Sign In
Welcome to City of Tshwane

012 358 9999

Current News
  • Planned Rand Water interruption in Regions 3 and 4 from 1 to 3 February 2022

    Planned Rand Water interruption in Regions 3 and 4 from 1 to 3 February 2022

    Thu, Jan 6, 2022

    Rand Water is planning a shutdown of the water supply to Regions 3 and 4, affecting various suburbs in the western and southern parts of Tshwane, from 1 to 3 February 2022. 

    During this period, the water utility will repair a leak on its pipeline in the supply areas. 

    All the affected meters will have alternative water supplied from the Rand Water pipeline, although low water pressure may be experienced during the shutdown. 

    The following areas will be affected by this shutdown: 

    • Atteridgeville 744-JR
    • Laudium Ext 1, 2, 3 and 4
    • Atteridgeville (all extensions)
    • Louwlardia (all extensions)
    • Blue Hills (all extensions)
    • Midstream Estate (all extensions)
    • Brakfontein 390-JR
    • Mooiplaats 355-JR
    • Brakfontein 419-JR
    • Olievenhoutbosch 389-JR
    • Christoburg
    • Olifantsfontein 410-JR
    • Claudius
    • Pretoria and Townlands 351-JR
    • Claudius Ext 1
    • Randjesfontein 405-JR
    • Country View
    • Randjespark Ext 121
    • Country View Ext 1
    • Rooihuiskraal (all extensions)
    • Doornkloof 391-JR
    • Saulsville
    • Erasmia
    • Schurveberg 488-JQ
    • Highveld (all extensions)
    • Skurweplaas 353-JR
    • Kosmosdal (all extensions)
    • The Reeds (all extensions)
    • Kwaggasrand
    • West Park
    • Laudium


    All reservoirs in the affected areas will be filled prior to the shutdown and an appeal is made to residents to use water sparingly during this time to ensure that the reservoirs do not run dry.

  • Municipal offices closed over the festive season

    Municipal offices closed over the festive season

    Wed, Dec 22, 2021

    The offices of the City of Tshwane will be closed for non-essential services from 28 to 31 December 2021 and will reopen on 3 January 2022.

    Please take note that offices will close at 12:00 on 24 December 2021.

    Account payments

    The following municipal pay points will be open from 28 to 31 December 2021, but will close at 12:00 on 31 December 2021.

    • Tramshed
    • Akasia
    • Soshanguve Block F
    • Olievenhoutbosch
    • Hammanskraal
    • Beirut

    If you are away during the festive season, there are easy, quick and safe electronic facilities you can use to make your payments. Always pay for municipal services, whether you have received a notice or not.

    You can make your payments through e-Tshwane or at accredited third-party pay points, such as the Post Office, Pick n Pay, USave, OK, Spar, Boxer, Caltex, BP, EP kiosks, Investec, MTN, FNB, Absa, Nedbank, Standard Bank, Shoprite or Checkers. You can also make payments via electronic fund transfers.

    Customers can submit meter readings via the e-Tshwane platform or at as per the billing calendar. Visit, click on the e-Tshwane link and follow the instructions.

    Customers can get a summary of their municipal account, pay their account and download various forms to apply for and cancel services via the e-Tshwane and WhatsApp Service on 087 153 1001. Please ensure that you register on e-Tshwane first – non-registered customers will not be able to get billing information.

    Refuse collection

    Refuse collection will continue as per the usual schedule from 28 to 31 December 2021.

    Emergency services

    The Tshwane Metro Police Department and Emergency Services Department are on full alert this festive season and will operate 24 hours a day to assist residents.

    For assistance, call the following:

    • Emergency services: 107 or 012 310 6300/6400
    • Tshwane Metro Police Department: 012 358 7095/7096

    Queries and reporting service interruptions

    To log queries, contact the customer call centre on 012 358 9999 or toll-free on 080 111 1556.

    Power failures can also be reported via SMS or online. SMS the word "power" followed by your account number to 082 612 0333 or 44676, or visit and follow the Report Power Failure link.

