Ratepayers in the City of Tshwane can now interact with municipal officials via the Zoom platform to seek solutions to disputes emanating from account and billing disputes, among other issues.
The primary focus of this is to create a technological platform to maintain direct communication with customers in order to improve the City’s provision of services.
The current virtual outreach, which started last week, will run until 13 December 2025. It will focus on the following services:
- Account and billing queries
- Corrections on estimations
- Credit control and assistance with repayment arrangements
- Repair of water leakages
- Faulty electricity meters
- Indigent-related queries and registration
Customers can log onto Zoom and select a meeting ID that relates to the category of their enquiry. The host will then accept the customer, and the customer will be automatically connected to share a screen view with the host.
Since an interpersonal communication network will be active, customers will be required to submit their account number and any other attachments, such as a photo of the electricity and/or water meter reading. This will enable the host to immediately correct the account, if necessary.