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Interruption of City of Tshwane internet services

The City of Tshwane was informed by its internet service provider, the State Information Technology Agency (SITA), that it will upgrade the electrical infrastructure at its hosting data centre in Centurion during the coming long weekend.

During the upgrade process, electricity to the whole SITA data centre will be turned off. This interruption will also affect the City’s own network and server equipment, which are situated inside the SITA hosting facility.

To safeguard the City’s equipment from potential harm, all City of Tshwane hosted equipment will be turned off in advance. The downtime is set for this coming weekend, from 16:00 on 8 August 2024 to 23:00 on 11 August 2024. Some services may be restored by Saturday afternoon, depending on SITA’s progress.

During this downtime, the following City of Tshwane internet-related services will be interrupted.

  • Telephone lines: 012 358 9999 or 080 1111 556
  • Internet access
  • External email delivery
  • City of Tshwane public hosted websites
  • Electricity vending
  • All other City of Tshwane solutions that are internet-dependent
  • Customer servicing email addresses
  • Social media channel enquiries: X and Facebook
  • All billing enquiries

During this time, residents are requested to report all power failures via SMS. SMS the word “power” and your account number to 082 612 0333 or 44676.

Customers can also report water leaks, potholes, sewer and storm water complaints on e-Tshwane at www.e-tshwane.co.za.

Prepaid electricity users are urged to buy and upload enough power for the long weekend by Thursday afternoon.

Vending will not be impacted by the downtime as prepaid electricity sales in the City are done on a third party system. This means that customers will be able to buy electricity, however, vending done after 16:00 on Thursday, will only reflect when the City goes online again and the system can accept the batch runs on the prepaid system.

If a customer is disconnected during the downtime, and manages to make a payment during this period, it will not reflect on the City’s system, which would make a reconnection impossible.

 

 

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