Mahlangu Drive (Hans Strydom) linking the three roads with the N1 in the south and N4 in the north.
• The Bronberg Mountain limits road linkage with the northern section of the region to only two major crossing points.
• The Moreleta Spruit and its tributaries covering the entire area forming an interlinked regional open space network.
• The Rietvlei Nature Area limiting southward expansion of the region.
• The Urban Edge roughly following the municipal boundaries and currently under pressure due to limited expansion possibilities.
• The low density rural residential estate – Mooikloof – limits expansion in a south-eastern direction.
• The Menlyn retail node and Silverton/Waltloo Industrial node within the region plays a further important structuring role in terms of economic development and regional accessibility.
• Pretoria Road and Stormvoël/Tsamaya Roads are parallel to the N4.
• Large industrial and vacant land parcels divide the mainly low-income in the north east and the higher income areas to the south.
• A railway line runs east-west through the region with industrial and residential uses following this line, and a north- south line linking with the huge freight facility near Babsfontein to the south east of the region.
   
• The Magaliesberg forms the northern boundary of the region and limits access to the areas north of the mountain.
• Micheal Brink (Nico Smith)/Stormvoël/Tsamaya Roads provides east-west linkage between the north eastern part of the region and the CBD.
• Linkage between the north-eastern part of the metro and the CBD is very poor and obstructed by the mountain range.

CAPEX EXPENDITURE FOR 2012/13

In the 2012/13 financial year, the City of Tshwane spent its capex budget for Region 6 on the following service delivery projects:

PROJECT NAME	EXPENDITURE ​(R)	WARD
712497: Green Buildings Programme – Rietvlei Ablution Facility	1 699 327	91
712092: 240 Litre Containers	6 531 608	Various wards
712093: 1 000 Litre Containers	2 631 105	Various wards
712793: Marketing & Trading Stalls – Mamelodi	1 487 066	38
710102: Stanza Bopape Library (005)	3 186 603	16
710692: Upgrading of HM Pitje Stadium (010)	443 360	67
710692: Upgrading of HM Pitje Stadium (005)	846 569	67
711439: Solomon Mahlangu Freedom Square	1 962 739	67
710007: Upgrading of Sewers in Mamelodi	0	23, 28, 93
710024: Upgrading of  Networks where Diffs Exist	745 561	43
710026: Replace Worn-out Network Pipes	8 981 057	10, 43
710411F: Extension of Baviaanspoort WWTW (COT)	12 119 263	6, 10, 15, 16, 17, 18, 23, 28, 38, 40, 67, 85, 86, 91, 93, 97, 101
710411F: Extension of Baviaanspoort WWTW (USDG)	10 499 800	6, 10, 15, 16, 17,18, 23, 28, 38, 40, 67, 85, 86, 91, 93, 97,101
710878V: Standpipes Phomolong	3 000 000	40
710878V: Standpipes Phomolong	2 766 502	40
711335C: Redundant Bulk Pipeline Infra	0	40, 41, 43
711335K: Mamelodi Feeder Main	21 701 706	40
711345: Garsfontein Pipe Reinforcement	928 748	44, 45, 46
711921A: Purification Plant Upgrade Rietvlei	6 018 604	45, 46, 47
712121C: Moreletaspruit Outflow	24 710 102	41, 43, 44, 45, 46, 47
712534B: Garsfontein Reservoir	0	40, 41, 43, 44, 46, 47
712534D: Mooikloof Reservoir	0	91
712534U: Grootfontein Water Tower	0	91

CAPEX BUDGET, 2013/14

For the 2013/14 financial year, the City of Tshwane plans to spend its capex for Region 6 on the following service delivery projects:

 

DEPARTMENT	PROJECT	BUDGET (R)	BENEFITTING WARD(S)
Emergency Services	Capital funded from operating budget	3 000 000	43
Environmental Management	Green Buildings Programme	1 900 000	91
​	Kleinzonderhout Sustainable Agricultural Village	5 000 000	17
Health and Social Development	Upgrading of Clinic Dispensaries	2 000 000	48
Parks	Two Parks per Ward Programme	Citywide budget	Citywide

