HomeMunicipal ServicesCustomer Care
Customer Care
Faults and service requests can be logged with the City via the following channels:
Mechanism | Type | Details |
Telephone (voice) | Call centre | 012 358 9999 Log account queries or report faults with regard to water, electricity, roads, storm water, potholes, street lights, sewers, etc. |
Face to face | Walk-in centres | Visit any of the 28 centres throughout Tshwane. |
Self-service | Internet (e-Tshwane) | www.e-tshwane.co.za View your account, capture readings, make payments and log service requests by clicking on the above e-Tshwane link. |
SMS | For power failures, SMS the word “power” and your account number to 082 612 0333 or 44676 | |
Service requests, account queries and all other enquiries | customercare@tshwane.gov.za | |
Potholes | pothole@tshwane.gov.za | |
Waste Management | ||
Meter readings | meterrecords@tshwane.gov.za | |
Traffic lights | trafficsignalfaults@tshwane.gov.za | |
Street lights | streetlights@tshwane.gov.za (lamp pole number and street address required) | |
Sewer blockages | sewerblockages@tshwane.gov.za | |
Water leaks | waterleaks@tshwane.gov.za | |
Reconnecting services and unblocking prepaid meters | reconnect@tshwane.gov.za (proof of full payment must be attached) | |
Tshwane WhatsApp | Send “Hi” to 087 153 1001 on WhatsApp Check your account balance, request municipal forms and updates, and much more. | |
Important: Please note the following City of Tshwane emergency numbers | ||
Telephone (voice) | Emergency Services Department | 107 For fires, floods, disasters and life-threatening incidents. |
Tshwane Metro Police Department | 012 358 7095 For all by-law-related incidents and accidents. |