The offices of the City of Tshwane will be closed for non-essential services from 12:00 on 24 December 2025 to 1 January 2026.
City of Tshwane billing system will be unavailable during festive period
During this period, the City’s billing system will be taken offline to allow for scheduled system upgrades.
As a result of the system downtime, finance officials will not be able to assist with payment arrangements or unblocking prepaid meters.
Prepaid customers whose accounts are in arrears are advised that any electricity purchase made during this period will be automatically allocated to the outstanding debt. Normal vending will only resume once all the arrears has been settled through a prepaid vendor, after which electricity units will be allocated as usual.
Cashier services will be rendered at the following customer care walk-in centres on 29, 30 and 31 December 2025 (business hours will be from 07:45 to 15:15, except on Wednesday, 31 December 2025, when offices will close at 12:00):
- Akasia
- Beirut
- Centurion
- Middestad
- Hammanskraal
- Soshanguve Block F
Credit control services will be rendered at the following customer care walk-in centres on 29, 30 and 31 December (business hours will be from 07:30 to 16:00, except on Wednesday, 31 December 2025, when offices will close at 12:00):
- Akasia
- Centurion
- Middestad
- Soshanguve Block F
The City thanks all customers who pay their accounts diligently and extends warm wishes for a safe and pleasant festive season.
If you are away during the festive season, there are easy, quick and safe electronic facilities you can use to pay. Always pay for municipal services, whether you have received a notice or not.
You can make your payments through the e-Tshwane platform or at accredited third-party pay points, such as the Post Office, Pick n Pay, Usave, OK, Spar, Boxer, Caltex, BP, EP kiosks, Investec, MTN, FNB, Absa, Nedbank, Standard Bank, Shoprite or Checkers. You can also pay via electronic fund transfer.
Customers can submit meter readings via the e-Tshwane platform or at meterrecords@tshwane.gov.za as per the billing calendar. Visit www.tshwane.gov.za, click on the e-Tshwane link and follow the instructions.
Customers can get a summary of their municipal account, pay their account and download various forms to apply for and cancel services via the e-Tshwane platform and the WhatsApp service on 087 153 1001. Please ensure that you register on e-Tshwane first, as non-registered customers will not be able to get billing information.
Refuse collection
Residents and businesses in Tshwane are advised that refuse collection will continue according to the normal schedule throughout the festive season, including on public holidays, except for Christmas Day.
Customers whose refuse collection will place on Thursday, 25 December 2025 (Christmas Day), are requested to place their bins out for collection on Friday, 26 December 2025. Refuse that is normally collected on Fridays will be collected on Saturday, 27 December 2025. The standard refuse collection schedule will resume from Monday, 29 December 2025.
Residents are further advised that all City of Tshwane waste disposal facilities, including landfills and garden refuse sites, will be closed on 25 December 2025 (Christmas Day).
Emergency services
The Tshwane Metro Police Department and Emergency Services Department are on full alert this festive season and will operate 24 hours a day to assist residents.
For assistance, call the following:
- Emergency services: 107
- Tshwane Metro Police Department: 012 358 7095/7096
Queries and reporting service interruptions
To log queries, contact the customer call centre on 012 358 9999 or toll-free on 080 1111 556.
Power failures can also be reported via SMS or online. SMS the word “power”, followed by your account number, to 082 612 0333 or 44676 or visit www.tshwane.gov.za and click on the I want to Report button.