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Welcome to City of Tshwane

012 358 9999

Customer Relation Management Contacts

Faults and service requests can be logged with the City via the following mechanisms:





Telephone (voice)

Call centre

012 358 9999

Log account queries or report faults with regard to water, electricity, roads, storm water, potholes, street lights, sewers, etc

Face to face

Walk-in centres

Visit any of the 28 centres throughout Tshwane


Internet (e-Tshwane)

View your account, capture readings, make payments and log service requests by clicking on the e-Tshwane link


For power failures, SMS the word “power” and your account  number to 082 612 0333 or 44676



Service requests, account queries and all other enquiries


Meter readings

Traffic lights

Street lights (lamp pole number and street address required)

Sewer blockages

Water leaks

Reconnecting services and unblocking prepaid meters (proof of full payment must be attached)

Tshwane WhatsApp

Send “Hi” to 087 153 1001 on WhatsApp

Check your account balance, request municipal forms and updates, and much more

Important: Please note the following City of Tshwane emergency numbers

Telephone (voice)

Emergency Services Department


For fires, floods, disasters and life-threatening incidents


Tshwane Metro Police Department

012 358 7095

For all by-law-related incidents and accidents


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