HomeMunicipal ServicesIndigent ProgrammesApplying for Indigent Services

Applying for Indigent Services

You may apply if you meet all the following registration criteria:

  • Your total monthly household income, excluding child support grants and foster care grants, is not more than the joint pensions of two old-age state pensioners.
    • Neither you nor any other member of your household owns fixed property other than the property where you reside.
    • You are 18 years or older, unless you are appointed to executorship by a court of law.
    • You reside at the property for which you are applying, unless you are a legal guardian applying on behalf of a child-headed household.
    • You are the registered owner of the property for which you are applying or a municipal tenant as defined in the Indigent Policy.
    • You are an occupant of the North West Housing Corporation or City of Tshwane property.
    • You have a services account with the City of Tshwane.
    • You are a South African citizen.

Registered indigent households qualify for 12 kℓ of free water per month, 100 kW of free electricity per month, free waste and sewage removal, and exemption from rates and taxes.

Documents Required for Application

Certified copies of the following documents should accompany your application:

  • Proof of income or, if you are unemployed, an affidavit to that effect (whichever is applicable)
    • Your identity document and those of your spouse and your dependents
    • Your latest municipal account
    • Your Eskom electricity meter number (if applicable)
    • A letter from the South African Social Security Agency (SASSA) confirming grants (if applicable)
    • The birth certificates of all children in your household (if applicable)
    • Proof of your marital status (such as a marriage certificate, divorce certificate, proof of customary union or living together, or a death certificate, as applicable)
    • A three months’ bank statements (if applicable)
    • An allocation letter from the Department of Human Settlements (if applicable)
    • A formal lease agreement if you are a tenant of the City of Tshwane (if applicable)

Penalty for Programme Misuse

The City of Tshwane Metropolitan Municipality has the right to claim back all benefits granted in terms of this policy if it becomes apparent that registration was based on fraudulent conduct and false information by the applicant. This condition will apply even after the indigent’s status has been terminated.