CROSS-CUTTING CAPEX BUDGET, 2013/14

Regional overview (Soshanguve South)

DEPARTMENT	CROSS-CUTTING PROJECT	BUDGET (R)	WARDS
Service Infrastructure	Upgrading of sewers in Mamelodi	2 000 000	6, 23, 40, 86
​	Moreletaspruit: Outfall sewer	30 000 000	41, 43, 44, 45, 46, 47
​	Baviaanspoort – upgrade of WWTW	1 300 000	6
​	Simon Vermooten – installation of bulk pipe to Swartberg in Eersterust	1 800 000	41,43
​	Silverlakes: Outfall sewer	10 000 000	101
​	Grootfontein water tower	500 000	91
Transport	Real Rover Road to Serapeng Road	15 000 000	5, 18, 23, 40
​	Stormwater drainage, Mahube Valley	1 000 000	10, 17
​	Doubling of Simon Vermooten	150,000,000	6, 10, 15, 16, 17, 18,23, 28, 38, 40, 41, 43, 44, 46, 67
​	Flooding backlogs: Mamelodi, Eersterust and Pretoria eastern area	11 000 000	6, 10, 15, 16, 17, 18, 23, 28, 38, 40, 67, 97
Transport	Collector road backlogs: Mamelodi	48 000 000	86
	Nellmapius transport facilities	3 000 000	15
​	Major stormwater system, Mamelodi X 8	10 000 000	17
Housing	Housing, relocation projects	Citywide	Citywide
Energy and Electricity – electrification of informal settlements	Mamelodi Phase 1 – 1 500 connections	7 500 000	16, 97
​	Mamelodi Phases 2 and 3 – 2 300 connections	11 500 000	17
​	Mamelodi Phase 4 – 570 connections	2 850 000	17
​	Mamelodi X 11 – 1 500 connections	7 500 000	10, 93
​	Phomolong – 1 000 connections	5 000 000	40
Energy and Electricity – street lights	Installation of street lights in Mamelodi	1 022 000	15, 16, 17
​	Installation of street lights in Moreleta Park	532 000	47
​	Installation of high-mast lights in Mamelodi	500 000	10
​	High-mast lights – Nellmapius	220 000
​	Street lights – Shere Holdings	700 000	101

ACHIEVEMENTS RECORDED BY REGION 1, 2012/13

• Electricity and water reconnections (credit control actions)
• Handling of rates accounts on behalf of customers and sending them to the rates back office
• Arrangement for overdue accounts at our centres
• Direct reporting of water leakages on the EasyTask system
• Direct reporting of power failures and street lights on Powermap system
• Unblocking prepaid cards directly on Suprima system
• Increase of debit order limits for customers on SAP system

Energy and Electricity

• Weekly removal of illegal connections
• Attending to and resolving power failures
• Weekly street light scouting
 EFA projects completed

1	Nellmapius X 4 ​​ ​​ ​​ ​​ ​ ​ ​ ​ ​ ​ ​​​​ ​ ​ ​ ​​​​​​​​	Tx 1 Dumelago/Emela
1		Tx 2 Dumelago/Ngaka
1		Tx 3 Katego/Sebaka
1		Tx 4  Gontse/Kamogelo
1		Tx 5 Direlago/Kamogelo
1		Tx 6 Dirlago/Ngwedi
1		Tx 07 Tokelo/Modiro
1		Tx 08 Eletsega/Toejuig
1		Tx 09 Serumola/Serumola
1		Tx 10 Lokile/Tsebiso
1		Tx 11 Morongwa/Dimakatso
1		Tx 12 Dimakatso/Malebo
1		Tx 13 Vergewe/Dimakatso
1		Tx 14 Phedisana/Dimakatso
1		Tx 15 Mokwadi/Phedisana
1		Tx 16 Odirile/Mokwad
1		Tx 17 Rapelang/Mokwad

