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Welcome to City of Tshwane

012 358 9999 customercare@tshwane.gov.za

Customer Relation Management Contacts

Faults and service requests can be logged with the City via the following mechanisms:

 

Mechanism

Type

Details

Telephone (voice)

Call centre

012 358 9999

Log account queries or report faults with regard to water, electricity, roads, storm water, potholes, street lights, sewers, etc

Face to face

Walk-in centres

Visit any of the 28 centres throughout Tshwane

Self-service

Internet (e-Tshwane)

www.tshwane.gov.za

View your account, capture readings, make payments and log service requests by clicking on the e-Tshwane link

SMS

For power failures, SMS the word “power” and your account  number to 082 612 0333 or 44676

Email

 

Service requests, account queries and all other enquiries

customercare@tshwane.gov.za

Potholes

pothole@tshwane.gov.za

Meter readings

meterrecords@tshwane.gov.za

Traffic lights

trafficsignalfaults@tshwane.gov.za

Street lights

streetlights@tshwane.gov.za (lamp pole number and street address required)

Sewer blockages

sewerblockages@tshwane.gov.za

Water leaks

waterleaks@tshwane.gov.za

Reconnecting services and unblocking prepaid meters

reconnect@tshwane.gov.za (proof of full payment must be attached)

Tshwane WhatsApp

Send “Hi” to 087 153 1001 on WhatsApp

Check your account balance, request municipal forms and updates, and much more

Important: Please note the following City of Tshwane emergency numbers

Telephone (voice)

Emergency Services Department

107

For fires, floods, disasters and life-threatening incidents

 

Tshwane Metro Police Department

012 358 7095

For all by-law-related incidents and accidents

 


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