Media statement 26 August 2024
Cllr Themba Fosi
MMC for Utility Services and Regional Operations and Coordination
The City of Tshwane is pleased to provide an update on the ongoing token identity (TID) rollover programme, which is a crucial initiative to upgrade the City’s prepaid electricity meters to align with the latest STS-2 compliance. This programme, which is managed by the Energy and Electricity Department, is progressing well and is critical to ensuring the continued functionality of prepaid meters beyond 24 November 2024.
The TID rollover has been systematically executed across the regions of Tshwane, with each region’s prepaid meters being upgraded according to a structured timeline. As of today, 100% of the prepaid meters that require STS-2 activation have been loaded on the vending system so that customers can receive their conversion TID tokens.
Key achievements include the following:
- Total prepaid meters loaded: 349 801 meters (100% of the meters that require STS-2 conversion)
- Successful transactions on STS-2: 194 518 meters (55,6% of the total)
- Pending transactions for STS-2 activation: 154 957 meters (44,3% of the total)
We have engaged with ward councillors to ensure that communities are informed, made aware of the upgrade process, and given assistance with any queries or support they may need. This collaborative effort is essential for smoothly implementing the TID rollover.
Residents are reminded that if a meter has been tampered with or if ghost vending activities are detected, the meter will not be able to be upgraded to STS-2. This will result in the meter becoming non-functional, as it will no longer be able to read tokens. We strongly encourage residents to avoid tampering with meters and to refrain from engaging in illegal connections.
We urge all residents to ensure that their prepaid meters are updated to STS-2 on time before the 24 November 2024 deadline by following the instructions provided by the City.
For assistance, residents can contact the City of Tshwane’s customer care lines or visit our website for more information. Alternatively, customers can send a WhatsApp message to the following numbers. The WhatsApp message must include the customer’s City of Tshwane account number, address, contact number and prepaid meter number.
- Regions 1, 2, and 5: 072 149 8552
- Regions 3 and 6: 076 892 7328
- Regions 4 and 7: 063 671 3137
The City remains dedicated to enhancing service delivery and maintaining the integrity of its infrastructure to benefit all residents.
Enquiries
Tsebo Majoro
tseboma@tshwane.gov.za