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It is important to report power outages

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Electricity plays a major role in our everyday lives – whether it is at home, work or school. Our daily routines rely heavily on the use of electricity.

There are many reasons why power outages occur. The most common causes are from severe weather conditions, infrastructure theft and vandalism, overload or equipment failure. Planned maintenance can also cause a power outage, but the City usually communicates this in advance to residents and ward councillors.

The City has standard operating procedures in place to ensure that services are rendered in a coordinated and accountable manner. It is therefore very important that power outages are reported through dedicated channels (call centre and SMS lines).

Reporting power outages is essential to the consumer and the City. When you report an outage, it is recorded on the City’s outage management system. This is essential for consumers as they are able to trace the status of the outage through the reference number they receive when reporting.

Also, consumers must report power outages in order for the control room to dispatch relevant teams to investigate and fix the cause of the outage. For safety purposes and accountability, technical teams cannot be dispatched to an outage or request materials for repairs at a storeroom without a reference number.

To report power outages, consumers must contact our customer care centre on 012 358 9999 or SMS the word “power” followed by the account number to 082 612 0333 or 44676.

I swa nkoka ku vika ku tsemiwa ka gezi

Gezi i xiave lexikulu eka vutomi bya hina bya siku na siku – hambi ku ri ekaya, entirhweni kumbe exikolweni. Swiendlo swa hina swa siku na siku swi tshembele ngopfu eka ku tirhisiwa ka gezi.

Ku na swivangelo swo tala leswi endlaka leswaku ku yimisiwa ka gezi. Swivangelo leswi tolovelekeke ngopfu swi vangiwa hi swiyimo swa maxelo yo tika, ku yiviwa ka switirhisiwa na ku onhiwa, ku loda ku tlula mpimo kumbe ku tsandzeka ka switirhisiwa. Ku lunghisiwa loku kunguhatiweke ku nga tlhela ku vanga ku tsemiwa ka gezi, kambe Dorobankulu ra Tshwane hi ntolovelo ri tivisa leswi swi nga si endleka eka vaaki na vakhanselara va tiwadi.

Dorobankulu ra Tshwane ri na maendlelo ya ntolovelo lama nga kona ku tiyisisa leswaku vukorhokeri byi nyikiwa hi ndlela leyi hlanganeke na vutihlamuleri. Hikwalaho i swa nkoka swinene leswaku ku tsemiwa ka gezi ku vikiwa hi ku tirhisa tindlela leti vekiweke (senthara ya tiqingho, tilayini ta SMS kumbe webusayiti).

Ku vika ku tsemiwa ka gezi i swa nkoka eka mutirhisi na Dorobankulu ra Tshwane. Loko u vika ku tsemiwa ka gezi, swi rhekhodiwa eka sisiteme ya vulawuri bya ku tsemiwa ka gezi ya Dorobankulu ra Tshwane. Leswi i swa nkoka eka vatirhisi tanihileswi va kotaka ku landzelerisa xiyimo xa ku tsemiwa ka gezi hi ku tirhisa nomboro ya ndzavisiso leyi va yi kumaka loko va vika.

Nakambe, vatirhisi va fanele ku vika ku tsemiwa ka gezi leswaku kamara ro lawula ri ta rhumela swipano leswi faneleke ku lavisisa na ku lulamisa xivangelo xa ku tsemiwa ka gezi. Hi swikongomelo swa vuhlayiseki na vutihlamuleri, swipano swa xithekiniki a swi nge rhumeriwi laha ku tsemiweke gezi kumbe ku kombela switirhisiwa swo lunghisa ekamareni ro hlayisela handle ka nomboro ya ndzavisiso.

Ku vika ku tsemiwa ka gezi, vatirhisi va fanele ku tihlanganisa na senthara ya hina ya nhlayiso wa tikhasimende eka 012 358 9999 kumbe ku rhumela SMS ya rito “power” ri landzeriwa hi nomboro ya akhawunti eka 082 612 0333 kumbe 44676.