  • The City of Tshwane’s new political leadership

    The City of Tshwane’s new political leadership

    Tue, Dec 14, 2021

    The Executive Mayor of Tshwane, Alderman Randall Williams, announced the City of Tshwane's new Mayoral Committee on Tuesday, 14 December 2021. While introducing the Members of the Mayoral Committee (MMCs), Alderman Williams said that the election results have indeed reinforced the need for stable coalitions to drive quality service delivery, and that it had been hard work to craft a coalition government that would ensure that the needs of residents are put first. 

    The Executive Mayor reiterated that core basic service delivery remains the focus, and that the day-to-day operations of the City must be enhanced and improved upon. This includes improving response times and the ability to manage electricity outages and water leaks, ensuring that potholes are repaired, maintaining open public spaces and repairing sewerage lines. 

    He said that the electricity and water infrastructure in Tshwane is ageing rapidly and that he will ensure the maintenance and refurbishment of critical infrastructure. 

    Another core priority is stabilising the City's finances to protect the institution and ensure the sustainability of the municipality. 

    The Executive Mayor indicated the following ten key focused interventions to achieve core service deliverables: 

    • Prioritise the electrical grid and water infrastructure
    • Provide stringent financial management and oversight
    • Promote employment and economic growth in Tshwane
    • Enhance city safety and emergency services
    • Maintain a clean and protected natural environment
    • Develop road infrastructure and advance mobility
    • Support the vulnerable and provide social relief
    • Modernise and digitise City processes
    • Promote good governance, accountability and transparency
    • Implement a robust COVID-19 management strategy 

    The new MMCs are as follows: 

    PortfolioNamePolitical party
    FinancePeter SuttonDA
    Environment and Agriculture ManagementTo be announced in January 2022DA
    Economic Development and Spatial PlanningAndre le RouxActionSA
    HealthRina MarxFF Plus
    Community SafetyUmberto TheunissenFF Plus
    Housing and Human SettlementAbel TauActionSA
    Human Capital Management and Shared ServicesKingsleys WakelinDA
    Utility ServicesPhilip NelDA
    Roads and TransportDikeledi SelowaDA
    Community and Social Development Granny Peggy de BruinActionSA


  • Anti-drug abuse programmes aim to reduce substance abuse in Tshwane communities

    Anti-drug abuse programmes aim to reduce substance abuse in Tshwane communities

    Tue, Dec 14, 2021

    Drug addiction is not a character flaw or a sign of weakness, and it takes more than willpower to overcome this problem. Abusing illegal or certain prescription drugs can create changes in the brain, which cause powerful cravings and a compulsion to use that makes sobriety seem like an impossible goal. However, recovery is never out of reach, no matter how hopeless your situation seems or how many times you have tried and failed before. With the right treatment and support, change is always possible.

    Like other cities in South Africa and the world, Tshwane faces a substance abuse problem that hinders the promotion of social cohesion and stable communities. Substance abuse is the originator of a range of traffic- and violence-related injuries, domestic violence, gang violence, robbery and assault. In addition, drug and substance abuse damage the health of users and are linked to a rise in communicable and non-communicable diseases. By involving key role players, the City of Tshwane has a number of initiatives in place to multilaterally tackle drug and substance abuse in Tshwane.

    The City's anti-drug abuse programmes rest on three pillars: Demand reduction, supply reduction and harm reduction. The following emerge from these pillars:

    • Non-profit organisations (NPOs) and partnerships: Empower NPOs and other partners to launch programmes to counter the challenges related to drug and substance abuse in communities
    • Communication: Make use of media to create awareness and introduce support mechanisms
    • Community programmes: Support community anti-substance abuse programme sites and walk-in centres
    • Treatment and aftercare: Reduce harm by providing HIV testing and counselling as well as preventative infection support to stop the spread of infections by people who inject drugs
    • Disruption of supply: Support supply reduction initiatives through law enforcement education, and educate and communicate interventions in order to broaden the knowledge base of communities
    • Reintegration: Create opportunities for employment and productivity across Tshwane

    The City of Tshwane currently operates seven Community Oriented Substance Use Programme (COSUP) sites in Mamelodi, Soshanguve, Hatfield, Daspoort, Atteridgeville, Eersterust, Sunnyside and the Pretoria CBD.

    The City of Tshwane Health Department is currently funding the evidence-based COSUP project of the Department of Family Medicine at the University of Pretoria. This programme is being rolled out in all focus areas.

