Assistance is provided by the City of Tshwane to residential properties with an internal leak. A claim for the water loss, subject to certain conditions, may be submitted for an undetected water leak (non-visible leak).

An invoice from the plumber should be made available to the City to institute a claim against its insurers. 

Conditions and requirements 

1. If the customer has alternative insurance cover, he/she should first attempt to claim on that policy. 

2. A claim is instituted by submitting a letter and an invoice for the leak(s) repaired. The invoice must provide details of the repair work carried out and materials used.

3. The letter must include the following information:

• City of Tshwane account number
• Type and location of the leak (NO geysers, toilets or any leaks in the house or in walls)
• Date of repair
• A sketch or photograph that indicates where the leak was (between the water meter and the connection point of the house)
• Contact details of the customer
• Declaration that a claim was not submitted under any short-term insurance (if the customer has an alternative policy and the claim was unsuccessful, he/she should provide evidence thereof)
• Indicate if the leak was above ground or underground
• An affidavit that a leak was repaired, stamped at the nearest South African Police Service station to the property to certify that the information is a true declaration

4. Only one claim per event is allowed annually.

5. The amount payable per claim is subject to the following:

• Repair work: R1 000,00 maximum
• Water loss: R2 000,00 maximum

Calculations 

Customers should note that the actual amount payable for water loss (to a maximum of R2 000,00 as per Point 5 above) is calculated by the City’s Group Financial Services. Calculations are based on consumption records. Actual repair costs are refunded to a maximum of R1 000,00.

The water loss policy does not cover the following: 

Consequential loss of any description, such as damage to any other property belonging to the customer as a result of the leak.

Any legal liability of any nature, such as legal claims for damage, injury or loss of person or property related to the customer as a result of the water leak.

Claim procedure 

The letter and invoice can be submitted to Group Financial Services as follows:

Via post

City of Tshwane

Group Financial Services

Divisional Head: Revenue Management

PO Box 408

Pretoria

0001

By hand

Brenda Ngonyama

1^st floor

Middestad Building

252 Thabo Sehume Street

Pretoria   

Via email

brendan@tshwane.gov.za

Please take care to clearly mark all correspondence as follows:

For attention:

Brenda Ngonyama, Revenue Consultant: Metering and Invoicing Services Section

Tel: 012 358 8532