Go bohlokwa go bega ge mohlagase o tšhaba

Mohlagase o nale mohola wo mogolo kudu maphelong a rena a tšatši ka tšatši – go sa kgathale gore ka gae, mošomong goba sekolong. Ditlwaedi tša rena tša bophelo bja tšatši ka tšatši di ikadile kudu godimo ga tšhomišo ya mohlagase.

Go nale mabaka a mantši a go tšhabiša mohlagase. Mabaka a go tlwaelega kudu a hlolwa ke maemo a šoro a boso, go utswiwa ga mananeokgoparara le tshenyo ya boomo, go imelwa goba go folotša ga ditlabelo tša go aba mohlagase. Magato a go lokiša ditlabelo ao a beakantšwego le ona a ka tšhabiša mohlagase, eupša Toropokgolo nakong tše ntši e tsebiša badudi le makhanselara a wate pele ga nako.

Toropokgolo ya Tshwane e nale ditshepedišo tša setlwaedi tša go šoma tše di lego gona go netefatša gore ditirelo di abelwa batho ka mokgwa wo o rulagantšwego le ka boikarabelo. Ke ka fao go lego bohlokwa kudu gore ditiragalo tša go tšhaba ga mohlagase di a begwa ka mekgwa ye diretšwego fela morero wo (ka disenthara tša megala, ka SMS goba ka wepsaete).

Go bega ge mohlagase o tšhabile go bohlokwa go badiriši le go Toropokgolo ka bophara. Ge o bega ge mohlagase o tšhabile, pego ya gago e ya gatišwa mo peakanyong ya Toropokgolo ya taolo ya go tšhaba ga mohlagase. Go bega ka ona mokgwa wo go bohlokwa go badiriši ka ge ba kgona go hlola seemo sa go tšhaba ga mohlagase ka nomoro ya referense ye ba e fiwago ge ba bega.

Se sengwe gape ke gore, badiriši ba swanetše go bega go tšhaba ga mohlagase gore ba taolo ba kgone go romela dihlopha tše maleba go yo nyakišiša le go mekamekana le sebakwa sa go tšhaba ga mohlagase. Ka mabaka a polokego le go tšea maikarabelo, dihlopha tše tša sethekniki di ka se romelwe fao mohlagase o tšhabilego  goba go kgopela dimatheriale tša go lokiša ka mmasepaleng ka ntle le nomoro ya referense.

Go bega go tšhaba ga mohlagase, badiriši ba swanetše go ikgokaganya le senthara ya rena ya tlhokomelo ya bareki mo go 012 358 9999 goba go romela lentšwana le “power” ka SMS gwa latela nomoro ya akhaonto go 082 612 0333 goba 44676.

 

 

 

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87 Responses

  1. Kanyane Mphahlele

    I’ve been waiting for the response to power failure for 3 hours now. I feel so helpless as I can’t reach anyone for help. My reference number is 763. Please help me.

  2. Sky Tents Pretoria West

    We have had no electricity since 3 August, today is the 14th August. It is seriously affecting business. One of our reference numbers is 194. We cannot get through via landline to report or follow up. Please can this be addressed urgently.

  3. Bianca

    How are we without power for so long? Why isn’t there anything being done about this… Are you going to replace all the frozen goods in our houses? This is absolout bull….. please can we get assistance Burger str 333 Pretoria North

  4. Benzel Stinge

    No electricity since yesterday morning…..in Lange street Brooklyn…..in need of it please my mum use oxygen

  5. Enock

    934 of 8/16/2023 we have almost reached 7 days now no electricity and will you have a heart and connect us back it’s winter and kids need to be fed and food needs refrigeration think of us too pls

  7. Marwa

    368 of 8/24/2023
    we have almost reached 7 days now no electricity we suffering snece last week,  hopfull the emergency team could fix the problem and connected the Electricity in the house urgunt ,  we have a big loss with food and midecation everything is has gona been rotten in the fridge, plus my work also is stop completely not any income at all (working from home) , who will compensate me for all these losses???