    HopeLine was established to offer a lifeline to drug users by means of an integrated approach. It links all stakeholders that play a role in the drug and substance abuse field, and assists users with information and support related to services provided by the anti-drug and substance abuse programme.

    The contact numbers for HopeLine are 0800 611 197 or 0800 467 647. We encourage all those affected to make use of this platform as we cultivate a drug-free, safe and inclusive Tshwane.

  • ​ Mamelodi Fire Station serving the communities of Mamelodi and Nellmapius

    ​  Mamelodi Fire Station serving the communities of Mamelodi and Nellmapius

    Tue, Nov 30, 2021

    Emergencies experienced by residents in Mamelodi and Nellmapius will now be responded to in no time, as the new Mamelodi Fire Station will soon be fully operational.

    The construction of Mamelodi Fire Station came about after assessments indicated
    the need for an emergency services station in the northern parts of Region 6. The nearest station was more than 15 km away and resulted in extensive delays in response times, especially in the Nellmapius and Mamelodi areas.


    With Mamelodi being one of the largest townships in Tshwane, it is surrounded by many informal settlements where flooding and fires often occur. It is therefore important for the City to respond to these instances effectively and timeously.


    This new emergency services station will afford the City the opportunity to respond
    promptly and without delays to emergency calls.


    The station will provide a community-focused fire safety, firefighting and rescue service to prevent loss of life and property losses resulting from any natural or man-made occurrence.

  • New Tshwane Metro Police Department satellite station keeps an eye on the inner city

     New Tshwane Metro Police Department satellite station keeps an eye on the inner city

    Tue, Nov 30, 2021

    The safety of Tshwane residents is a priority for the City. A new Tshwane Metro Police Department (TMPD) satellite station was set up in the inner city to safeguard commuters, shoppers and businesses in the Pretoria CBD area.


    The Pretoria CBD is affected by ongoing cases of criminality where residents are confronted on a daily basis with crimes such as pickpocketing, mugging and business robberies.


    The new satellite station will improve the TMPD's response time to road safety and crime problems in the CBD area. The station will operate on a 24-hour shift basis to adequately perform its core TMPD functions, which include by-law enforcement, road policing and crime prevention. 

  • ​ Planned water supply interruption to affect southwestern suburbs of Tshwane

    ​  Planned water supply interruption to affect southwestern suburbs of Tshwane

    Tue, Nov 30, 2021

    Residents and businesses in some of the southwestern suburbs of the City will experience water supply interruption during the coming days due to the upgrading of water supply components at the Iscor Heights Reservoir. 

    The upgrading of these water supply components will be carried out in three phases which entails the removing of the existing pipelines at the low level outlet chamber and the installation of new special fittings and connections into the existing chamber. 

    Residents and businesses will benefit from this upgrade as there will be less unaccounted for water loss because of water leaks and less water supply interruptions due to ageing infrastructure. 

    Residents who are supplied by Iscor Heights Reservoir will experience water supply interruptions as follows: 

    • 30 November 2021 to 2 December 2021 from 08:00 to 18:00 (58 hours)
    • 6 December 2021 to 8 December 2021 from 08:00 to 18:00 (58 hours)
    • 20 December 2021 to 21 December 2021 from 08:00 to 18:00 (34 hours) 

    The following areas will be affected: 

    • Broekscheur 318-JR
    • Lotus Gardens (all extensions)
    • Claremont
    • Philip Nel Park
    • Danville (all extensions)
    • Pretoria
    • Daspoort
    • Pretoria Ext 2, 3, 6 and 10
    • Daspoort 319-JR
    • Pretoria Town and Townlands 351-JR
    • Daspoort Estate
    • Salvokop Ext 3
    • Elandspoort
    • Skinner Court 254-JR
    • Eloff Estate 320-JR
    • Technikonrand 662-JR
    • Fort 646-JR
    • Van Zylslaagte 755-JR
    • Fort West Ext 5
    • Zandfontein 317-JR
    • Groenkloof 358-JR


    During these periods, roaming water tankers will be arranged to supply residents in the affected areas with water.

    The City apologises for the inconvenience that may arise as a result of this essential upgrade work.

  • Land use applications can now be submitted digitally

    Land use applications can now be submitted digitally

    Thu, Nov 25, 2021

    Residents, town-planning firms, land surveyors, property developers and consulting agencies can now submit applications electronically via the Land Development Application tab on e-Tshwane. 

