Customer Care
Faults and service requests can be logged with the City via the following channels:
| Mechanism | Type | Details |
| Telephone (voice) | Call centre | 012 358 9999 Log account queries or report faults with regard to water, electricity, roads, storm water, potholes, street lights, sewers, etc. |
| Face to face | Walk-in centres | Visit any of the 28 centres throughout Tshwane. |
| Self-service | Internet (e-Tshwane) | www.e-tshwane.co.za View your account, capture readings, make payments and log service requests by clicking on the above e-Tshwane link. |
| SMS | For power failures, SMS the word “power” and your account number to 082 612 0333 or 44676 | |
| Service requests, account queries and all other enquiries | customercare@tshwane.gov.za | |
| Potholes | pothole@tshwane.gov.za | |
| Waste Management | ||
| Meter readings | meterrecords@tshwane.gov.za | |
| Traffic lights | trafficsignalfaults@tshwane.gov.za | |
| Street lights | streetlights@tshwane.gov.za (lamp pole number and street address required) | |
| Sewer blockages | sewerblockages@tshwane.gov.za | |
| Water leaks | waterleaks@tshwane.gov.za | |
| Reconnecting services and unblocking prepaid meters | reconnect@tshwane.gov.za (proof of full payment must be attached) | |
| Tshwane WhatsApp | Send “Hi” to 087 153 1001 on WhatsApp Check your account balance, request municipal forms and updates, and much more. | |
| Important: Please note the following City of Tshwane emergency numbers | ||
| Telephone (voice) | Emergency Services Department | 107 For fires, floods, disasters and life-threatening incidents. |
| Tshwane Metro Police Department | 012 358 7095 For all by-law-related incidents and accidents. | |