  8. Mrs C Meyers

    Evening, my power has been off since 3pm today 3 September on a Sunday with no warning, nothing. My whole neighborhood is on but me. Celtisdal Centurion.
    Both my bills, water&elec and Rates&Tax are paid but my power is off. Please assist me.
    ACC NR: 5003311870

  10. Palesa

    We have been without electricity at Sussex Avenue in Lynnwood since Wednesday. When I checked on progress using the reference number given the response I get indicates that the ref number is for a property in Soshanguve and it has been resolved!!!

  11. Anonymous

    Our power is out since yesterday 19:30, nobody can give us any feedback. Please, Mineral str, Claremont, Pretoria

  14. Norman

    Received a SMS stating that my Ref 1043 is “Completed”, okey, then why is my power still off???? No confirmation follow up call NADA!!

  15. Angie

    Please I have been without power since Wednesday 27 September. Reference no 1582 / 09/27/23. Still waiting for them to allocate a technician. Have made numerous follow up calls and no progress. Please help.

  16. Veronica Meijers

    Power failure:
    201 Abilia Street
    KILNERPARK, PTA 0186
    Electricty Account nr
    202224605
    Prepaid meter nr:
    44369240368
    Overhead cables have been stolen – corner Johannes Street and Abilia Street on the 30th of September and we have been out of power. Please help!
    Thanks Veronica Meijers
    0832696497

  17. Agnes

    No Electricity since the 19th of September at Block T between house number 1091 T and 1092 T The transformer has explode how long must we still wait
    Please someone help
    We can’t do without Electricity

  18. Philip

    Afternoon, you share it his important to report outage and I agree, however, the SMS facility that should be terrific never seems to work. I forward the required info it the message is not even received/deivered.
    Henceforth I do not get a reference.
    Sometimes I get a reference a number of days after the problem has been solved.
    This is not helping at all.

  20. Caroline Marsh

    2033474749 – Ref:492
    Power off since Saturday
    Can someone please assist.
    We have a neighboors on Oxigen that needs electricity please. Think it might have tripped at the pole after the rain and thunderstorms.

  22. 137 Murray guesthouse Brooklyn 0181

    We have power failer at 137 Murray Street since yesterday at 15h00 we ask for help asp please

  23. Riyaad

    Hi we have power with low voltage since Saturday and nothing is being done about it we keep getting reference numbers.. please send assistance we have a newborn baby in our home

  27. AR de kock

    Hi our power has been off for 2 days… AC 5007833031
    Wat is your problem or has the power service now become nul on a contract…. Will not pay for power that not able to use….. Get your services in order….. !
    De kock

  28. Anonymous

    There’s power failure in Garankuwa zone 2, Rapoo street. Overheard that the transformer has exploded yet there’s nothing been done. May this issue please be resolved as soon as possible. Food is getting rotten and have kids to feed and bath.

  29. Rejoyce

    Please help with power failure at:
    7199 Mafumo str Olivenhoutbosch ext 36, Rua Vista
    I sent SMS with acc no: 5008604230.
    Waiting for Ref number.
    Power out since 14h00

  32. Grace

    Hi,I don’t have power in my house only at 1 raglan street Sydenham Johannesburg since 16h30 and all my neighbors have power, please help

  34. Busisiwe

    No electricity since yesterday 00:48am till now Mamelodi East Ext 10, no info or update about what happened. Our meat will rot because of this electricity.

  36. Maggie

    Groenkloof power off more than 40 hours…fault line says fixed but it is not. Cannot log a new call because reply says completed.