    The new automated system aims to streamline land development applications for city planning customers. By doing away with a hard-copy application process and moving towards automated services that can be tracked and updated online, services to customers will improve significantly. 

    Another advantage of this system is that it will alleviate the burden of manually checking and processing applications. 

    The following applications are available on the platform: 

    • Rezoning applications
    • Permission for additional dwelling house
    • Demolishing application form
    • Application to approve building plans
    • Site development plan application form
    • Township establishment 

    To access the online land application system, log on to the e-Tshwane portal, click on the Land Development Application tab and follow the prompts. 

    To register on e-Tshwane, go to  You need a municipal account number to register on e-Tshwane.

  • DA's Randall Williams re-elected as the Executive Mayor of Tshwane

    DA's Randall Williams re-elected as the Executive Mayor of Tshwane

    Thu, Nov 25, 2021

    Alderman Randall Williams of the Democratic Alliance (DA) has retained his position as the Executive Mayor of Tshwane. He was re-elected unopposed for the second term as the Executive Mayor of Tshwane when the new Council was inaugurated on Tuesday, 23 November 2021. 

    In his inaugural speech, the newly re-elected Executive Mayor called on political parties to work together to deliver services to the residents of Tshwane. Alderman Williams thanked all Tshwane residents who voted in the local government elections that were held on 1 November 2021. 

    He made an appeal to elected councillors to place the interests of Tshwane residents first and to strive to ensure that they adhere to the highest level of excellence in the work that they do in the City. He indicated that leading Tshwane into a prosperous future is only possible if political parties can overcome their political differences and place the interests of residents as their top priority.

    Alderman Katlego Mathebe and Alderman Christo van den Heever, both from the DA, also retained their positions as Speaker and Chief Whip, respectively. Their nominations were also uncontested. 

    Alderman Randall Williams concluded his acceptance speech by saying, "Let us build our city together so that we ensure a prosperous future for generations to come." 

    The Members of the Mayoral Committee (MMCs) will be announced in due course.

  • City of Tshwane is intensifying its credit control measures and disconnecting defaulting customers

    City of Tshwane is intensifying its credit control measures and disconnecting defaulting customers

    Sat, Nov 20, 2021

    The City of Tshwane's burgeoning debtors' book, comprising mainly government departments, embassies and entities, currently stands at a staggering R1,2 billion. This debt makes it difficult for the City to fulfill its obligation of delivering essential and basic services to Tshwane residents and customers. 

    The City is currently disconnecting meters that are in arrears with the municipality on property rates, water and electricity services. 

    The following measures are applicable to debtors with municipal accounts that are in arrears for any municipal service charge: 

    • A reminder that the previous account has not been paid on the due date is generated after the due date and is hand delivered to the debtor's physical address. This reminder clearly states that 14 days are allowed for payment or arrangement for payment. In the absence of such payment, service delivery to the debtor's consumption address will be restricted. The account of the debtor is debited with the cost of such a reminder at the approved municipal tariff. If prepaid meters for the vending of services have been installed, 60% of a purchase will be allocated towards the services account in arrears.
    • Should a debtor not respond within the specific period stated in the reminder, the electricity supply to the debtor or consumer will be discontinued and the reason for the discontinuation supplied. The account of the debtor will be debited with the cost of the disconnection at the approved municipal tariff.
    • Should a debtor not respond to the electricity disconnection within the specified period, and should the debtor or consumer have an account that includes water consumption levies, the water supply will be disconnected (restricted for residential consumers) at the consumption address. A notice to that effect will be left at the premises. The account of the debtor will be debited with the cost of this action at the approved municipal tariff.
    • Should there be no response within the 14-day period stipulated in the reminder and should the debtor have an account for water consumption levies but not for electricity, the water supply will be disconnected (restricted for residential consumers) at the consumption address after 14 days. A notice to that effect will be left at the premises.
    • If the amount for rates and taxes owed by the owner of the property is not paid after the specified due date, the City may recover the amount in whole or in part from a tenant or occupier of the property, to the extent as provided for in Section 28 of the Local Government: Municipal Property Rates Act, 2004 (Act 6 of 2004). The City may recover an amount only after it has served a written notice on the tenant or occupier. The services on such a property will be discontinued or restricted as provided by law.

