Media statement 16 October 2023
Ald Peter Sutton
MMC for Finance
The City of Tshwane has decided to bring back its virtual outreach programme which is aimed at encouraging customers to pay their municipal accounts. The programme is also aimed at assisting customers with various queries related to their accounts.
The City of Tshwane’s Group Financial Services is engaging residents via Zoom to maintain direct communication with customers. The shift to virtual communication is necessary to cater to customers who require direct engagement with revenue officials from anywhere.
From 16 October to 15 December 2023, Group Financial Services will assist customers with the following:
- Account and billing queries and corrections of estimations
- Credit control and assistance with repayment arrangements
- Property rates queries
- Indigent-related queries and registration (social development)
- Water meter queries
- Electricity and prepaid metering queries
The programme will run as follows:
- Mondays to Fridays from 16:00 until 19:00
- Saturdays from 08:00 until 13:00
- Closed on Sundays
Customers should have their account numbers at hand when logging in on the Zoom platform. Since hosts will be grouped in terms of the service rendered, customers will be requested to log on to the category of their query.
To take part in the outreach programme, customers can use the following categories with corresponding meeting codes to connect to the different Zoom platforms:
| Residents | ||||
| Host 1 | Host 2 | Host 3 | Host 4 | Host 5 |
| Meeting ID: 95664834215 | Meeting ID: 91973875450 | Meeting ID: 98524983901 | Meeting ID: 93410697430 | Meeting ID: 91754015160 |
| Passcode: Outreach1 | ||||
| Businesses |
| Host 1 |
| Meeting ID: 94560999162 |
| Passcode: Outreach1 |
| Repayment arrangements | |
| Host 1 | Host 2 |
| Meeting ID: 93826227846 | Meeting ID: 97744454876 |
| Passcode: Outreach1 | |
| Property rates queries | Social development queries | |
| Host 1 | Host 1 | |
| Meeting ID: 91561224622 | Meeting ID: 93071144128 | |
| Passcode: Outreach1 | Passcode: Outreach1 |
| Water meter queries | Electricity and prepaid electricity queries | |
| Host 1 | Host 1 | |
| Meeting ID: 94744014609 | Meeting ID: 98797769028 | |
| Passcode: Outreach1 | Passcode: Outreach1 |
| Queries in relation to connecting to the platform can be directed to the following email address: |
| outreach20@tshwane.gov.za |
The City would like to encourage customers to make use of this virtual outreach programme in order to keep their municipal accounts in good standing.
Media enquiries:
Sipho Stuurman