  39. Karen

    Power down in 31st Avenue Villieria since Friday 22:00
    Have made all the relevant reports but would like to know where I can get more than a generic “an artisan has been appointed” progress report

  40. Anonymous

    Good day we do not have electricity in 20 street Menlo park since Tuesday from 8pm load shedding till today 01/02/2024 kindly assist us thank you

  44. Anonymous

    We have been without electricity since yesterday 18 the of February lights went of 7.oo at night been 26 hours and still not fixed I have insulin in fridge now what

  45. Anonymous

    We have been without electricity since yesterday 18 the of February lights went of 7.oo at night been 26 hours and still not fixed I have insulin in fridge now what 5 flowerstr capital park

  46. Pierre Smit

    I have been sending power and my account number to the cellular number provided. There is no item in the drop-down list on the web. I think Tshwane officials need to up their game, looking at how many people are complaining. It has been more than 24 hours, and there has been zero response. How come streetlights have an e-mail address and not electrical failures?

  47. Kgomotso Mohlanga

    Dear Government we need your help please. It’s been a week without electricity and we pay full rent our landlord they don’t care and our staff is getting rotten like my favorite meat just got rotten so please help us please help us 🙏
    Address
    Motloma round
    Mamelodi East ext 6(3353)

  48. Lufuno Mamathuntsha

    Ref number: 350 of 10/18/2024 at 880 Leymanni Rd, Montana Park since 11am. yesterday power went off , told technician will come with 8 to 10 hours to assist. TILL NOW OUR POWER IS STILL OFF. Our acc is up to date& have an elderly on oxygen tank, matric student affected, can’t even work coz we work from home. plus our perishable @ risk. Can we please get assistance we are the only ones without electricity on our street. It’s not fair coz we pay every time on time .

  49. Frans Johannes Swart

    My account number is5013936801.
    Report a power outage on Sunday 20 October 2024. ref 1943.
    23 October 2024 still no power but ref is marked as completed!!! and system refuse to allow me to lock a new complaint.
    Unable to get through to 012 358 9999 to report!!

  52. Anonymous

    Power out in Boikhutsong, Mabopane 0190 since yesterday around 4pm and all areas except Boikhutsong have electricity. We have matriculants who are writing finals and submissions yet no electricity and our things are defrosting. Please do something

  54. Glenda

    Morning please help in Block GG Soshanguve 0152 Loveday street there are houses that don’t have electricity since yesterday around 12 even now please help. your prompt response will be appreciated.

  56. Michael Stewart

    I live at 27B Rantkant Crescent Zwartkop. Power been off since approximately 10pm last night. Please advise when we can expect power to be restore

  57. Grace

    The website to log calls on power failure is down. We don’t have electricity in Block UU Soshanguve, Motinyane street.

  61. Dirk

    I have experienced a power failure since 8 April 2025 at my residence. Today is 15 April 2025 and still no power. Despite lodging a call / reporting the power failure receiving a reference number 723 dated 8 April 2025 at 15h56 and thereafter lodging power failure reports, daily no artisan as promised in the reference has attended to the power failure. Could you attend to this matter as soon as possible.

  62. Peter

    We have a problem of weak or low voltage electricity I Sethokgwa street, Block M, Soshanguve. Your intervention will be appreciated.

  63. Philip

    No electricity for 10 days – ref 605-4 . 152 Bronkhorst St – Brooklyn – cnr Melk St and Bronkhorst St )

  65. Leonor

    We have been without electricity since Thursday afternoon 1016/13, everytime I call a consultant tells me it’s a area issue then I correct them to say it is just my flat unit in the whole building, they say theyll fix it but when I call again it’s always the same issue. The last man I spoke to said a technician has been sent, 15hours later I’m still waiting. Day 3 without electricity

  66. Brian

    We have had no power in Menlopark since yesterday 9am .a cable is broken on corner of Lower Terrace and Brooks St Menlopark. I have reported it twice my ref . No. 1848 .nothing has been done since then ,please will you attend to this problem asap thank you Brian Georgiades

  87. Francois

    The electric cable corner of Adcock Street and 10th Avenue, Gezina has been cut. Households in Adcock Street and 10th Avenue are without power. Please assist us to restore the power. 9 August 2026.

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