Customer Care​

Faults and service requests can be logged with the City via the following channels:
Telephone (voice)Call centre

012 358 9999

Log account queries or report faults with regard to water, electricity, roads, storm water, potholes, street lights, sewers, etc.

Face to faceWalk-in centresVisit any of the 28 centres throughout Tshwane.
Self-serviceInternet (e-Tshwane)

View your account, capture readings, make payments and log service requests by clicking on the above e-Tshwane link.

SMSFor power failures, SMS the word “power” and your account  number to 082 612 0333 or 44676
Service requests, account queries and all other
 Waste Management

Street (lamp pole number and street address required)
Reconnecting services and unblocking prepaid (proof of full payment must be attached)
Tshwane WhatsApp

Send “Hi” to 087 153 1001 on WhatsApp

Check your account balance, request municipal forms and updates, and much more.

Important: Please note the following City of Tshwane emergency numbers
Telephone (voice)Emergency Services Department


For fires, floods, disasters and life-threatening incidents.

 Tshwane Metro Police Department

012 358 7095

For all by-law-related incidents and accidents.