Categories and Criteria:

1. Accommodation

Sub-categories:Hotels, Lodges, Guest houses, B&Bs and Self Catering Suites/ Cottages/ Apartments

Criteria

• Establishments must be star-graded
• Reservation, check -in and general efficiency
• Cleanliness
• Service efficiency
• Food quality and presentation
• Bedrooms; Space/ comfort/ decoration
• Bathrooms; Space / comfort / decoration
• Public Areas
• Grounds /Parking / Gardens / Security
• Hospitality, Friendliness, Local Knowledge
• Must have a guestbook and guest feedback
• Must have a valid Star Grading Certificate

2. Tourist Guides

Criteria

• Only registered Tourist Guides may enter
• Must have a valid first aid certificate
• Knowledge of foreign language such as German, French and/or Chinese (main source markets for Gauteng) will be to the entrant's advantage.
• Must abide with the tourist guide code of conduct and ethics
• Tourist guides must include the category of operation and specialty on their forms
• Quality of information
• Punctuality is key.
• Must provide proof of itinerary showcasing emerging products, especially those located in previously disadvantaged communities, in line with government's transformation objectives.

3. Tour Operators:

Criteria

• Entrants should meet SATSA's standards/requirements for membership
• Entrants must be in operation for more than a year
• Entrants must provide proof that they meet all legal requirements for being a Tour Operator.
• Entrants must provide proof that they have passenger liability and general public liability insurance
• Tourist guides must include the category of operation and specialty on their forms
• The safety and security issues have been considered and form part of the day to day operation of the company-tips for travelers, general security practices like keeping cell phones and luggage out of sight
• Booking procedure, quality of information offered, punctuality, quality and cleanliness of vehicles must be of required or higher standard.
• Variety of packages, ie itineraries.
• Meet & greet quality.

4. Arts and Crafts
Sub-categories: Modern and traditional

Criteria

• Quality of the product
• Creativity
• Uniqueness.
• Neatness and finishing
• Customer focus
• Value for money
• Registered enterprises will gain advantage

5. Food and Beverage
Sub-categories: Restaurants and Pubs

Criteria for Pubs:

• Must have a valid liquor license and it should be displayed
• Display ARA posters, must be visible
• Appearance of structure/ lay-out.
• Security measures to be in place
• Public restrooms: male and female separate
• Adequate safe parking
• General hygiene and cleanliness
• Ambience

Criteria for Restaurants:

• Must be a legally registered business
• High standard of cleanliness in all areas
• Appearance of staff (clean, neat and appropriate clothing)
• Variety, quality and presentation of food
• Safe parking
• Ambience

6. Serviced Attractions:

Criteria:

• High standard of cleanliness in all areas
• Ticketing procedure
• Helpfulness and attitude of on-site personnel
• Quality/accuracy and presentation of information available
• Maintenance and general cleanliness of grounds, buildings and restroom facilities
• Quality and pricing of offering at onsite food & beverage outlet
• Must be accessible to all, i.e wheelchair

7. Conference venues:

Criteria:

• High standard of cleanliness in all areas;
• Meeting, function; exhibition and special events venues to be adequately equipped with the necessary equipment and relevant technology;
• Clean and user-friendly restrooms;
• Appropriate lightening and dining facilities;
• Quality of food and beverages;
• Service efficiency and friendliness of staff;
• Accessibility and wheelchair friendly.
• Adequate safe parking

Click here to download the entry form (pdf format)