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  • City of Tshwane appeals to residents to comply with Stage 2 water restrictions to avoid our taps running dry

    City of Tshwane appeals to residents to comply with Stage 2 water restrictions to avoid our taps running dry

    Thu, Oct 6, 2022

    The City of Tshwane would like to call on residents and businesses to properly manage and reduce water consumption to comply with the Stage 2 water restrictions. 

    This water conservation call follows an urgent notification by Rand Water on Monday, 3 October 2022, giving a directive to the City of Tshwane, City of Johannesburg and City of Ekurhuleni to immediately implement Stage 2 water restrictions. 

    This is a very serious situation for our city and therefore we appeal to residents and businesses to make real changes to save water so that we do not move to stricter water restriction levels. 

    Large parts of Johannesburg are currently dealing with water outages, and we have examples of worse situations in the rest of the country with Nelson Mandela Bay having serious water concerns and the City of eThekwini having implemented water-shedding (rotation water outages) earlier this year. 

    Currently, the City of Tshwane does not have water outages that are caused by the water restrictions. To keep it this way, we all need to work together. 

    City leadership is aware of the water infrastructure challenges that we are facing, including water bursts and vandalism which negatively affect our ability to provide a stable water supply to all communities. In this regard, the Executive Mayor, Ald Randall Williams, has made it clear that the repair and maintenance of critical water and electricity infrastructure should remain a priority. 

    As we invest in our critical infrastructure  to  reduce water  leaks and other challenges, the reality is that  improvements will not happen overnight, therefore, we must work together to save water during this current water crisis in Gauteng.

    Please take note of the following water-saving tips: 

    • Only flush the toilet when necessary. Let the "yellow mellow".
    • Flush with greywater only (water previously used for laundry or showers).
    • Take short, stop-start showers. Wet your body, turn off the tap, lather and rinse quickly.
    • Do not let taps run for too long or at full flow. Use a cup when shaving, brushing teeth, etc.
    • Place a large container in your shower to capture water for use in toilets.
    • Only wash what is absolutely necessary.
    • Wait for a full load before running washing machines and dishwashers.
    • Reuse water to flush toilets.
    • Use a broom to clean hard outdoor surfaces and not water from a hosepipe.
    • Do not use municipal drinking water for pools, ponds or water features. Fit a pool cover and/or harvest rainwater instead. 

    Residents are further encouraged to use the following numbers to report water-related incidents: 

    IncidentTelephone number
    No water supply, burst water pipes, leaking meters or blocked street sewers012 358 9999 or 080 1111 556
    Illegal water connections012 358 9060
    Non-payment012 345 8514
    Account enquiries012 358 9999


    Every drop counts. Therefore, users must ensure that taps are closed properly. While this may sound extreme, the reality is that the sooner we change our behaviour, the better prepared we will be to get through this water shortage.

    I encourage you to be the change and encourage others to join in. Let us all work together to lead in saving water as residents and businesses in Tshwane.

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