The Promotion of Access to Information Act, 2000 (Act 2 of 2000) (PAIA) gives effect to the constitutional right of access to any information held by any public or private body that is required for the exercise or protection of any rights. PAIA sets out the procedures attached to such a request.

Section 9 of PAIA, however, recognises that such right to access information is subject to certain justifiable limitations, for instance limitations aimed at the following:

• The reasonable protection of privacy
• Commercial confidentiality
• Effective, efficient and good governance

 
City of Tshwane PAIA Manual

The City of Tshwane PAIA Manual is useful for the public to –

• check the nature of records that may already be available at the City of Tshwane without the need to submit a formal PAIA request;
• understand how to make a request for access to a record of the City of Tshwane;
• access all the relevant contact details of the persons who will assist the public with the records they intend to access;
• know all the remedies available from the City of Tshwane regarding requests for access to records before approaching the Information Regulator or the courts; and
• access the description of the services available to members of the public from the City of Tshwane and how to gain access to these services.

For queries and submission of PAIA forms, please send an email to chapter9complaints@tshwane.gov.za.