City of Tshwane kicks off Billing Days Outreach Programme to help residents keep their municipal accounts in good standing

Following yesterday’s announcement of the City’s bold financial rescue plan, I am pleased to inform our residents that the City’s Group Financial Services will embark on the Billing Days Outreach Programme tomorrow to assist ratepayers with various queries related to their accounts.

The Billing Days Outreach Programme is instrumental in helping residents keep their municipal accounts in good standing and encouraging them to pay regularly for services.

The finance teams will assist residents with the following services:

  • Meter reading and invoicing
  • Credit control and assistance with payment arrangements
  • Billing enquiries
  • Social development (indigent programme)
  • Electricity queries
  • Issues pertaining to late estates
  • Property rates and valuations

Details of the outreach programme:

Date Venue Ward Time
14 to 17 February 2024 Atteridgeville Mlambo Hall 68 09:00 to 15:00
21 to 24 February 2024 Soshanguve Ext 6 Sport Ground, cnr Scaly Anteater and Fumo Street, Soshanguve 90 09:00 to 15:00


Customers are advised to have their account details at hand to ensure that their queries are resolved and escalated speedily.

The City will keep customers updated when the outreach programme moves to other venues and regions.

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