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Welcome to City of Tshwane

012 358 9999

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Operating hours 

Municipal offices are open to the public from Monday to Friday from 07:45 to 15:15.


Important telephone numbers 

City of Tshwane Call Centre 012 358 9999
Toll-free number (call centre) 080 111 1556
Emergency Services (fire, ambulance) 012 358 6300/6400 or 107
Tshwane Metro Police 012 358 7095/7096
Tshwane Bus Services 012 358 0839/0840
Environmental Health Services 012 358 4656 or 012 358 2111 (after hours)



Email queries 


Tshwane Call Centre 

Our call centre agents are available to assist you on a 24-hour basis. They will guide you to speedily resolve your enquiries or service requests.


What to do when contacting the call centre 

 - Follow the voice prompts and select the option relevant to your needs.

 - Provide the call centre agent with your full name and account number and/or contact details.

 - State your physical address and/or the address where you would like a service to be provided.

 - Give the details of the main reason for your call.

 - Provide as much information as possible for us to be able to assist you.

 - Note the reference number provided by the call centre agent and wait for our prompt response to resolve your issue.

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