To avoid credit control actions and debt collection measures, residents are urged to pay their municipal accounts, in full and on time, at any approved internal pay point or third-party pay point.

If your account was not paid on time and in full, and your services have been terminated, you will have to pay the full outstanding amount or request a down payment arrangement as per the approved Credit Control and Debt Collection Policy. Your services will only be reconnected once your account has been paid. Reconnection of services takes between 3 to 48 hours.

Please make sure that your payments are done early and timeously to avoid disconnections.

Ratepayers can pay at any City of Tshwane customer care walk-in centre, through e-Tshwane, or at the Post Office, Pick n Pay, USave, OK, Spar, Boxer, Caltex, BP, EP kiosks, Investec, MTN, FNB, Absa, Nedbank, Standard Bank, Shoprite or Checkers. Payments can also be made via electronic fund transfer.

If making payment via e-Tshwane, you will receive immediate confirmation of the payment and your account will be updated.

For reconnections call 012 358 8514 or visit our offices at 252 Thabo Sehume Street,  Middestad Mall or email Credit Control (CreditControl@tshwane.gov.za)