      Below is a breakdown of the City's debtors' book:
    Business partner typeNo contractCurrent balanceDebt older than 30 daysDebt older than 60 daysNumber of IPsIP amountTotal
    Embassies993R8 309 257,35R1 700 252,73R2 100 645,2000R12 110 155,28
    Government9 363R216 506 981,84R55 622 874,38R931 721 280,191R8 008,33R1 203 859 144,74
    Total10 356R224 816 239,19R57 323 127,11R933 821 925,391R8 008,33R1 215 969 300,02


    The City of Tshwane will continue to intensify the enforcement of credit control to recoup the billions of rand it is owed by government departments, embassies and entities to stabilise its finances and to enable it to render much-needed services. 

    The City will also vigorously pursue residential and business customers whose accounts are in arrears.

  • Protect your appliances during load-shedding

    Protect your appliances during load-shedding

    Tue, Nov 9, 2021

    Load-shedding is not only an inconvenience and costly to our economy, but at home it creates havoc and damages appliances. With load-shedding time frames shifting between Stage 2 and Stage 4, the lifespan of electricity infrastructure and appliances are compromised.

    Appliances, both large and small, take a hard knock when the electricity suddenly goes off. While there is nothing you can do to protect against unscheduled power cuts, load-shedding is something that can be prepared for.

    There are some steps you can take to ensure that you are always as prepared as you can be to keep yourself and your appliances safe during a power outage.

    Turn off and disconnect electrical appliances when the power goes out. When the power comes back on, it may do so with a momentary surge, which can damage appliances such as computers, television sets, VCRs and DVD players, fridges, etc.

    Disconnecting appliances (actually unplugging, not just switching off) can also help conserve electricity.

    Buy an electric surge protector for your mains board as well as surge protector plug adapters that are available at most hardware stores. The role of a surge protector is to divert excess energy into its grounding wire when power levels spike above a level deemed acceptable. Surge protectors for a mains board must be installed by a certified electrician.

    To ensure that electric fencing and gates still work during load-shedding, reserve batteries should be installed and maintained. While reserve batteries generally last for six to eight hours when the power goes out, load-shedding dramatically decreases a battery's lifespan.

    It is critical that generators are never used inside a home or enclosed workplace area as the emissions can cause suffocation. The heat from the generator or a faulty connection to your home's power supply can also cause fire damage, which may not be covered by insurance as this would likely be deemed as negligence.

    Be vigilant, because criminals may see blackouts as an opportune time to commit crimes.

    Keep a torch in your car for when you arrive home in the dark and need to open your perimeter security gate manually.

    Using solar-powered or battery-operated lighting can reduce the chance of opportunistic crime occurring. Keep these fully charged.

    Ensure that you always use a safe candle holder and that you keep candles away from flammable materials, such as couches, curtains and carpets. Always extinguish candles as soon as the power comes back on. Candles are one of the main causes of serious house fires every year, alongside faulty outlets.


    Information sourced from Eskom

  • Report suspicious activities in the City

    Report suspicious activities in the City

    Mon, Nov 8, 2021

    Residents are urged to report any suspicion of fraud, corruption or other irregular conduct to the Anti-fraud and Corruption Hotline on 080 TSHWANE (080 874 9263).

    Report wrongful conduct such as credit control scams, biasness, sloppiness and unfairness during a tender process, city planning scams, illegal connections, land and property hijackings, unlawful amendments to customer information, transfer of properties using falsified clearance certificates, or the soliciting of bribes to process applications at licencing centres and the unlawful conduct of Tshwane Metro Police Department (TMPD) officers.

    The Anti-fraud and Corruption Hotline is operated from an off-site facility by an independent operator on behalf of the City. The hotline facility submits these cases to Group Audit and Risk where the cases are allocated reference numbers and assigned to forensic investigators.

    Cases involving misconduct by the TMPD are transferred to the TMPD to be independently handled by the Internal Affairs Section.

    All whistle-blowers using the hotline are afforded protection under the Protected Disclosures Act, 2000 (Act 26 of 2000) and Section 159 of the Companies Act, 2008 (Act 71 of 2008).