Energy and Electricity upgrades

Jan Niemand Park	​	MS Stegmann/Jan Coetzee
Murrayfield	​	MS Grace/Trevor
Murrayfield	​	ODS Shurley/Victor
Moregloed	​	Tx Kuskoraal
Mamelodi	​	MS LB12 (Ledwaba-Phahama)
Mamelodi West X 26	​	MS RB11 (Modise/Tsomo)
Mamelodi X 6	​	MS 07 (Mongana/Mohlakola)
Mamelodi X 6	​	MS 09 (Mongana/Motshidi)
Mamelodi X 8	​	MS C11 (Magope/Bonyana Street)
Mamelodi X 10	​	MS Mabena/Morwa
Mamelodi X 10	​	MS 08 (Fenyane/Morwa)
Mamelodi X 10	​	MS 09 (Fenyane/Boshielo)
Mamelodi X 11	​	MS Tepanyekga/Makaleng
Mamelodi X 22	​	Tx Moshumi/Mathengu
Mamelodi X 22	​	Tx Mothogwane/Mkhatshlua
Mamelodi X 22	​	Tx Kgaudi Tseke/Malatji
Mamelodi East	​	MS HA7 (Nguni Street)
Mahube Valley	​	MS C2 (Hlabirwa Street)
Mahube Valley	​	MS Steve Biko/F Mathebe
Mahube Valley X 2	​	302 Mihloti Street
Mahube Valley X 3	​​	MS 3447-3448 (SS Mokone/Khulumas)
Mahube Valley X 3	​	MS 3813/3814 (A15352 Street/Umulayeso)
Mahube Valley X 3	​	MS 3897/3898 (Khomotso Street)
Nellmapius X 3	​	MS Kaizer Chiefs/Jomo Cosmos (Cape Town Spurs)
1	​    Mamelodi X 4, Phase 4   ​​ ​ ​​ ​ ​	Tx C1-09 (Mohama/Shibala-Kaza)
1		Tx C1-10 (Nawa/Mohama)
1		Tx C1-11 (Motsumi/Segwete)
1		Tx C1-12 (Segwete/Segwete)
1		Tx C1-13 (Mahlomola/Mahlomols
1		Tx C1-14 (Ntwa-Dumela/Lerole)

Sport, Recreation, Arts, Culture, Libraries, Parks and Resorts

 

• New Stanza Bopape Library and IT Centre opening imminent
• 9 libraries entered SABINET competition for community libraries in Gauteng
• 11 libraries operational in the Region
• Solomon Mahlangu freedom site project 20% completed by the end of June 2013 
• Rhinos dehorned at nature reserves to combat poaching
• First City of Tshwane green building at Rietvlei Nature Reserve completed and operational
• 34 informal soccer fields scraped
• Region 6 hosted the City of Tshwane Mayoral Cup finals
• Region 6 selected to host the City of Tshwane Soccer Cup finals
• Holiday programmes for the youth presented during the April and June holidays
• Sports and libraries of Region 6 received SABS ISO 9001 quality certification
• 1 134 street trees planted in Region 6
• 900 fruit trees distributed to residents of Hatherley
• 100 concrete benches plated in various parks in Mamelodi, Nellmapius and Eersterust

Health, Social Development, Urban Management, Waste Management

• All City of Tshwane clinics in Region 6 rendering a full TB service in accordance with national TB legislation.
• Full implementation of the HIV/AIDS Prevention of Mother-to-Child Transmission Programme in all City of Tshwane clinics in Region 6
• 514 550 clinic users until May 2013

