Media statement 7 November 2023
Ald Peter Sutton
MMC for Finance
The City of Tshwane has been made aware of numerous incidents where residents have refused to cooperate with the City’s meter readers. In some areas these incidents have escalated to intimidation where our teams are prevented from performing their duties. This in turn, forces the City to bill these customers using estimations.
Reading meters is the most reliable way to calculate your utility consumption. Accurate meter readings ensure that every community member pays only for the services consumed, promoting equity and fairness in our billing system.
With accurate meter readings, we can better plan and allocate resources to improve and maintain our services for the benefit of the communities we serve.
We understand that privacy and safety are paramount to you, and we assure the community that our meter readers are trained to respect your rights and operate professionally and efficiently.
Our meter readers are easily identifiable by their official uniforms and identification badges. If you have any concerns, please do not hesitate to ask for their identification details or contact our office to verify their identities.
Your cooperation is instrumental in achieving our common goal of a well-functioning City that offers reliable and fair services. We sincerely hope that you will help us in this endeavour to ensure that our meter readers can perform their duties without any hesitation or apprehension.
We recognise that most of our community members are supportive and cooperative, and we thank you for that. Thank you for being a responsible Tshwane resident.
Media enquiries:
Sipho Stuurman