    When reporting, please use the following guideline:

    • The division and/or department in which the incident took place
    • The nature of the incident
    • The date and time of the incident
    • How long has this been happening?
    • How often does it happen?
    • Names and number of people involved
    • Do you have any proof?
    • Are there any witnesses?

  • The City of Tshwane will act against consumers who bypass electricity meters

    The City of Tshwane will act against consumers who bypass electricity meters

    Fri, Oct 29, 2021

    The City of Tshwane will take harsh actions against consumers who tamper with electricity meters with the purpose of stealing electricity. 

    A recent investigation was concluded into the revenue being derived from prepaid electricity meters. The objective of the investigation was to identify meters that either were not vending at all (not buying electricity) or were in the "low buy" category, which is where consumers buy a much smaller amount of electricity units than estimated minimum usage would account for. 

    The "low buy" category is particularly tricky as in some cases consumers genuinely are just buying very little electricity. However, there are users who breach the meters and then buy a small number of units regularly to avoid falling into the "no buy" category. The investigation found numerous accounts where the prepaid meters fell into the "no buy" or "low buy" category. 

    An interdepartmental task team will act against consumers suspected of meter tampering.

    The City will not allow the continued theft of electricity as it results in loss of revenue, which is critical to maintain sustainable service delivery. 

  • The newly upgraded Pilditch Stadium is back on track

    The newly upgraded Pilditch Stadium is back on track

    Wed, Oct 27, 2021

    Pilditch Stadium has reopened its gates after an extensive renovation. 

    The athletics track and other field infrastructure deteriorated over the years to the extent that they were no longer suitable for official events and meetings and had to be refurbished. The Pilditch facelift started in 2018 and was officially completed in 2021. Delays were experienced due to the COVID-19 pandemic and its restrictions. 

    Some of the upgrades include new synthetic athletics and training tracks that meet international standards certified by the International Association of Athletics
    Federations (IAAF). 

    The other upgrades to the facility include the following: 

    • New irrigation system on the inner field and embankments
    • Refurbished VIP area
    • New grass for the field items
    • Upgraded long jump pits
    • Upgraded pavilion
    • New safety fence around the athletics track 

    The Executive Mayor of Tshwane, Alderman Randall Williams, joined the MMC for Community and Social Development Services, Cllr Thabisile Vilakazi, to officially reopen the newly upgraded stadium last week. 

    "The upgrades to Pilditch Stadium are extensive and we are happy to showcase this facility to the public. In the City of Tshwane, things are done differently, we value good governance and ensuring quality investment in our sporting infrastructure," said Alderman Williams. 

    To recognise that the City has made a great investment in the upgrading of the facility, the use of it must be maximised by hosting regional, local, national and international athletics and other relevant and meaningful events. 

    "It's critically important that as the City we invest in our sporting facilities as they provide opportunities for young people to develop their sporting skills," added Williams.

  • Rayton Licencing Centre is back in business

    Rayton Licencing Centre is back in business

    Wed, Oct 20, 2021

    Rayton Licencing Centre is fully operational again and will boost licencing services in Tshwane.

    The original centre was closed in December 2016 to refurbish it, and to create a modern and client-friendly service centre. Previously, the Rayton Centre offered services at two different sites that compromised efficiency and the quality of services rendered.

    Services at the centre will now be offered at one site and will include renewing driving licences, applying and testing for driving and learner's licences, and registering and licencing motor vehicles. It has the capacity to deal with up to 350 clients per day across the different services.

    This centre has new features that are geared towards improving customer experience, which include a spacious public waiting area, public toilets, free Wi-Fi, safe parking bays, a reception and client service counter, a learner licence test room fitted with a modern computerised learner's licence testing system, one heavy motor vehicle test track and light motor vehicle test tracks.

    The centre will bring some relief to the Bronkhorstspruit and Waltloo Licencing Centres that picked up the traffic from Rayton when it was closed. The investment in the refurbishment was R5 million.

    When opening the new centre, the Executive Mayor of Tshwane, Alderman Randall Williams, said that a new benchmark was set for licencing stations in Tshwane, and that what has been accomplished at the Rayton Licencing Centre needs to be rolled out to the other licencing centres in Tshwane.

Contact Us | Terms & Conditions | RSS

Copyright ©2015 City of Tshwane | All Rights Reserved