HomeMunicipal ServicesWater & SanitationInternal water leak
Internal water leak
Assistance is provided by the City of Tshwane to residential properties with an internal leak. A claim for the water loss, subject to certain conditions, may be submitted for an undetected water leak (non-visible leak).
An invoice from the plumber should be made available to the City to institute a claim against its insurers.
Conditions and requirements
- If the customer has alternative insurance cover, he/she should first attempt to claim on that policy.
- A claim is instituted by submitting a letter and an invoice for the leak(s) repaired. The invoice must provide details of the repair work carried out and materials used.
- The letter must include the following information:
- City of Tshwane account number
- Type and location of the leak (NO geysers, toilets or any leaks in the house or in walls)
- Date of repair
- A sketch or photograph that indicates where the leak was (between the water meter and the connection point of the house)
- Contact details of the customer
- Declaration that a claim was not submitted under any short-term insurance (if the customer has an alternative policy and the claim was unsuccessful, he/she should provide evidence thereof)
- Indicate if the leak was above ground or underground
- An affidavit that a leak was repaired, stamped at the nearest South African Police Service station to the property to certify that the information is a true declaration
- Only one claim per event is allowed annually.
- The amount payable per claim is subject to the following:
- Repair work: R1 000,00 maximum
- Water loss: R2 000,00 maximum
Calculations
Customers should note that the actual amount payable for water loss (to a maximum of R2 000,00 as per Point 5 above) is calculated by the City’s Group Financial Services. Calculations are based on consumption records. Actual repair costs are refunded to a maximum of R1 000,00.
The water loss policy does not cover the following:
Consequential loss of any description, such as damage to any other property belonging to the customer as a result of the leak.
Any legal liability of any nature, such as legal claims for damage, injury or loss of person or property related to the customer as a result of the water leak.
Claim procedure
The letter and invoice can be submitted to Group Financial Services as follows:
Via post
City of Tshwane
Group Financial Services
Divisional Head: Revenue Management
PO Box 408
Pretoria
0001
By hand
Brenda Ngonyama
1st floor
Middestad Building
252 Thabo Sehume Street
Pretoria
Via email
Please take care to clearly mark all correspondence as follows:
For attention:
Brenda Ngonyama, Revenue Consultant: Metering and Invoicing Services Section
Tel: 012 358 8532