City of Tshwane offices will be closed for non-essential services from 27 to 29 December 2023 and will reopen on 2 January 2024.
Please note that offices will close at 12:00 on 22 December 2023.
Account payments
The following municipal pay points will be open from 27 to 29 December 2023, but they will close at 12:00 on 29 December 2023:
- Akasia
- Beirut
- Bodibeng
- Bronkhorstspruit
- Hammanskraal
- Mabopane Block X
- Middestad Building
- Olievenhoutbosch
- Soshanguve Block F
- Temba
If you are away during the festive season, there are easy, quick and safe electronic facilities you can use to pay. Always pay for municipal services, whether you have received a notice or not.
You can make your payments via e-Tshwane or at accredited third-party pay points, such as the Post Office, Pick n Pay, Usave, OK, Spar, Boxer, Caltex, BP, EP kiosks, Investec, MTN, FNB, Absa, Nedbank, Standard Bank, Shoprite or Checkers. You can also pay via electronic fund transfer.
Customers can submit meter readings via e-Tshwane or at meterrecords@tshwane.gov.za in accordance with the billing calendar. Visit www.tshwane.gov.za, click on the e-Tshwane link and follow the instructions.
Customers can get a summary of their municipal account, pay their account and download various forms to apply for and cancel services via e-Tshwane and the WhatsApp service on 087 153 1001. Please ensure that you register on e-Tshwane first, as non-registered customers will not be able to get billing information.
Refuse collection
Refuse collection will continue in accordance with the usual schedule from 27 to 29 December 2023.
Tshwane Fresh Produce Market: Operating days and times
- 14 December 2023: Market is open for sales and closes for deliveries at 12:00
- 15 December 2023: Market is closed for sales and deliveries (special public holiday)
- 16 December 2023: Market is closed for sales and deliveries (Day of Reconciliation)
- 17 December 2023: Market is closed for sales and opens for deliveries at 18:00
- 18 December 2023: Market is open for sales and deliveries
- 24 December 2023: Market is closed for sales and deliveries
- 25 December 2023: Market is closed for sales and deliveries (Christmas Day)
- 26 December 2023: Market is closed for sales and opens for deliveries at 18:00 (Day of Goodwill)
- 27 December 2023: Market is open for sales and deliveries
Emergency services
The Tshwane Metro Police Department and the Emergency Services Department will be on full alert this festive season and will operate 24 hours a day to assist residents.
For assistance, call the following:
- Emergency services: 107
- Tshwane Metro Police Department: 012 358 7095/7096
Queries and reporting service interruptions
To log queries, contact the customer call centre on 012 358 9999 or toll-free on 080 1111 556.
Power failures can also be reported via SMS or online. SMS the word “power” followed by your account number to 082 612 0333 or 44676, or visit www.tshwane.gov.za and follow the Report Power Failure link.