Beneficiaries of programmes for vulnerable groups


TARGET GROUP	NUMBER OF BENEFICIARIES	PROGRAMME
Women	498	Vegetable gardening, sewing projects, support groups, victim empowerment campaign and financial literacy
Children	1 883	Life skills, care and support, Sundowns Christmas gifts, Child Protection Week and 16 Days of Activism against Children and Women Abuse
Youths	700	Substance abuse summit, campaigns and 16 June commemoration, life skills, agricultural farming and financial literacy
Elderly people	634	Health care, exercise groups, gardening, bead work, jewellery making, Christmas party, centenarians celebration and excursions
People with disabilities	613	Bead work, vegetable gardening, support group, HIV/AIDS training, business training, awareness campaigns and Gauteng Legislature outreach

Social Development Section

• Facilitated the Drug and Substance Abuse Indaba to address the problems of drug and substance abuse in the Region
• Facilitated the handing over of ABSA's donation of  containers to one of the projects of people living with disabilities in Stoffelpark
• Donated R100 000 grants to nine privately owned ECDs in Region 6
• Admitted 654 children at the five City of Tshwane ECDs, which received numerous donations and developed the children through educational tours

Health, Social Development, Urban Management, Waste Management

• Appointment of contractors (CB317/2012) for the construction of berm strips at Region 6 cemeteries
• Grave digging tender at adjudication phase

Waste Management

• Redistribution of refuse bins in Wards 10 and 40 (1 030 and 1 050 respectively)
• Clean-up operation for illegal dumping
• Val de Grace
• Buffer zone
• Six-month programme priorities
• Joint clean-up operations:
• Mononong Primary School
• Mamelodi Day Hospital
• Reneilwe Adult Centre
• Mabeshane Shopping Complex
• Japhta Mahlangu

Housing

• A total of  548 families relocated from the main bulk water pipe (Phomolong) to Hatherley Portion 1, 331-JR; another 100 beneficiaries on the new site allocated permanent stands 
• Altogether 335 beneficiaries of Phase 1 Ward 93 removed from an area with electricity cables to Ward 40, Hatherley Portion 1, 331-JR 
• New Hatherley Portion 1 families provided with rudimentary services (chemical toilets and water tankers)
• Some 2 501 title deeds for Nellmapius registered for Extensions 6, 7 and 8; soon to be issued to Nellmapius beneficiaries
• Operation Reclaim (illegal signage, land-use and visible service delivery) conducted successfully during May and June 2013

Achievements: Transport Services


TASK DESCRIPT​ION	TASKS COMPLETED
Sewer blockages resolved	5 826
Water leaks attended	6 969
Construction repairs	17​

​


Water and Sanitation

From 1 July 2012 until 31 May 2013 the Section attended to operation and maintenance issues, the bulk of work dealing with the clearing of sewer blockages and water leaks.

TASK DESCRIPTION	TASKS COMPLETED
Sewer blockages resolved	5 826
Water leaks attended	6 969
Construction repairs	17




Rudimentary stand tap installed at Hatherley informal settlement

Repair of Phomolong main water supply pipe

CHALLENGES FACING REGION 6

CHALLENGE	MITIGATION
Grass cutting	Finalise the procurement of a service provider:  Tender CB211/2009 for cutting of grass Utilisation of EPWP as an interim arrangement
One central team for high-mast lights	Equip Regional Electricity staff with the necessary skill to deal with high-mast lights
Budget and staff for the establishment of agricultural villages	Region in consultation with the central department to generate a plan of action
Land invasions	Fast-track the allocation of RDP houses and formalisation of informal settlements
Illegal dumping	Comprehensive illegal dumping programme for the Region (Region is implementing urban waste management cleansing programme)
By-law enforcement	Establishment of an Integrated Regional By-Law Enforcement Task Team (awareness and enforcement)
Linking of operational projects to the indigent register to facilitate job creation	Indigent register to be used to ensure a reduction in the number of registered indigent people in the Region
Expiry of tender for grave digging	The central department to ensure that new contracts are in place; interim arrangement: EPWP appointments
Theft/vandalism of City of Tshwane property and infrastructure	None
Budget for waste management not regionalised	None​​​​​