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012 358 9999 customercare@tshwane.gov.za
Faults and service requests can be logged with the City via the following mechanisms:
Mechanism
Type
Details
Telephone (voice)
Call centre
012 358 9999
Log account queries or report faults with regard to water, electricity, roads, storm water, potholes, street lights, sewers, etc
Face to face
Walk-in centres
Visit any of the 28 centres throughout Tshwane
Self-service
Internet (e-Tshwane)
www.tshwane.gov.za
View your account, capture readings, make payments and log service requests by clicking on the e-Tshwane link
SMS
For power failures, SMS the word “power” and your account number to 082 612 0333 or 44676
Email
Service requests, account queries and all other enquiries
customercare@tshwane.gov.za
Potholes
pothole@tshwane.gov.za
Meter readings
meterrecords@tshwane.gov.za
Traffic lights
trafficsignalfaults@tshwane.gov.za
Street lights
streetlights@tshwane.gov.za (lamp pole number and street address required)
Sewer blockages
sewerblockages@tshwane.gov.za
Water leaks
waterleaks@tshwane.gov.za
Reconnecting services and unblocking prepaid meters
reconnect@tshwane.gov.za (proof of full payment must be attached)
Tshwane WhatsApp
Send “Hi” to 087 153 1001 on WhatsApp
Check your account balance, request municipal forms and updates, and much more
Important: Please note the following City of Tshwane emergency numbers
Emergency Services Department
107
For fires, floods, disasters and life-threatening incidents
Tshwane Metro Police Department
012 358 7095
For all by-law-related incidents and accidents
